Job Role: Communications Executive
Location: Worcester
Hours: 35 hours per week, Monday to Friday
At Innovus we are committed to delivering market leading solutions and professional services and as a Communications Executive (Administrator)”, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector.
We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.
Working on this important investor client contract, as Communications Executive (Administrator) you will be passionate about contributing to our vision by:
- Working in conjunction with the Communications Manager and Associate Director and the wider team to pro-actively manage communications across the portfolio, to ensure that the landlord’s obligations are effectively communicated and requirements are fully met.
- Supporting the wider team to deliver well-constructed lines of communications to include updates, development wide communications, responses to complaints and liaison with the client on draft and final responses utilising the approved style guide.This role reports to the Communications Manager.Main Responsibilities
- Creating communications with a consistent approach
- Co-ordinate incoming and outgoing communications related to building safety
- Manage a dedicated mailbox, communications tracker for inbound communications and communications calendar to monitor the regularity of communications distribution.
- Information gathering from various stakeholders to aid construction of key communications and responses.
- Building and maintaining relationships both internally and externally
- Assisting with notes from meetings that supports information gathering
- Providing proactive and reactive communications including within crisis management situations ensuring aligned messages are issued
- On occasions review potential social media activity at specific developments
- Acting as representative for the Communications Manager with ad-hoc issues as they arise between leaseholders, residents, managing agents, third party suppliers and clients
- Supporting colleagues on communication initiatives
Key stakeholders
- Internal: Key executives and departments
- External: Client, Leaseholders, MPs, government agencies, local authorities, fire services, property developers and property consultantsSkills and Experience
- Exceptional verbal and written communication abilities
- Strong organisational skills and works well under pressure
- Competence in reviewing detailed correspondence
- High level attention to detail
- Crisis communication handling experience
- Ability to adapt messages for different audiences
- Creative and proactive mindset with collaborative team working
- Enjoys the buzz of working in a high-pressure, results-driven environment with the need to meet multiple deadlines and juggle priorities
- Confident, open and articulate communicator both orally and in writing; with exceptional relationship building skills
- Excellent IT skills and up to date with new technology
Working at Innovus:
At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.
We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.
Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.
What We Offer:
At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.
We're committed to creating a supportive, inclusive workplace where everyone can succeed.
Diversity and Inclusion:
At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.
As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Ready to apply:
Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.
Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.
If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.
Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.
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Pay: £25,000.00-£30,000.00 per year
Work Location: In person
