Contact centre team leader Work, Jobs in Bristol, Eng (with Salaries)

Contact Centre Team Leader
Serco Group —Bristol
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Free parking
- Annual leave
20h
Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
20h
Customer Services Team Leader
Bath and North East Somerset Council —Bath
- £19.81 - £21.14 an hour
- Management
- Customer service
- Leadership
5d
Warehouse Assistant Site Manager
NEXT —Bristol
- £19.81 an hour
- Full-time
- Organisational skills
- Leadership
- Free parking
- Employee discount
3d
Business Support Officer
Bath and North East Somerset Council —Keynsham
- £13.69 - £14.35 an hour
- Call to connect
- Hybrid work
- Customer service
9d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Bristol
- Full-time
- Management
- Bachelor's degree
- Leadership
9d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Bristol
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
10d
Executive Assistant to CEO and Deputy CEO
Cathedral Schools Trust —Bristol
- £39,862 - £41,771 a year
- Full-time
- Organisational skills
- School
- Free parking
- Employee assistance programme
12d
Personal Assistant
Office for Students —Bristol
- £32,946 - £33,705 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
8d
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
4d
Functional Assessor
Serco Group —Bristol
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Prison Officer
Serco Group —Bristol
- £28,187 - £42,000 a year
- Overtime
- Employee discount
Hire Controller
Wernick Power Solutions —Bristol
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Customer Advisor
Pavers —Bristol
- £13.00 - £13.50 an hour
- Part-time
- Employee discount
Quick apply
7d
Delivery Manager
Cabinet Office —Bristol
- £57,204 - £63,953 a year
- Full-time
- Presentation skills
- Agile
- IT
- Annual leave
11d
Transport Operations Manager
Gist Limited —Bristol
- £48,300 - £53,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
10d
Data Centre Supervisor
CBRE —Bath
- Full-time
Regional Workplace Coordinator - Site Based
Ramboll —Bristol
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Work from home
Quick apply
9d
Case Administrator
Serco Group —Bristol
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
5d
Patient and Public Involvement and Engagement (PPIE) Coordinator
University of Bath —Bath
- £38,784 - £46,049 a year
- Part-time
- Administrative experience
- Project management
- University
- Annual leave
- Employee discount
5d

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Contact Centre Team Leader

Serco Group -
Bristol

Apply Now

Job details

Full-time
20 hours ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links
On-site parking

Qualifications

Management
Customer service
Team management
Leadership

Full job description

Contact Centre Team Leader

Bristol

Full Time

Permanent

37.5 hours worked on a range of shift patterns covering 8am-8pm Monday- Friday. Saturday covering 9am-5pm on a rotational basis

Do you have great leadership skills, and substantial experience delivering brilliant customer service by phone? Are you looking for a role where you can make a real impact?

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Contact Centre Team Leader to join us at our brand-new office in Bristol.

Here you’ll lead a team of Contact Centre Advisors, providing support to the team and customers as needed too. You’ll oversee and manage work requirements, monitoring call levels and ensuring KPIs and targets are met across the board.

We’re dedicated to impacting a better future for the communities we serve. And our extensive experience working with DWP and supporting case management services across the globe are just some of the ways we achieve that.

Key Accountabilities

Manage performance, absences, career development, employee engagement and any disciplinary and/or grievance matters arising in the team.
Manage employee resource to ensure deadlines and targets are met within agreed timeframes.
Optimise use of medical, administrative, accommodation and IT resources so that examination appointments can be scheduled in line with targets.
Produce and utilise statistical data and work management reports to effectively manage workloads.
Provide performance reports/data as required.
Build and maintain positive customer relationships.
Manage multiple teams with a variety of job content and performance targets.

What are we looking for?

Extensive customer service experience in a contact centre environment.
Ability to develop good relationships with customers and colleagues.
Ability to organise and prioritise work effectively.
Ability to work flexibly as needed is required due to the demanding nature of the role.
Ability to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
Desirable: Experience in managing a team / being a team leader - we will consider applicants without management experience who possess substantial contact centre experience.

All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

What we offer:

Up to 6% contributory pension scheme
Free parking on site / 5-minute walk from public transport links
A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDCCTL

Apply Now

Refine Your Search

contact centre team leader jobs in bristol, eng

Contact Centre Team Leader

Contact Centre Advisor

Customer Services Team Leader

Warehouse Assistant Site Manager

Business Support Officer

Area Manager, Customer Fulfillment

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Executive Assistant to CEO and Deputy CEO

Personal Assistant

Helpdesk Team Leader

Functional Assessor

Prison Officer

Hire Controller

Customer Advisor

Delivery Manager

Transport Operations Manager

Data Centre Supervisor

Regional Workplace Coordinator - Site Based

Case Administrator

Patient and Public Involvement and Engagement (PPIE) Coordinator

I want to receive the latest job alerts for contact centre team leader in bristol, eng

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