Performance manager Work, Jobs in Britwell, Brk (with Salaries)

Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
2d
Home Manager
FIND. —Slough
- £85,000 a year
- Full-time
Quick apply
Residence Manager
Synced —Maidenhead
- Up to £42,000 a year
- Full-time
- Team management
- Driving
- In-person
Quick apply
10h
People, Culture, Wellbeing Programme Delivery Manager
International Wellbeing Insights Ltd —Uxbridge
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Sick pay
Quick apply
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Branch Manager
Alliance Automotive Group LV —Slough
- Windows
- Employee discount
Quick apply
Performance Manager
Reckitt —Slough
- Analysis skills
- Presentation skills
- Marketing
- Employee assistance programme
- Life insurance
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
9d
Global Unlocking Potential - Wellbeing Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Psychology
- Human resources
General Manager
Tee Box London —London
- £50,000 - £65,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
11d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Service Manager
Vertu Motors —Slough
- £50,000 - £75,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Employee discount
Quick apply
2d
Global Project Management Leader
PerkinElmer —Seer Green
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
Marketplace Channel Manager
Garden Trends Limited —Watlington
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Sales
- Social media management
- Analysis skills
- Free parking
- Employee discount
Quick apply
7d
Service Department Manager
The Weatherhead Group —Wendover
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
8d
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Production Manager
Balform Ltd —High Wycombe
- £45,000 - £50,000 a year
- Full-time
- ERP systems
- Data analysis skills
- English
- Sick pay
Quick apply
Partners in Performance - Performance Strategy Manager
Accenture —London
- Full-time
- Engineering
- Master's degree
- Analysis skills
Operations Manager
Creative Car Park Ltd —London
- From £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
- Free parking
Quick apply
3d

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Duty Manager

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £52,000 a year
2 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Supervising experience
Human resources
Guest services
Leadership
Hotel experience

Full job description

Job Overview:

The Duty Manager is responsible for overseeing the hotel’s day-to-day operations during assigned shifts, acting as the senior operational presence on property. Reporting to the Front Office Manager, the role ensures seamless guest experience delivery, operational efficiency, and effective interdepartmental coordination in line with Stoke Park’s five-star luxury standards.

The Duty Manager serves as a key point of escalation for guests and departments, managing service recovery, operational challenges, and team leadership across Front Office and wider hotel operations. They represent hotel management on shift, ensuring standards, safety, and service excellence are consistently upheld.

Key Responsibilities

Guest Experience & Service Excellence

Act as the senior point of contact for guests during assigned shifts, ensuring a warm, professional, and personalised experience.
Proactively monitor guest journey touchpoints (arrival, stay, departure) and intervene to enhance satisfaction and resolve concerns.
Manage guest feedback, complaints, and service recovery efficiently and empathetically, ensuring brand reputation and guest loyalty.
Maintain a highly visible presence in the lobby and guest-facing areas during peak periods.

Operational Management

Oversee the smooth running of daily hotel operations, with particular focus on Front Office, Concierge, Porters, Valet, and Guest Services.
Ensure effective communication and coordination between departments including Housekeeping, Engineering, Spa, F&B, and Security.
Support room allocation decisions, upgrades, VIP arrangements, and late check-outs in line with operational priorities.
Monitor occupancy levels, arrivals, departures, and special events to ensure operational readiness.
Deputise for the Front Office Manager when required, ensuring continuity of leadership and standards.

Team Leadership & Support

Supervise Front Office Supervisors and Assistants on shift, providing guidance, direction, and support.
Lead by example, reinforcing Stoke Park’s culture, grooming standards, and service ethos.
Deliver shift briefings and ensure clear communication of priorities, guest expectations, and operational updates.
Support training, coaching, and performance management at operational level, escalating issues to the FOM where appropriate.

Revenue Protection & Compliance

Ensure accurate handling of guest accounts, billing instructions, cash, and deposits in line with procedures.
Protect room and ancillary revenue through operational diligence and guest engagement.
Support night audit handovers and ensure any discrepancies or incidents are communicated appropriately.
Ensure GDPR compliance and confidentiality of all guest information.

Health, Safety & Security

Act as the responsible manager on duty for health & safety, fire safety, and emergency procedures.
Respond effectively to incidents, emergencies, or security concerns, following company protocols.
Ensure all team members on shift adhere to safety, security, and evacuation procedures.

General Responsibilities

Adhere at all times to Stoke Park policies and procedures, including those relating to health & safety, security, fire, first aid, and emergency response.
Ensure compliance with the Employee Handbook and all departmental standards and notices.
Be flexible to cover duty management requirements across different operational areas as required by the business.
Undertake any other reasonable duties in line with the responsibilities of the role as directed by the Front Office Manager or senior management.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 48 Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £52,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

5‑star luxury hotel: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

performance manager jobs in britwell, brk

Duty Manager

Home Manager

Residence Manager

People, Culture, Wellbeing Programme Delivery Manager

Operations Manager

Branch Manager

Performance Manager

Regional Business Manager

Global Unlocking Potential - Wellbeing Senior Manager

General Manager

Head of Dispensary Operations

Service Manager

Global Project Management Leader

PMO Manager

Marketplace Channel Manager

Service Department Manager

Head of Learning & Development

Production Manager

Partners in Performance - Performance Strategy Manager

Operations Manager

I want to receive the latest job alerts for performance manager in britwell, brk

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