We’re IAG Loyalty, one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision: to create a more rewarding world of travel and experiences.
Our Holidays division, including British Airways Holidays, connects customers to thousands of destinations worldwide through seamless, end to end travel experiences.
Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services.
We’re on an exciting journey of growth and transformation. We’re going places.
Bring your ticketing experience, but don't expect another ticketing job
At Holidays, we're looking for a Travel Support Executive to join a specialist operational team that helps keep holidays running smoothly behind the scenes. This is an opportunity to use the ticketing expertise you've built throughout your career while expanding your skills across a wider range of operational activities.
Whether ticketing is your current role or something you've done previously, we're interested in the experience you've gained and how you can apply it in a role that offers greater variety, responsibility and impact. You'll work closely with suppliers, operational teams and internal stakeholders to resolve travel challenges, manage ticketing activity, coordinate accessibility requirements and support customers affected by disruption.
One day you could be managing ticketing changes to keep holiday plans on track, the next you could be working with hotels and travel partners to ensure the right accessibility arrangements are in place before a customer travels. You'll also gain exposure to areas such as fraud prevention, operational administration and process improvement, giving you the opportunity to broaden your travel industry experience well beyond ticketing alone.
One of the most rewarding parts of the role is supporting customers with accessibility requirements. Working directly with suppliers and partners, you'll help ensure arrangements are in place before travel, creating positive experiences for customers who rely on this support. It's a service that makes a genuine difference and plays an important role in building the trust and loyalty our customers place in British Airways Holidays.
Just as importantly, this role offers something many travel professionals are looking for: balance. Unlike many travel operations roles, this is a Monday to Friday position with no shift patterns, evening work or weekend working.
We have a collaborative and supportive culture and you will work with a great bunch of colleagues who have a passion and care in what they deliver. If you're looking for a role where your ticketing expertise is valued, your career can develop beyond traditional ticketing responsibilities, we'd love to hear from you.
You will work from our office is in Crawley, and we offer hybrid working within the UK. Most roles are based in the office twice a week (or more depending on business needs), with coordinated in-office days for team collaboration. We have a tailored and comprehensive onboarding and training programme so new joiners are in the office full-time for their first few weeks until they are ready to move onto the hybrid model.
