Customer support & client services managers Work, Jobs in Brighton, Esx (with Salaries)

Customer Liaison Lead
M Group —Brighton
- £45,000 - £55,000 a year
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
9d
Customer Excellence Manager
MPB —Brighton
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
3d
Workforce Management (WFM) Planner
Bupa —Brighton
- From £35,200 a year
- Full-time
- Communication skills
- Analytics
- Employee discount
- Gym membership
Quick apply
Customer Excellence Manager
OnSite Support —Crawley
- £34,000 - £40,000 a year
- Full-time
- Team management
Quick apply
9d
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
Customer Operations Team Leader
TR Fastenings —East Grinstead
- £36,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Night Team Manager
Lanes Group —Worthing
- £38,295 a year
- Full-time
- Customer service
- Continuous improvement
- Training & development
Quick apply
8d
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Continuous improvement
- AI
- Leadership
- Free parking
- Employee discount
Quick apply
Business Manager - Independent Maternity Review
University Hospitals Sussex NHS Foundation Trust —Worthing
- £32,073 - £39,043 a year
- Full-time
- Management
Quick apply
9d

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Customer Liaison Lead

M Group -
Brighton

Apply Now

Job details

£45,000 - £55,000 a year
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Car scheme

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Performance management
Continuous improvement
Team management
Customer interaction
Training & development

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

Want to be a part of it?

What will you be doing?

Lead and develop a team of Customer Liaison Officers to deliver effective customer and stakeholder engagement across projects.
Oversee customer impact assessments, communication plans, stakeholder strategies, reporting and KPI performance.
Establish clear communication with customers, stakeholders, project teams and external parties.
Ensure contractual, legal and statutory requirements are met.
Monitor engagement outcomes, risks, issues, complaints and escalations.
Provide guidance to project and site teams on customer-related matters.
Drive continuous improvement, share best practice, and deliver inductions and customer training.
Support team performance through regular one-to-ones, development reviews and effective people management.

What you’ll bring

Build trusted relationships with internal and external stakeholders.
Understand C-MeX, D-MeX and performance impacts.
Manage time, priorities and deadlines effectively.
Communicate clearly in writing and verbally.
Negotiate and manage stakeholder expectations.
Demonstrate strong leadership and people management.
Work collaboratively and support others.
Stay self-motivated, customer-focused and delivery-driven.
Work effectively under pressure.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

Contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
Recommend a friend – get rewarded for introducing people to us!

In addition, this role offers;

Company car and fuel card with a range of EV and hybrid vehicles to choose from
My Car Choice our salary sacrifice EV/ Hybrid car scheme
Private health care – single cover
Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
25 days annual leave plus bank holidays
Discretionary bonus scheme

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGroupW

Apply Now

Refine Your Search

customer support & client services managers jobs in brighton, esx

Customer Liaison Lead

Customer Excellence Manager

Workforce Management (WFM) Planner

Customer Excellence Manager

Customer Service Manager

Customer Operations Team Leader

Night Team Manager

Operations / Service Director

Business Manager - Independent Maternity Review

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