infrastructure engineer Work, Jobs in bromsgrove, wor (with Salaries)

Service Desk Engineer
NFP Corp —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
14d
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Cloud Infrastructure Engineer
wavenet —Solihull
- Full-time
- Azure
- Computer Science
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
4d
Cloud Engineer
OSB Group —Wolverhampton
- £57,000 - £67,000 a year
- Full-time
- Azure
- AWS
- Python
- Annual leave
Data Engineer
Assystem —Birmingham
- £45,000 - £55,000 a year
- Azure
- Project management
2d
Senior HPC Infrastructure Engineer (105480-0526)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- University
- IT
- Linux
10d
One Stop - Infrastructure & Network Engineer
One Stop —Brownhills
- Full-time
- Azure
- Driving
- No degree
5h
NOC Engineer
M Group —Birmingham
- 12 hour shift
- Computer networking
- IT
- Communication skills
- Employee discount
3d
Helpdesk Engineer
Serveline IT Ltd —Stourbridge
- From £25,000 a year
- Monday to Friday
- Remote
- Azure
- Customer service
- Windows
1d
Technical Analyst
Capgemini —Birmingham
- Computer networking
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
IT Networking Team Leader
Voyage Care —Lichfield
- Up to £65,000 a year
- Hybrid work
- Azure
- Computer networking
- Leadership
7d
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Travel
- IT
- Linux
- Annual leave
- Employee assistance programme
Infrastructure Engineer
PentenAmio UK —Tewkesbury
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- AWS
- Scripting
- Linux
- Free parking
- Life insurance
Quick apply
1d
Software Engineer
Convergence Group —Solihull
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Quick apply
Senior IT Integration Engineer
Voyage Care —Lichfield
- Up to £60,000 a year
- Hybrid work
- Azure
- Driving
- Travel
7d
Associate Director - Service Delivery
Microland —Birmingham
3rd Line Support Engineer
wavenet —Solihull
- Full-time
- Azure
- Windows
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Support Engineer
Grainger and Worrall —Bridgnorth
- Up to £45,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
14d

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infrastructure engineer jobs near bromsgrove, wor

Service Desk Engineer

NFP Corp -
Bromsgrove

Apply Now

Job details

14 days ago

Qualifications

Authentication
Azure
Microsoft Outlook
Customer service
Organisational skills
SharePoint
Financial services
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Service Desk Engineer

Bromsgrove, England, GB

We’re looking for a highly skilled Service Desk Engineer to support Microsoft 365, end-user computing, identity, and collaboration services across the organization. This role provides advanced end-user support, leads complex troubleshooting and root-cause analysis, resolves the majority of user issues independently, and partners closely with Infrastructure, Security, and Identity teams to drive timely resolution of escalated or recurring problems.

The Service Desk Engineer plays a critical role in maintaining a reliable, secure, and productive end-user environment while contributing to operational maturity, technical standards, knowledge development, and continuous service improvement.

Essential Duties and Responsibilities:

Key responsibilities:

Resolve complex Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools, including issues that require deeper technical troubleshooting and cross-team coordination.
Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues, performing root-cause analysis and driving issues through resolution.
Provide clear communication, sound judgment, and timely follow-up to users throughout the ticket lifecycle, including for high-impact or recurring issues.
Deliver professional, high-quality support to business users, including executives when required, while serving as a technical resource and mentor for peers.
Support user onboarding, offboarding, and access changes in Entra ID (Azure AD), helping ensure accuracy, timeliness, and alignment with established controls.
Troubleshoot MFA, sign-in, and access issues; identify patterns, recommend corrective actions, and collaborate with Identity and Security teams on conditional access or policy-related issues when appropriate.
Support Intune-managed Windows devices, including compliance issues, application installs, device configuration, and advanced endpoint troubleshooting.
Document troubleshooting steps, resolutions, root-cause findings, and escalation details accurately in the ticketing system.
Contribute to knowledge base articles, standard operating procedures, and support documentation to improve consistency, knowledge sharing, and service quality.
Follow established incident, change, and security processes in a regulated environment, applying sound judgment and escalating risk appropriately.
Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities, while helping identify opportunities to reduce disruption and improve execution.
Participate in day-to-day technology operations and contribute to service improvements, recurring issue reduction, and operational maturity initiatives.
Collaborate closely with Infrastructure, Security, and Identity teams to resolve complex issues, improve support standards, and strengthen the end-user computing environment.

Knowledge, Skills, and/or Abilities:

5–8+ years of Service Desk, End User Support, or End User Computing experience in a corporate environment; broader experience may be considered for a Senior Service Desk Engineer scope.
Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an enterprise environment.
Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting, with the ability to investigate complex authentication and access issues.
Experience supporting Intune-managed Windows endpoints, including device compliance, configuration, and application support.
Ability to resolve most issues independently, exercise sound technical judgment, and coordinate effectively across teams when deeper expertise is required.
Strong customer service, documentation, communication, and organisational skills, with the ability to mentor peers and support operational consistency.
Experience in financial services or other regulated environments preferred.

Certificates, Licenses, Registration: none

Apply Now

Refine Your Search

infrastructure engineer jobs in bromsgrove, wor

Service Desk Engineer

3rd Line Engineer - Support

Cloud Infrastructure Engineer

Cloud Engineer

Data Engineer

Senior HPC Infrastructure Engineer (105480-0526)

One Stop - Infrastructure & Network Engineer

NOC Engineer

Helpdesk Engineer

Technical Analyst

Senior IT Infrastructure Engineer

IT Networking Team Leader

Technical Support & Sustainment Engineer