MASSIMO DUTTI GENERAL MANAGER BROMLEY
INDITEX —Bromley
- Full-time
- Customer service
- Merchandising
- Team management
Quick apply
Sales Assistant
Poundland —London
- £10.85 an hour
- Customer service
- Employee discount
11h
Quality and Locations Compliance Officer
Communitas Clinics —Croydon
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
Cleaning Operations Manager (Hands-On Start-Up)
2nd Chances LTD —London
- £28,000 - £32,000 a year
- Full-time
- Supervising experience
- Team management
- Recruiting
- Profit sharing
Quick apply
6d
Barista
Caffe Nero Bromley South —Bromley
- £10.85 - £12.71 an hour
- Full-time
- Customer service
- No experience needed
- Cleaning
- Employee discount
- Referral programme
9h
Exhibitions Project Coordinator, OrangeDoor
Unbridled —Bromley
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- No degree
- Travel
Quick apply
Retail Team Leader (Lifestyle Department)
Ruxley Manor Garden Centre —Sidcup
- Up to £14.40 an hour
- Weekend availability
- Merchandising
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
Deputy Store Manager
Starbucks —Bromley
- Weekend availability
- Hospitality
- Team management
- Recruiting
- Store discount
- Employee assistance programme
Junior Sales Assistant
MVW Ltd —Borough of Dartford
- £25,000 - £45,000 a year
- Temporary
- Customer service
- No experience needed
- In-person
- Free parking
- Referral programme
Quick apply
12d
Neighbourhood Police Officer (Police Now National Graduate Programme)
Police Now —London
- From £42,210 a year
- Full-time
- Bachelor's degree
- In-person
- Relocation assistance
- Annual leave
12h
Assistant Manager - UK
Zizzi —Bromley
- £31,800 - £33,500 a year
- Full-time
- Hospitality
- Restaurant management
- Restaurant
- Employee assistance programme
- Employee discount
Detention Custody Officer
Serco Plc —Gatwick Airport
- £29,563 - £32,653 a year
- 12 hour shift
- No experience needed
- Free parking
- Paid training
Supervisor
Bravissimo —Bromley
- £13.71 - £13.90 an hour
- Full-time
- Customer service
- Supervising experience
- Employee discount
Quick apply
6d
Security Officer
BidvestNoonan —London
- £52,250 a year
- Full-time
- Customer service
- Continuous improvement
- Budgeting
Quick apply
Sales Representative – Luxury Women’s Portrait Studio
Body And Soul Studios —London
- £50,000 - £70,000 a year
- Weekend availability
- English
- In-person
- Communication skills
- Employee discount
Quick apply
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Google Suite
- Computer literacy
- Human resources
Intelligence and Investigations Specialist (London)
NetWatch Global —London
- £28,000 - £32,500 a year
- Full-time
- Remote
- English
- Databases
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
12d
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Calling and Compliance Manager
One Sixty Fundraising —East London
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Organisational skills
- Store discount
- Employee discount
Quick apply
5d
Property Manager
Robinson Michael & Jackson Lettings —London
- £30,000 - £35,000 a year
- Full-time
- Conflict management
- In-person
- Communication skills
Quick apply
5d

I want to receive the latest job alerts for service leader in bromley

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

MASSIMO DUTTI GENERAL MANAGER BROMLEY

INDITEX -
Bromley

Quick apply

Job details

Full-time

Qualifications

Succession planning
Customer service
Merchandising
Performance management
Retail team management
Team management
Store management
Recruiting
Professional development mentoring
Customer interaction
Training & development
Stock replenishment
Retail management
Leadership
Rota coordination

Full job description

Massimo Dutti – General Manager

Location: Bromley Reports to: Brand Manager / HR Manager Brand: Massimo Dutti (Inditex Group)

About the Role

As a General Manager for Massimo Dutti, you will lead the full performance of a premium, fast‑paced retail store. You set the tone for the customer experience, drive commercial results, and build an inclusive, high‑performing team culture. This role suits someone who leads with ownership, calm and clarity — someone who can balance people, product and performance while creating a welcoming environment for both customers and colleagues.

About Massimo Dutti

Massimo Dutti is defined by timeless style, premium quality and refined design, offering elevated collections crafted with attention to detail and sophistication. Our stores deliver a calm, elegant and service‑led experience, built on expert product knowledge, thoughtful interactions and long‑term customer relationships.

What You Can Expect

In this role, you will:

Navigate changing priorities with confidence and support.
Take a hands‑on approach, acting early when you see opportunities or challenges.
Balance customer experience, team wellbeing and commercial performance.
Lead calmly during busy periods, operational challenges or unexpected situations.
Build routines that create consistency while staying adaptable to change.

Key Accountabilities

Commercial Leadership & Agility

Own store performance using data, insight and product knowledge.
Deliver sales, productivity and profitability through clear priorities.
Use KPIs and internal tools to identify opportunities and act quickly.
Execute commercial launches and marketing initiatives with discipline.
Stay aware of competitors and trends, sharing insights with the business.
Ensure merchandising reflects best sellers, trends and customer demand.

Visual Standards

Deliver premium visual standards aligned to Massimo Dutti guidelines.
Ensure product storytelling reflects quality, craftsmanship and styling.
Maintain a calm, confident store atmosphere with attentive service.
Ensure the full customer journey — advice, fitting rooms, queue and wrap — feels smooth and elevated.

Stock Flow, Replenishment & Operational Excellence

Ensure replenishment is accurate and completed on time.
Maintain an organised stockroom that supports availability and accuracy.
Deliver consistent standards across: – Security & shrinkage – Cash desk & cash management – Health & Safety & compliance
Maintain high cleaning and presentation standards.
Report and follow up on maintenance issues until resolved.

People Leadership, Performance & Development

Build engagement and performance through visible, supportive leadership.
Communicate clearly and respectfully, adapting to different communication styles.
Give regular feedback, recognise progress and address issues early.
Recruit inclusively, hiring for behaviours, values and capability.
Develop leaders through coaching, structured routines and development programmes.
Build succession plans and progress talent consistently.
Deliver fair, timely performance management focused on behaviours and outcomes.

Workforce Planning & Time Management

Manage the hours budget effectively and transparently.
Build rotas that reflect trading patterns, deliveries, visuals and operational needs.
Monitor productivity and take action when performance shifts.

Customer Experience Leadership

Deliver a consistently elevated customer experience through thoughtful service and expert advice.
Coach teams to build long‑term relationships and offer personalised styling solutions.
Use customer feedback and observation to continuously improve experience.

Skills & Behaviours

Ownership: proactive, accountable and solution‑focused.
Calm under pressure: steady, fair and decisive.
Adaptability: responds quickly to change and keeps teams aligned.
People development: coaches, builds capability and supports progression.
Values & integrity: ethical, respectful and consistent.
Commercial & trend awareness: customer‑led, curious and decisive.

Experience & Qualifications

Experience leading a fast‑paced retail operation with a premium customer experience focus.
Strong commercial results and ability to drive performance through people.
Confident leadership of teams, including coaching and performance conversations.
Strong operational discipline (stock, shrinkage, cash, compliance).
Strong interest in product, styling and personalised service.

Inclusion & Accessibility

We are committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds, identities and lived experiences. If you need adjustments at any stage of the recruitment process, we will work with you to support you.

INDINDITEXSM

Quick apply

Refine Your Search

service leader jobs in bromley