Customer support & client services managers Work, Jobs in Brockenhurst, Ham (with Salaries)

Housing Customer Experience Manager
Wiltshire Council —Salisbury
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
Head of Contact Operations
Abri —Eastleigh
- Up to £75,000 a year
- Full-time
13d
Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
Quick apply
Operations Manager
Churchill Retirement PLC —Ringwood
- English
- IT
- Time management
- Annual leave
- Employee assistance programme
5d
Customer Service Supervisor - Sales
Jewson —Southampton
- Full-time
- Customer service
Customer Services Team Leader
Tower Supplies —Poole
- £35,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Sales
- Project management
- Free parking
- Employee assistance programme
Quick apply
9d
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Telemarketing Team Leader
Astute —Bournemouth
- Time management

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Housing Customer Experience Manager

Wiltshire Council -
Salisbury

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Job details

Permanent | Full-time
£39,862 - £41,771 a year

Full job description

Salary: £39,862 - £41,771

Hours per week: 37 hours

Interview date: Week commencing Monday 13 June 2026

We are looking for a Housing Customer Experience Manager to develop and improve the way we interact with our tenants across Wiltshire. With over 5,300 homes and a £31m rental turnover, our Housing Management Service plays a crucial role in ensuring tenant satisfaction, and this role is central to shaping how residents experience our services. You will oversee all resident interactions, strengthen engagement and lead our Resident Engagement Team, using feedback and ‘mystery shopper’ exercises to drive continuous improvement.

We are seeking a proactive, empathetic and solution‑focused individual with significant experience of working in a similar role within a social housing landlord service. You will bring expert knowledge of the issues currently affecting social housing providers, alongside a strong understanding of relevant policies, legislation and the regulatory expectations set by the Regulator of Social Housing. Your work will support improved resident communications, effective handling of feedback and consistent compliance with Consumer Standards, making a direct and positive impact on tenant wellbeing and the reputation of the service.

In return, you will have the opportunity to influence service delivery, contribute to policy development and help shape how we respond to the needs of our tenants. This is a role where your insight and leadership will make a lasting difference to residents' lives.

If you have experience in social housing, a passion for customer experience and the drive to create meaningful change, we would love to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

For more details, contact Jamie Peters, Housing Income Manager, via email , or call 01722 434732 x54732.

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Apply Now

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customer support & client services managers jobs in brockenhurst, ham

Housing Customer Experience Manager

Head of Contact Operations

Call Quality Analyst

Operations Manager

Customer Service Supervisor - Sales

Customer Services Team Leader

Call Centre Supervisor

Telemarketing Team Leader

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