Booking agent Work, Jobs in Bristol, Bst (with Salaries)

Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Temporary
- Salesforce
- Communication skills
- Time management
- Annual leave
Quick apply
Guest & Property Administrator
STAE-HOMES —Bristol
- £26,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Computer literacy
- Maths
- Flexitime
- Work from home
Quick apply
11d
Sales Co-Ordinator
Aztec Hotel & Spa —Bristol
- Full-time
- Hotel
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Reservations Agent
The Newt in Somerset —Castle Cary
- £27,990 a year
- Weekend availability
- Customer service
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
Reservations Agent
The Celtic Collection —Newport
- £12.92 an hour
- Full-time
- Customer service
- Communication skills
- Resort
- Employee discount
5d
Bookings Advisor
Dick Lovett —Bristol
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Telesales Agent
Oak Tree Mobility —Bristol
- £35,000 - £50,000 a year
- Overtime
- CRM software
- Customer service
- Salesforce
- Employee discount
- Referral programme
Quick apply
1d
NSD Survey Support Agent (Field Surveyor Support) – Bristol
FLYING COLOURS CONSULTANCY LIMITED —Bristol
- £102 - £110 a day
- Temporary
- CRM software
- Customer service
- Travel
Quick apply
5d
Property Consultant
Boyce Group —Bristol
- £28,000 - £32,000 a year
- Weekend availability
- In-person
Quick apply
7d
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

I want to receive the latest job alerts for booking agent in bristol, bst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Agent

CitySprint -
Bristol

Quick apply

Job details

Temporary | Full-time
£26,811.20 a year

Benefits

Annual leave
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Contract management
Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
Stakeholder collaboration
Stakeholder liaison
Salesforce
Microsoft Office Suite
Complaint handling
Customer interaction
Communication skills
Time management

Full job description

Customer Experience Agent

Location: Bristol

Salary: £26,811.20

Hours: Full time, Monday to Friday.Shifts will rotate between 8 am to 6 pm.

Contract: To cover maternity leave until August 2027

What you’ll get at CitySprint

25 days’ annual leave plus bank holidays, and a day off for your birthday
Enhanced maternity and paternity leave
Free access to mental health support, including 1:1 therapy
Healthcare and wellbeing benefits
Extra family‑friendly days for key life moments, plus death in service cover

The role

We’re looking for a Customer Experience Agent to support the day‑to‑day management of key and complex CitySprint contracts.

This role is focused on delivering exceptional customer service while ensuring all activities are carried out in line with agreed Service Level Agreements (SLAs). You’ll handle customer queries, bookings, and operational updates, aiming to resolve issues at the first point of contact.

Working closely with internal teams, couriers, suppliers, and clients, you’ll play a key role in maintaining smooth operations and delivering a consistently high standard of service.

Why CitySprint

CitySprint is a leading UK courier services provider, with a strong presence in same day delivery and a growing reputation for innovation and service excellence.

Through continuous investment in our people, technology, and customer offering, we are shaping a more intuitive, responsive, and capable logistics service. Joining CitySprint means being part of a fast‑paced, forward‑thinking business where your contribution truly matters.

What you’ll be doing

Handling incoming customer calls, emails, and cases efficiently and professionally
Making accurate bookings and advising customers on the most suitable service options
Proactively communicating delays and updates to clients using tracking tools where applicable
Recording all customer interactions and outcomes in Salesforce to support reporting and analysis
Producing clear and concise reports in line with client requirements
Monitoring SLA performance and ensuring service targets are met
Resolving customer queries and complaints, aiming for first contact resolution
Maintaining accurate CRM records to support root cause analysis and continuous improvement
Collaborating with couriers, service centres, clients, and suppliers to deliver seamless service
Building strong working relationships across internal and external stakeholders

What we’re looking for

Strong verbal and written communication skills with high attention to detail
Ability to remain calm and objective while troubleshooting issues
Experience working in a fast‑paced, customer‑focused environment
Strong problem‑solving skills and a proactive approach
Good working knowledge of Microsoft Office systems
Effective time management and ability to meet deadlines
A collaborative mindset with the ability to build positive relationships

Apply

If you’re customer‑focused, detail‑driven, and thrive in a fast‑paced environment, we’d love to hear from you. Apply now and tell us why you’re the right fit for CitySprint.

Please note, all successful candidates may be subject to pre‑employment checks.

Quick apply

Refine Your Search

booking agent jobs in bristol, bst

Customer Experience Agent

Guest & Property Administrator

Sales Co-Ordinator

Reservations Agent

Reservations Agent

Bookings Advisor

Telesales Agent

NSD Survey Support Agent (Field Surveyor Support) – Bristol

Property Consultant

Transient Co-ordinator (Front Desk) Full Time

I want to receive the latest job alerts for booking agent in bristol, bst

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected