Adoption specialist Work, Jobs in Britwell, Brk (with Salaries)

Customer Journey Improvement Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Hybrid work
- Travel
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
14d
Intern, AI Enablement & Adoption Specialist (Fall 2026, 4 Months) - London, UK
OMERS —London
- Full-time
- AI
- Communication skills
10d
Project Manager - Service Specialist 12 Month Fixed-term contract
Canon —Uxbridge
- £43,500 - £51,500 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Free parking
- Employee discount
11d
Cyber Threat Intelligence Analyst
Secret Intelligence Service —London
- £53,267 - £67,369 a year
- Part-time
- Data analysis skills
- Communication skills
- Annual leave
- Flexible schedule
7d
LIMS Implementation Specialist
Magentus —London
- £45,000 - £55,000 a year
- Hybrid work
- Laboratory experience
- Annual leave
- Employee assistance programme
Assistant Curators (Fixed term until 2028)
Science Museum Group —London
- £28,788 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
10d
Senior AI Adoption Specialist
London & Partners —London
- £60,000 - £62,000 a year
- Full-time
- Hybrid work
- Management
- APIs
- IT
- Annual leave
Quick apply
10d
AI Operations Specialist
Moss —London
- Full-time
- Hybrid work
- AI
Customer Support & Technical Specialist
Unibuddy —London
- £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
- Annual leave
- Life insurance
10d
Business Change Specialist
Montu UK —Winnersh
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Travel
Operational Change Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Travel
Application Support Specialist
Collinson —London
- Hybrid work
- Azure
- Computer Science
- Hotel
Business Analyst - Fixed Term Contract
Royal College of General Practitioners —London
- £61,083.07 a year
- Full-time
4d
Business Analyst
Royal College of General Practitioners —London
- £61,083.07 a year
- Full-time
4d
Operational Resilience Change Specialist – Resilience By Design (12 month FTC)
MS Amlin —London
- Full-time
- Hybrid work
- Financial services
- Communication skills
Halo Specialist
T-Tech —London
- Hybrid work
- IT
- AI
- Communication skills
Quick apply
Global Events PMO & Regional Events Specialist
Copperleaf Technologies Inc. —Staines-upon-Thames
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Data Technician Apprentice
The Specialist Works —London
- Hybrid work
- Azure
- SQL
- IT
Quick apply
Associate Product Specialist, Launch Graduate Program 2026 - London, UK
Mastercard —London
- Full-time
- Master's degree

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Customer Journey Improvement Specialist

Montu UK -
Winnersh

Apply Now

Job details

Full-time
£55,000 - £62,500 a year

Benefits

Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave

Full job description

The role is remote for people based in the UK

What is the job?

We are looking for a hands-on, delivery-focused Customer Journey Improvement Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated healthtech environment.

You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements.

You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike.

What will you be doing?

Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes.
Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations.
Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes.
Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement.
Own discrete projects and workstreams, while supporting the wider business on larger programmes as required.
Translate insights into clear process documentation (process maps, SOPs, work instructions, controls).
Facilitate workshops to align stakeholders on current state, future state, and implementation actions.
Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment.
Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality.
Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented.
Drive standardisation and right-first-time ways of working across operational teams.
Use data, customer feedback, and complaints insights to prioritise and shape improvements.
Support change adoption through training, communication, and ongoing feedback loops.
Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift.
Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection.
Define success measures of initiatives at the outset and use these to validate success/control once delivered.
Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements.

What do you need?

Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments.
Demonstrable ability to move quickly from analysis to action and deliver tangible change.
Solid stakeholder management and facilitation skills across cross-functional teams.
Experience supporting project delivery or working within structured and semi-structured project environments.
Willingness to travel to our HQ in Winnersh from time to time

What we offer:

Competitive salary
25 days holiday (rising to 27 after one year and 30 after three years) + bank holidays
5% matched pension
Private Healthcare Scheme
Cycle-to-work scheme
Enhanced Maternity & Paternity Leave
Opportunities for development and growth
A dynamic and supportive work environment

About Montu

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Compensation Range: £55K - £62.5K

Apply Now

Refine Your Search

adoption specialist jobs in britwell, brk

Customer Journey Improvement Specialist

Customer Onboarding Specialist

Intern, AI Enablement & Adoption Specialist (Fall 2026, 4 Months) - London, UK

Project Manager - Service Specialist 12 Month Fixed-term contract

Cyber Threat Intelligence Analyst

LIMS Implementation Specialist

Assistant Curators (Fixed term until 2028)

Senior AI Adoption Specialist

AI Operations Specialist

Customer Support & Technical Specialist

Business Change Specialist

Operational Change Specialist

Application Support Specialist

Business Analyst - Fixed Term Contract

Business Analyst

Operational Resilience Change Specialist – Resilience By Design (12 month FTC)

Halo Specialist

Global Events PMO & Regional Events Specialist

Data Technician Apprentice

Associate Product Specialist, Launch Graduate Program 2026 - London, UK

I want to receive the latest job alerts for adoption specialist in britwell, brk

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