customer support & client services managers Work, Jobs in brighton, esx (with Salaries)

Customer Service Specialist- Admin
OneFamily —Brighton
- Full-time
- Continuous improvement
- Communication skills
2d
Contact Centre Team Leader
Motorway —Brighton
- Full-time
- Sales
- Leadership
Quick apply
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Customer Experience Team Leader
Worthing Homes —Worthing
- £34,533 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
2d
Customer Liaison Manager
Balfour Beatty —Lewes
- Hybrid work
- Maintenance
- Organisational skills
- Contracts
- Annual leave
2d
Customer Operations Senior Manager
OneFamily —Brighton
- Full-time
- Communication skills
3d
Switchboard Deputy Manager
Mitie —Hove
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Customer Account Operations Manager
Civil Aviation Authority —Gatwick Airport
- Up to £60,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Continuous improvement
- Annual leave
- Gym membership
5d
Deputy Renewals Manager
The Scout Association —Lancing
- £38,000 a year
- Full-time
- Hybrid work
- Customer service
- Supervising experience
- In-person
- Work from home
- Flexible schedule
9d
Sales Manager - Contact Centre
Ben's Gutters Commercial Ltd —Forest Row
- £40,000 - £70,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
6d
Call Centre Manager
Specsavers —Crawley
- Up to £37,000 a year
- Part-time
- Management
- Customer service
- Continuous improvement
- Employee discount
- Sick pay
Software Support Manager
Elekta —Crawley
- English
- Bachelor's degree
- In-person
- Work from home
6d

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customer support & client services managers jobs near brighton, esx

Customer Service Specialist- Admin

OneFamily -
Brighton

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Job details

Full-time
2 days ago

Qualifications

Continuous improvement
Communication skills

Full job description

We’re looking for a proactive and customer-focused Customer Service Specialist to join our team. In this role, you’ll provide technical support, handle escalations, improve processes, and help ensure excellent customer outcomes. You’ll play a key part in supporting colleagues, maintaining service standards, and driving continuous improvement across the customer service operation.

What you’ll be doing

Resolving customer service escalations, issues, and referrals efficiently
Supporting colleagues with technical guidance and process queries
Producing reports, insights, and recommendations to improve performance
Identifying opportunities to enhance customer journeys and service delivery
Supporting risk, compliance, and control processes across the team
Delivering coaching and training to promote consistent knowledge and quality

What we’re looking for

Strong communication and influencing skills
A proactive, flexible approach with a focus on continuous improvement
Experience analysing customer journeys and using feedback to drive change
Ability to manage priorities, solve problems, and make sound decisions under pressure
A self-motivated approach with the ability to work independently
Good understanding of regulatory requirements, customer outcomes, and operational risk

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

customer support & client services managers jobs in brighton, esx

Customer Service Specialist- Admin

Contact Centre Team Leader

Senior Customer Success Manager

Customer Experience Team Leader

Global Customer Experience Manager

Customer Liaison Manager

Customer Operations Senior Manager

Switchboard Deputy Manager

Customer Account Operations Manager

Deputy Renewals Manager

Sales Manager - Contact Centre

Call Centre Manager

Software Support Manager

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