Job Title: Service Design Manager
Job Location: Preston – Hybrid-1 day per week on site. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role
Salary: Circa £60,000 depending on skills and experience
Who we are:
Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us.
Role Description:
Support the successful delivery of projects by implementing new IT service designs aligned to business needs. Facilitate engaging workshops to develop requirements and shape effective, user-focused service designs, while working closely with a wide range of project stakeholders to ensure collaboration and clarity. Take ownership of producing high-quality service design packs, ensuring all documentation is accurate, comprehensive, and supports smooth transition into operation. Contribute to the delivery of reliable, scalable, and efficient IT services.
Core Duties:
- Designing IT Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered
- Creation of Service Design Packs and supporting Service Transition to build and release new services meeting agreed requirements
- Delivering Service Design for multiple projects within a programme in compliance with the organisation’s delivery frameworks and as a co-ordinated, seamless transition
Essential Skills:
- Knowledge of IT Service Management, Service Design and Service Transition Management
- ITIL foundation
- Understanding of Service Design principles and artefacts
- Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to foster good collaboration and build trusted relationships
- Ability to produce high quality documentation using Microsoft Office products, Jira / Confluence
The Service Operations team:
You will be joining an established, professional and dynamic team, which is going through a period of sustained growth with an international Enterprise agenda. The team operate within an existing framework using standard repeatable processes/templates. Autonomy and flexibility is encouraged to foster creativity and innovation.
Why BAE Systems?
Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work – this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family – support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.
A place where everyone can thrive:
We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
Closing Date: 18th June 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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