Senior service delivery manager Work, Jobs in Brixton, Gtl (with Salaries)

Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Regional Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Senior Events Manager
Mark Allen —London
- Up to £55,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Organisational skills
20h
Senior Agile Delivery Manager
Reward Gateway —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- No experience needed
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Senior Service Delivery Manager
Telana —London
- Azure
- DevOps
- Machine learning
- Employee assistance programme
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
14d
Senior Delivery Manager
Informed Solutions —London
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Contracts
- Gym membership
- Referral programme
Quick apply
Head of Estates Operations
British Transport Police —London
- £72,436.28 a year
- Full-time
- Engineering
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Senior Project Manager
Morningstar —London
- £59,400.00 - £82,866.66 a year
- Full-time
- Hybrid work
- Project management
- Financial services
- Communication skills
3d
CRM - Senior CRM & Loyalty Manager
Schuh —London
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Recruitment Manager
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
11d
Senior Delivery Manager
Version 1 —London
- Full-time
- Hybrid work
- Azure
- AWS
- Project management
- Employee assistance programme
- Employee discount
Quick apply
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Quick apply
Senior Pricing Manager, International DSP (Delivery Service Partners)
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Service Delivery Senior Manager – Software Publisher Services - anywhere in Europe
Connor Consulting —London
- Full-time
- Remote
- PMP
- Project management
- No degree
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
2d

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Senior Service Delivery Manager

Zenzero Solutions
London

Apply Now

Job details

Permanent

Qualifications

Analysis skills
Project management
Bachelor's degree
IT
Problem management
AI
PRINCE2 Certification

Full job description

Join Zenzero, an award-winning UK technology and managed services provider helping organisations achieve more through innovative IT, cyber security, cloud and digital solutions. Recognised as Nationwide Managed IT Services Company of the Year 2024 and featured on Cloudtango's MSP Select 2025 list, Zenzero combines technical excellence with a people-first culture, offering an exciting opportunity to grow your career within one of the UK's fastest-growing technology businesses.

In this role you will be responsible for the day-to-day management of your customerâ€™s service operations and delivery and will be expected to be onsite at customer locations around 2 days per week in the midlands. Ensuring process efficiencies are realised and standardising best practice across the customer experience will be paramount to success in this role. You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met and any Service Improvement initiatives are delivered in a timely manner.

Requires a relevant bachelor's degree and
At least 5 years of experience and track record in managing large scale IT maintenance related projects or in an existing service management function
ITIL 4 Foundation certification, plus any relevant specialist certifications
Enterprise IT Service Management or Operational experience preferable
Experience working in a SIAM (Service Integration and Management) environment
Experience implementing AI solutions to improve service desk SLAs and contractual obligation
Prince2/project management experience
Experience in c-suite level stakeholder management
Proactive
Experience in digital transformation programmes
Good understand of M365 and associated licencing models
Strong analytical problem-solving skills
Confident communication

Form a positive and professional relationship with the customer(s) (normally one, or more, primary contacts, or stakeholder(s), both remotely and when on a customer site
Manage SLA and tracking of the service deskâ€™s overall performance for your customers in accordance to the contract
Provide detailed analysis based on Service Reporting identify ticket patterns and any changes to service
Oversee and execute core ITIL processes for your customers (Problem Management, Change Management, Risk Management)
Maintain and lead IT service reviews with customers and internal stakeholders
Continually reviewing the service to ensure it meets the customer needs and evolves with Zenzero best practices
Act as a key point of contact for project teams for transition into service and services acceptance
Manage the escalation of service incidents and requests, taking ownership of achieve a timely resolution where required
Actively communicate with other departments and functions about the IT services, providing detail on any future projects or transformation activities required for your customers
Protect revenue and profitability by monitoring contract performance and driving timely commercial actions with the Account Manager

Apply Now

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