Casual Receptionist – Stanbrook Abbey Hotel
Location: Worcester, Worcestershire, WR2 4UA
Salary: Starting at £13.50 per hour + service charge + excellent colleague benefits
Job Type: Casual contract - hours as required
Come and join our Team...
We are currently seeking an enthusiastic Receptionist at Stanbrook Abbey Hotel, part of Hand Picked Hotels.
Set within the majestic surroundings of a former Benedictine monastery, Stanbrook Abbey Hotel is a one-of-a-kind luxury retreat where history, elegance, and outstanding customer service come together. With 70 individually designed bedrooms, a fine dining restaurant, inspiring event spaces, and beautifully landscaped grounds, we offer guests an unforgettable experience steeped in charm and tranquillity.
We’re proud to be part of a team that delivers outstanding hospitality with warmth, care, and attention to detail. Whether it’s welcoming guests to a romantic weekend away, hosting a dream wedding, or creating exceptional dining moments, we strive to make every experience extraordinary.
We’re looking for passionate, dedicated individuals who take pride in their work and want to be part of something truly special.
As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.
If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Stanbrook Abbey Hotel offers an inspiring place to grow your career.
What will the role involve?
As a receptionist you will have the opportunity to create unforgettable moments, spark joy, and make every guest feel genuinely cared for from the moment they arrive.
In this role, you’re not just welcoming guests, you are crafting personalised experiences that make them feel at home, relaxed, and truly valued.
You’ll thrive in a dynamic environment where no two days are the same. Working closely with our passionate Front Office team, you will be in the centre of the action being connected, informed, and empowered to deliver a consistent and excelling standout service.
This is a casual contract and will require working a variety of shifts including weekends which may vary depending on business. Typical shifts are 7.00am - 3.30pm and 2.00pm - 10.30pm.
Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive hourly rate of £13.50 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
- Uniform and meals on shift provided.
Are you Hand Picked?
- We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
- You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
- Previous experience working in Front office as a Receptionist or similar role in a luxury four or five star hotel.
- Proficient computer skills, able to confidently navigate hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.
Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.
Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.
Apply Today
If you're an experienced Receptionist looking to work in a luxury hotel, take the next step in your career with Stanbrook Abbey Hotel and apply now.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
