Emergency management & response occupations Work, Jobs in Bristol, Eng (with Salaries)

Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Computer literacy
- Paid training
- Annual leave
7d
Fixed Term Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Computer literacy
- Paid training
- Annual leave
7d
Regional Compliance Manager
The Housing Network —Bristol
- £55,000 a year
- Full-time
- System design
- Bachelor's degree
- Construction
- Annual leave
- Referral programme
Quick apply
2d
Emergency Response Volunteer (Avon)
British Red Cross Volunteer —Bristol
- 12 hour shift
- English
- Driving
On Call Support Officer £14.82ph
Aspirations Support —Bristol
- Up to £14.82 an hour
- Part-time
- Supervising experience
- In-person
- Care plans
Quick apply
7d
Community First Aider (South Gloucestershire)
St John Ambulance —Bradley Stoke
6d
Emergency Call Handler / Dispatcher
Avon and Somerset Constabulary —Portishead
- £27,204 - £29,859 a year
- Weekend availability
- Computer skills
- Communication skills
- Gym membership
Business Resilience Manager
Somerset Bridge Group —Bristol
- £49,000 - £57,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
- Annual leave
- Referral programme
Quick apply
14d
First Aider
Oasis Community Learning —Bristol
- £20,458 - £20,869 a year
- Part-time
- School
3d
Emergency Responder (Southwick)
St John Ambulance —Southwick
6d
Community First Aider (Isle of Wight)
St John Ambulance —Newport
3d
Control Room Team Leader - Days
Arc Monitoring —Filton
- £32,477.70 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Employee discount
Quick apply
Custody Healthcare Professional
Mitie —Bristol
- £41,000 a year
- Overtime
Lifeguard
Clifton College —Clifton
- £12.71 an hour
- Part-time
- School
Quick apply
Compliance Officer (Fire Safety) - Cyson Cymru
Newport City Council —Newport
- £30,000 - £31,537 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Annual leave
8d
Principal Fire Engineer
Sweco UK —Bristol
- Hybrid work
- Engineering
- IT
- Communication skills
- Employee assistance programme
- Employee discount
4d
Custody Nurse or Paramedic
Mitie —Bristol
- £41,000 a year
- Overtime
Custody Nurse or Paramedic - Part time
Mitie —Bristol
- £20,500 a year
- 8 hour shift
Principal Fire Engineer
Sweco —Bristol
- Full-time
- Hybrid work
- Engineering
- IT
- Communication skills
- Employee assistance programme
- Employee discount
4d
Trainee Lifeguard
Haven —Burnham-on-Sea
- £12.71 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply

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Mental Health Call Handler

BrisDoc Healthcare Services -
Bristol

Apply Now

Job details

Part-time
£13.45 an hour
7 days ago

Benefits

Paid training
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Computer literacy

Full job description

Join our Award-winning Mental Health Service as a Call Handler and Make a Real Difference!

Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions. Since our service launched in February 2021, we have achieved a 99.9% reduction in NHS111 mental health calls being directed to A&E. As a Call Handler, you will be the first point of contact, ensuring patients and healthcare professionals receive prompt, supportive assistance. This role is crucial in providing a sense of safety and reassurance to those in crisis. Join us to help deliver the right care in the right place at the right time.

Your Role as a Call Handler

As a Call Handler, you will manage incoming calls from both healthcare professionals and patients seeking mental health support. Your primary duties include accurately documenting case details, ensuring the clinical team has all the necessary information, and following safety protocols to protect patient well-being. You will provide timely, professional, and informed responses, making callers feel heard and supported. Additionally, you will manage referrals to facilitate seamless care coordination and assist with administrative tasks as needed to ensure the smooth operation of the service. Your role also involves supporting the Shift Manager to enhance team efficiency and effectiveness.

About BrisDoc and Our Team

BrisDoc is a trusted NHS Healthcare provider with over two decades of service in Bristol, North Somerset, and South Gloucestershire. We offer a range of primary care services, including 24/7 Urgent Care, GP Practices, and a Homeless Health Service, serving over a million patients annually. Our team is committed to compassionate, respectful, and timely patient care, advocating for health equality. We foster a supportive and inclusive work environment, emphasising employee growth, work-life balance, and flexible roles. As an Employee Owned Social Enterprise, our staff are co-owners, actively engaged in organisational development. We provide competitive salaries, generous leave, annual bonuses, and extensive training opportunities, along with benefits like the NHS Pension Scheme and various discounts.

Job Description: Mental Health Call Handler

Join our Mental Health Integrated Access Partnership, a pioneering service revolutionising mental health crisis care. As a Call Handler, you will be the essential first point of contact, playing a crucial role in ensuring patients and healthcare professionals receive the support they need promptly. Your responsibilities include:

Engage and Support: Manage incoming calls from healthcare professionals and patients seeking mental health support.
Accurate Documentation: Enter case details into our clinical system with precision.
Safety and Patient Care: Follow our safety calling process meticulously.
Timely Communication: Provide prompt, professional, and informed responses.
Referral Management: Accurately enter referrals onto the patient database.

Additional Duties:
Administrative Assistance: Assist with administrative tasks as required.
Operational Support: Support the Shift Manager as needed.

What We Offer:
Competitive Salary: Enhanced rates for evenings, weekends, and bank holidays.
NHS Pension: Employer contributions at 23.7%.
Generous Leave: 25 days annual leave plus 8 Bank Holidays, increasing with service.
Annual Bonuses: Up to 3 bonuses per year.
Training and Development: Paid training time and ongoing development opportunities.
NHS Discount Scheme: Various discounts available.
Cycle to Work Scheme: Promotes a healthier commute.

Who We're Looking For: We seek individuals passionate about delivering outstanding patient care and committed to the NHS. As a Social Enterprise, we value social justice and environmental sustainability. We are looking for team members who respect equality and inclusion, and who are eager to contribute to BrisDoc's mission. Essential skills include good education, computer literacy, effective communication, teamwork, flexibility, initiative, and confidentiality. Previous customer service experience is desirable.

Apply Now

Refine Your Search

emergency management & response occupations jobs in bristol, eng

Mental Health Call Handler

Fixed Term Mental Health Call Handler

Regional Compliance Manager

Emergency Response Volunteer (Avon)

On Call Support Officer £14.82ph

Community First Aider (South Gloucestershire)

Emergency Call Handler / Dispatcher

Business Resilience Manager

First Aider

Emergency Responder (Southwick)

Community First Aider (Isle of Wight)

Control Room Team Leader - Days

Custody Healthcare Professional

Lifeguard

Compliance Officer (Fire Safety) - Cyson Cymru

Principal Fire Engineer

Custody Nurse or Paramedic

Custody Nurse or Paramedic - Part time

Principal Fire Engineer

Trainee Lifeguard

I want to receive the latest job alerts for emergency management & response occupations in bristol, eng

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