JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL’s Bristol office is a dynamic regional hub, supporting clients across the entire Southwest of England and South Wales. Our Bristol team includes specialists from a variety of disciplines, such as Agency, Valuation, Capital Markets, Project & Development Services, and more, ensuring a collaborative and multifaceted working environment.
Within the Bristol office, our Property Management team is one of the largest and most well-established in the region, comprising over 15 management surveyors. We manage a varied portfolio for a diverse client base and provide proactive property management services across a wide geographical area, including major cities and towns throughout the Southwest and South Wales.
We pride ourselves on our positive and supportive culture—our team places a strong emphasis on mutual support, both through professional development and during times of need. Whether you are early in your surveying career or seeking to broaden your experience, you’ll find knowledge-sharing, mentorship, and encouragement are central to how we work.
Our ethos extends beyond day-to-day work: we’re a sociable group that enjoys regular team events and activities, making it easy to build lasting connections with colleagues. This friendly and inclusive atmosphere is complemented by the opportunity to interact regularly with other market-leading teams from the Bristol office, including Planning, Building Consultancy, Lease Advisory, and Property & Asset Management.
Key Responsibilities
Financial Management including service charge:
Ensure accuracy of all financial data and reporting, including occupier charges
Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, managing service charge recoverable and non-recoverable expenditure, supplier payments etc.)
Oversee and support credit control process.
Process invoices, meeting KPIs on Accounts Payable actions.
Demonstrate strong cost management and financial acumen i.e. reviewing service charge cash flow and budget regularly to ensure all supplier payments are made in time.
Prepare and reconcile budgets in accordance with RICS guidelines.
ESG:
Lead on ESG initiatives and implementation
Align client's ESG strategy with JLL's roles and responsibilities under the PMA
Data and Systems Management:
Maintain all data held on internal systems to ensure accuracy within JLL and client KPI’s.
Maintain accuracy of all occupier data, including managing and reporting on key lease event data.
Proficiency in MS Office and JLL property management systems
Supplier and Facility Management:
Manage performance of third-party suppliers alongside FM colleagues and/or third-party FM providers.
Inspections:
Ensure all portfolio sites maintain high standards of presentation using the JLL Vision inspection tool to report, manage and resolve any issues efficiently.
Ensure that all properties are present to a high standard using the JLL site presentation tool as a means to record and manage and issues.
Transactions:
Handle transitions in/out at client and property level.
Supporting with property management due diligence in relation to any purchases.
Ensuring properties are ready for sale and support with disposal.
Client reporting:
Manage client reporting timelines and issue reports as per the PMA
Attend and take notes at client meetings, including preparing reports and taking minutes
Understand and adhere to the client PMA, their asset strategies and KPIs.
Lease and Legal Management:
Manage lease and license process, including drafting recommendations and instructing solicitors.
Support wider transactional activity, including sales and lettings (i.e. CPSE's)
Ensuring tenant compliance with lease covenants, recommending remedies to breaches and managing any issues through to conclusion.
Occupier engagement:
Proactively engage with occupiers in order to maintain high levels of customer satisfaction.
Gather intelligence on tenant business activity to feed into client business plans.
Specialisation:
Recognition as a Subject Matter Expert.
Headleases:
Provide general advice and recommendations in respect of landlord’s obligations under headleases.
Manage Properties in a manner consistent with any relevant headlease covenants.
Health & Safety:
Understand Health & Safety compliance and implement necessary measures
Insurance:
Supports insurance renewal process by ensuring accuracy of renewal data.
Able to lead and manage complex insurance claims.
Manage and implement insurance risk mitigation measures.
Void property management & monitoring:
Monitor vacant property and undertake necessary management actions including those specified by the Client’s insurer.
Business development:
Play an active role in winning new business and expanding existing client relationships.
Additional Responsibilities:
Contribute towards BAU/JLL projects and working groups
Assist in preparing and delivering property management reports as required
Awareness of wider JLL service lines and demonstrates a proactive in approach identifying and facilitating cross selling opportunities.
Contribute towards team budgets for cross-selling, asset management fees and surveying fees.
Liaise with third party specialists in relation to management issues as required.
Investigating and remedying defects or errors in property management matters originating prior to the Commencement Date including but not limited to accounting matters (including reconciliations), tenant disputes (including in relation to arrears) and matters relating to other third parties including freeholders, neighbours and statutory bodies.
Candidate profile
Professional Background:
Proven track record in property management, with broad sector experience and preferably at least 5 years PQE.
Maintains knowledge of commercial property legislation and industry best practices.
Strategic Capabilities:
Demonstrates strategic thinking and the ability to craft innovative solutions for complex challenges
Commercial Acumen:
Skilled at building and maintaining client relationships
Proactive in identifying and pursuing new business opportunities
Results-Driven Approach:
Sets and achieves ambitious targets consistently
Balances efficiency with effectiveness in driving continuous improvement
Leadership and Collaboration:
Self-motivated professional who thrives on challenges
Adept at fostering teamwork and building trust across diverse groups
Demonstrates leadership through example and initiative
Recognised as a key figure on client instructions i.e. being an escalation point and/or support for junior team members.
Interpersonal Effectiveness:
Combines diplomacy with assertiveness to influence stakeholders
Possesses strong negotiation skills and communicates persuasively
Personal Qualities:
Projects confidence and maintains a positive outlook
Makes sound decisions that instill confidence in others
Upholds high ethical standards and demonstrates unwavering integrity
Exhibits intellectual curiosity and a willingness to innovate
Technical Proficiency:
Advanced IT skills, particularly in property management systems
Sharp analytical and problem-solving abilities
Excels in financial planning, budgeting, and operational reporting
Behavioural Skills
Strong leadership skills, a deep understanding of property and asset management, and a commitment to driving innovation and inclusive practices within both PAM and the wider JLL organisation.
People and Work Management:
Adhere to JLL Working Practices guidelines, ensuring all correspondence and communication is executed to a high professional standard, with tasks completed in a timely manner.
Provide line management for direct and matrix reports, ensuring compliance with JLL and client KPIs.
Mentor and train team members to maximise individual skills and abilities.
Value Creation:
Implement added value initiatives for JLL operations and property management work.
Demonstrate comprehensive knowledge of JLL services and market trends.
Share expertise with clients and colleagues.
Team Collaboration:
Maintain a strong presence within the regional and wider Property & Asset Management (PAM) team.
Contribute positively to office culture.
Process Improvement:
Participate in project-based initiatives to enhance PAM processes.
Engage in cross-functional projects within the regional office, including social activities, business development, and continuing professional development (CPD).
Diversity, Equity, and Inclusion (DEI):
Promote and encourage DEI within PAM and JLL
Actively participate in company DEI initiatives, including training, supporting Business Resource groups, and fostering open conversations.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
