senior it manager Work, Jobs in bromsgrove (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
11d
Senior IT Vendor Manager
NFU Mutual —Stratford-upon-Avon
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Mentoring
- Contracts
- IT
- Annual leave
- Employee discount
11d
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
Quick apply
3d
Senior Technology Program Manager
Pentabit Labs IT Services & Digital Operations Ltd —Birmingham
- £93,000 - £144,000 a year
- Full-time
- Computer Science
- Organisational skills
- IT
- Referral programme
Quick apply
8d
Shift Operations Manager
Well Pharmacy —Redditch
- Up to £45,000 a year
- 8 hour shift
- Continuous improvement
- Organisational skills
- Warehouse experience
- Employee discount
IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Project management
- Agile
- IT
Senior Business Analyst
Compass Group —Birmingham
- APIs
- Agile
5d
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Logistics Manager - North
High Speed Two (HS2) —Birmingham
- £55,687.20 - £65,514.00 a year
- Full-time
- Data analysis skills
- IT
- Construction
4d
Head of mobilisation
Sense —Birmingham
- £67,958 a year
- Full-time
- Leadership
- Communication skills
4d
Product Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Full-time
- Product management
- IT
- In-person
Quick apply
Senior Propositions Manager
OSB Group —Wolverhampton
- Up to £65,000 a year
- Full-time
- Product management
- Travel
- Agile
- Annual leave
Head of performance and business intelligence
Sense —Birmingham
- £67,958 a year
- Full-time
- SQL
- Leadership
- Communication skills
4d
Resource Lead
National Grid —Birmingham
- £40,000 - £44,000 a year
- Hybrid work
- Microsoft Excel
- Travel
5d
Senior Contracts Manager
Birmingham City University —Birmingham
- £52,462 - £60,842 a year
- Full-time
- Hybrid work
- Project management
- University
- Contracts
IT Infrastructure and Operations Manager
Tilbury Douglas —Birmingham
- Full-time
- Azure
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Group Head of SHE Performance & Culture
untypical —Solihull
- Public speaking
- Leadership
- Employee assistance programme
2d
EPR Operational Lead
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £57,528 - £64,750 a year
- Full-time
- IT
6d
Senior Platform Manager
High Speed Two (HS2) —Birmingham
- £46,406 - £54,595 a year
- Full-time
- IT
- Leadership
9d

I want to receive the latest job alerts for senior it manager in bromsgrove

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

senior it manager jobs in bromsgrove

Customer Service Delivery Manager

Operations Planning & Delivery Manager

Senior IT Vendor Manager

Helpdesk Team Manager

Senior Technology Program Manager

Shift Operations Manager

IT Project Manager

Senior Business Analyst

Senior Manager, Supply Chain Operations - South

Logistics Manager - North

Head of mobilisation

Product Manager

Senior Propositions Manager

Head of performance and business intelligence

Resource Lead

Senior Contracts Manager

IT Infrastructure and Operations Manager

Group Head of SHE Performance & Culture

EPR Operational Lead

Senior Platform Manager

I want to receive the latest job alerts for senior it manager in bromsgrove

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected