Trade Counter Team Member
Be the face of our branch and the go-to expert for our trade customers.
We’re looking for a confident, customer-focused Trade Counter Team Member to join our growing team. You’ll work closely with plumbers, heating engineers, and contractors - helping them get the right products, first time, every time.
If you enjoy a fast-paced environment, building relationships, and turning product knowledge into great service, this role is for you.
What You’ll Be Doing
- Deliver a friendly, efficient service at the trade counter, understanding customer needs and recommending the right solutions
- Process quotes, sales orders and returns accurately using our systems
- Provide clear, practical advice on plumbing and heating products, availability and alternatives
- Keep your product knowledge sharp to support customers with confidence
- Maintain a well-presented counter and shop floor with accurate labelling and stock levels
- Support the wider team with warehouse duties when needed (picking, checking deliveries)
- Drive sales through upselling and building strong, repeat customer relationships
- Handle queries and resolve issues quickly, knowing when to escalate where needed
- Work safely and follow all health & safety standards across the branch
What You Bring
- A natural ability to build rapport and deliver great customer service
- Confidence in sales, with a proactive approach to upselling
- Good attention to detail, especially when processing orders and managing stock
- The ability to stay organised and focused in a busy environment
- A practical, hands-on mindset and strong problem-solving skills
- A team-first attitude - working closely with warehouse and delivery colleagues
- Basic IT skills (EPOS systems, Microsoft Office)
- Knowledge of plumbing & heating products, or a strong willingness to learn quickly
What We’re Looking For
- Previous experience in a plumbing & heating merchant, builders’ merchant or trade counter role (preferred)
- Understanding of plumbing and heating products such as fittings, valves and boilers (ideal but not essential)
- Full UK driving licence (advantageous)
- GCSEs (or equivalent); industry or product training is a bonus
About Us
BBS Plumbing & Heating Supplies is a trusted and growing merchant, supporting trade professionals across our network of branches. We’re proud of our knowledgeable teams, strong customer relationships and commitment to doing things right.
Why Join Us?
✅ Competitive salary + benefits – recognising your contribution
✅Full training provided – we’ll support you to build your product knowledge and confidence
✅Career progression – opportunities to move into senior or specialist roles
✅Supportive team culture – friendly, hardworking, and collaborative environment
✅Staff discounts & perks – savings on products
✅Stable, growing business – a trusted name with a strong reputation
Please note the internal job title for this role is Trade Support.
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
