This role is being advertised at different locations via three linked adverts 462478, 462469, 462459
Please read all adverts carefully and if applying to all three adverts, the first application you submit will be treated as your Lead application.
Your subsequent application will be automatically marked as Campaign duplicate status.
You will only be sifted and interviewed once for all campaigns.
Please note if you withdraw from either vacancy, you will be withdrawn from all vacancies.
You will be assessed against the following:
Communicating and Influencing
You have excellent interpersonal skills, establishing mutual trust and respect quickly with a wide range of people. You communicate clearly and respectfully, verbally and in writing, adapting your style to suit the audience and the situation. You deliver difficult messages sensitively and compassionately. You remain composed in challenging situations, using your approach to maintain a calm and safe environment
Managing a Quality Service
You have strong work ethic and take personal responsibility for your work. You adapt your approach in a measured way to meet diverse customer needs or changing circumstances. You are proactive, managing your time, recognising opportunities to take action to support the smooth running and quality standards of your team.
Making Effective Decisions
You can accurately observe and process multiple streams of information at once to build a full picture of a situation. You show excellent judgement and remain objective and consistent, including in high-pressure or rapidly developing situations. You have the confidence to make and stand by decisions, informed by rules or processes and the evidence.
How to apply:
Our selection process ensures a comprehensive assessment of each applicant's skills and potential fit within our organisation. The selection process for this role will be:
Stage 1: Application Form
As part of the application form, you will be asked to provide a CV with brief career history. Please note that this is not a mandatory requirement of the application process and will not be scored or contribute to your overall result within the process. Therefore, an N/A will be sufficient in this box.
Stage 2: Driving Examiner Online Assessment tool.
As part of the sift you will be invited to undertake two self-directed online assessments, which you will complete in your own time within a given timeframe.
The first will be a Customer Service exercise, designed to measure how you interact with others, provide excellent customer service and maintain professional standards. The second will be an observation and reporting exercise that will test your ability to recall key details, apply criteria accurately and produce a clear record of your findings. You will be assessed against the three Success Profile behaviours - Communicating and Influencing, Managing a Quality Service and Making Effective Decisions. Your scores from both assessments will be combined to determine whether you progress to the next stage.
The sift results are anticipated to be released by 6th July 2026.
Stage 3: Interview
At interview you will be assessed against the following behaviours:
-
Communicating & Influencing
-
Managing a Quality Service
-
Making Effective Decisions
You will also be assessed against selected Civil Service Strengths.
The interviews are scheduled to take place week commencing 13th July & 20th July 2026.
If you cannot attend on the dates outlined, we may not be able to reschedule.
This interview will be conducted online via Microsoft Teams. Further details will be provided if you are selected for interview.
Stage 4: Driving Assessment
Successful interview candidates will be invited to book themselves a slot at one of our driving assessment centres.
The driving assessment will be in a manual car provided by DVSA. You will be expected to drive on various types of roads and in different traffic conditions.
The driving assessment stages are currently anticipated to take place from 27th July until 7th August 2026.
If you cannot attend on the dates outlined, we may not be able to reschedule.
More detailed guidance will be provided if you are invited to the assessment.
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change. Well give you notice of any change to important dates.
Further information on the selection process
During your application, tell us which cluster you wish to be considered for. If successful, you will be placed on a success list of candidates for that cluster and offers will be made in merit order. We advise you to carefully consider your cluster choice. If you decline an offer for your preferred cluster your application will be withdrawn. If your preferred cluster is already filled, we may offer you an alternative cluster within a reasonable travelling distance. If you decline an alternative cluster, you will not be removed from the reserve list. You will not be offered locations outside a reasonable travelling distance.
Where we cannot make an immediate offer we will hold a 12-month reserve list for this role, which may lead to potential opportunities. You can read more about our reserve lists here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Document Accessibility
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:
-
Hate speech or discriminatory behaviour
-
Threats or acts of violence
-
Illegal activity or substance misuse
-
Sexually explicit material
-
Extremist views or affiliations
Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.
Feedback
Feedback will only be provided if you attend an interview or assessment.
