Survey engineer Work, Jobs in Bristol (with Salaries)

Application Support Engineer
Clue Software —Bristol
- Up to £35,000 a year
- Hybrid work
- Azure
- Salesforce
- SQL
Construction Coordinator
Millard’s studio limited —Bristol
- £40,000 - £47,000 a year
- Hybrid work
- Driving
- Organisational skills
- IT
Quick apply
Assistant Soil Scientist
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Engineering
- Travel
Field Operations Team Engineer
Exponential-e —Chippenham
- Computer networking
- IT
- Referral programme
Quick apply
EICA Site Survey Engineer
Bridges Electrical Engineers —Midsomer Norton
- Full-time
- Travel
- Employee discount
- Referral programme
Quick apply
Professional Services Project Engineer
Ekco —Bristol
- Azure
- Microsoft Office
- SQL
- Annual leave
- Employee assistance programme
Quick apply
10d
Junior Draughts Person / Steel Detailer
Mills Engineering Services Limited —Radstock
- Full-time
- AutoCAD
- Schematics
- Mentoring
Quick apply
2d
Senior or Principal Soil Scientist
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Engineering
- Travel
- Communication skills
Civil Engineer - Water Engineering
PickEverard —Bristol
- Engineering
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
Specialist Project Surveyor
Bristol City Council —Bristol
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Annual leave
- Flexitime
1d
Geophysicist
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Driving
- Travel
- Communication skills
Structural Engineer
Waterman Group —Bristol
- Hybrid work
- Organisational skills
- Communication skills
Lead Air Conditioning Installer
The Great Indoors —Bristol
- £40,000 - £48,000 a year
- Overtime
- Customer service
- Supervising experience
- Travel
- Annual leave
- Employee discount
Quick apply
Building Physics Engineer
Method Consulting —Bristol
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- HVAC
Field Service Engineer – Full Time | Competitive
Power Electrics —Bristol
- Full-time
- Communication skills
- Referral programme
3d
Engineer - Design & Projects Team
Bath and North East Somerset Council —Keynsham
- £19.81 - £21.14 an hour
- AutoCAD
- Contracts
12d
Soil Scientist
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Engineering
- Travel
Radio Systems Engineer
NECSWS —Chippenham
- Overtime
- Maintenance
- Windows
- Annual leave
Quick apply
Wastewater Network Modeller
Mott MacDonald —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Assistant Geotechnical Engineer
Amey Ltd —Bristol
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
7d

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Application Support Engineer

Clue Software
Bristol

Apply Now

Job details

Up to £35,000 a year

Qualifications

Azure
ASP.NET Core
Software deployment
Salesforce
.NET Core
Visual Studio
C#
Microsoft SQL Server
.NET
SQL
AWS
JavaScript
Scripting
Software testing
Application support
Time management

Full job description

Role specifics

Salary range: up to £35,000
Reporting to: Support Team Lead
Key stakeholders: Product team, Tech team, Professional Services team
Organisational Framework Level: Level: 2 – Professional Contributor
We operate a remote-first working environment

About you/ Job Summary

As an Application Support Engineer, you will be comfortable engaging with customers via telephone, email, or a case management system such as Salesforce – providing the right solutions to customers' issues. You will thrive in a fast-paced environment and be an expert at time management, ensuring the timely execution of all tasks and deadlines. You will champion improvements that will increase customer satisfaction, manage escalations and collaborate with other team members to minimise service disruptions, reducing downtime.

The role will also involve participation in an out-of-hours on-call rota, providing support outside of standard business hours for P1 incidents. In addition, there may be occasional requirements to provide cover for colleagues working on the late shift to ensure continuity of service and support.

At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.

Key Accountabilities

Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases
Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends
Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation
Support the Customer Success Managers with any support-related queries
Become a subject matter expert on the Clue application
Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly
Build excellent customer relationships
Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets
Contribute to continuous improvement across support services
Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA’s

Key role measures

Customer satisfaction via Net Promotor Score from customer surveys
Customer ticket response and closure KPI’s
Meeting customer service level agreements
Levels of resolved / unresolved support related issues

Experience and skills

Our ideal candidate would have experience in the following areas:

Ability to achieve security clearance
Minimum 2 years in an application support role
Experience of excelling in a fast-paced environment
Experience with Salesforce ticketing system or similar
Experience with deployment tools such as Octopus or similar
Experience of Azure (primary) AWS (secondary) cloud services and technologies
Experience of .SQL server, however desirable if additionally .NET, visual studio, as well as with C#, ASP.NET Core and Javascript.
Experience using monitoring and analytical tools such as AppInsights and devtools. Experience with Dynatrace would be advantageous.
Experience with SQL databases, writing queries and scripting
Experience in software testing, and/or troubleshooting is desirable

Apply Now

Refine Your Search

survey engineer jobs in bristol

Application Support Engineer

Construction Coordinator

Assistant Soil Scientist

Field Operations Team Engineer

EICA Site Survey Engineer

Professional Services Project Engineer

Junior Draughts Person / Steel Detailer

Senior or Principal Soil Scientist

Civil Engineer - Water Engineering

Specialist Project Surveyor

Geophysicist

Structural Engineer

Lead Air Conditioning Installer

Building Physics Engineer

Field Service Engineer – Full Time | Competitive

Engineer - Design & Projects Team

Soil Scientist

Radio Systems Engineer

Wastewater Network Modeller

Assistant Geotechnical Engineer

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