Technical manager Work, Jobs in Bromsgrove, Wor (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
Broiler Farm Manager
Sixty Acre Farm —Bromsgrove
- £85,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Senior Technology Program Manager
Pentabit Labs IT Services & Digital Operations Ltd —Birmingham
- £93,000 - £144,000 a year
- Full-time
- Computer Science
- Organisational skills
- IT
- Referral programme
Quick apply
10d
Product Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Full-time
- Product management
- IT
- In-person
Quick apply
Project Coordinator
Servicom (High Tech) Ltd —Redditch
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
13d
Project Manager (Communications / Technical Projects) - Redditch
Construo —Redditch
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
11d
Technical service manager
JLL —Birmingham
- Microsoft Outlook
- Computer literacy
- Contracts
12d
Technical service manager
JIK-Integral UK Limited —Birmingham
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Contracts
Quick apply
13d
Risk Manager
Halfords —Redditch
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Programmable logic controllers
- Annual leave
- Employee discount
Restore Nature Delivery Manager
National Trust —Bringsty
- £44,499 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
9d
Cisco Technical Success Manager
Softcat —Birmingham
- Hybrid work
- Sales
- Travel
- Organisational skills
- Flexible schedule
13d
Product Manager
Alliance Automotive UK LV Ltd —Birmingham
- Microsoft Excel
- Computer literacy
- Communication skills
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Pentester
iSTORM® —Stratford-upon-Avon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Scripting
- Organisational skills
Quick apply
Technical Delivery Manager
NTT Ltd —Birmingham
- DevOps
- Agile
- IT
Technical Account Manager
PIB Group Services Ltd. —Warwick
- Hybrid work
Quick apply
12d
Localities Operations Manager (Housing Repairs & Maintenance)
Platform Housing —Worcester
- £62,072 a year
- Maintenance
- Travel
- Free parking
- Annual leave
Environments Manager
Sanctuary Group —Worcester
- £45,736 - £58,708 a year
- Full-time
- Salesforce
- Project management
- Leadership
- Annual leave
- Employee discount
Quick apply
12d
Operations Officer, UKPPS
National Crime Agency —Birmingham
- £4,218 a month
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
2d
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
6d

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Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

technical manager jobs in bromsgrove, wor

Customer Service Delivery Manager

Broiler Farm Manager

Senior Technology Program Manager

Product Manager

Project Coordinator

Project Manager (Communications / Technical Projects) - Redditch

Technical service manager

Technical service manager

Risk Manager

Restore Nature Delivery Manager

Cisco Technical Success Manager

Product Manager

Manager of Dedicated Implementations - EMEA

Pentester

Technical Delivery Manager

Technical Account Manager

Localities Operations Manager (Housing Repairs & Maintenance)

Environments Manager

Operations Officer, UKPPS

Service Delivery Manager

I want to receive the latest job alerts for technical manager in bromsgrove, wor

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