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Help Desk Support Specialist II

CPM Holdings, Inc. -
Brough

Quick apply

Job details

Full-time

Qualifications

Operating systems
Computer Science
Engineering
Microsoft Office
Bachelor's degree
Computer hardware
Root cause analysis
Active Directory

Full job description

Crown is the world leader in oil seed extraction technology, refining plants, and equipment serving global customers from its locations in the Americas, Europe, and Asia. Our passion to deliver superior quality, superior-value processing systems and technologies made us a preferred partner to the agricultural industry and beyond.

JOB SUMMARY

The Desktop Support Specialist II is responsible for delivering advanced technical support to end users, ensuring reliable system performance, and contributing to enterprise-wide IT initiatives. This role requires strong technical expertise across hardware, software, and networking, along with the ability to operate independently in a global support model.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Advanced Technical Support
Provide Tier II support for complex technical issues. Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems efficiently across global users.
End-User Setup & Support
Configure and deploy user workstations and peripherals (printers, docking stations, monitors, headsets, etc.), ensuring standardization and readiness.
Hardware & Software Management
Maintain and validate hardware functionality. Install, configure, and support enterprise-standard applications in alignment with CPM specifications.
User Account Administration
Image devices and provision user environments. Manage accounts in Active Directory and Office 365 following established CPM processes and controls.
Security & Compliance
Enforce IT security standards and data privacy requirements. Support license tracking and ensure systems remain compliant with corporate policies.
Advanced Troubleshooting
Perform root cause analysis and resolve escalated issues, including hardware replacement, driver conflicts, and system failures.
Documentation & User Enablement
Develop and maintain clear documentation for processes, policies, and user guidance. Provide training and support for new systems and tools.
Project & Global Support Work
Participate in and lead initiatives impacting multiple sites, including acquisitions and site assessments. Coordinate with local leadership while maintaining corporate alignment.

QUALIFICATIONS AND SKILLS

Bachelor’s degree in computer science, computer engineering, or related field preferred
Equivalent experience, including technical training, will be considered in place of formal education

Strong, demonstrated understanding of:

Computer hardware and peripherals
Operating systems and enterprise software
Networking fundamentals

Reliability & Accountability
Consistently delivers on commitments, follows through on tickets and projects, and can be trusted to operate independently in a global environment without constant oversight.
Ownership Mindset
Takes full responsibility for issues from intake through resolution, regardless of geography or business unit.
Responsiveness
Maintains timely communication, prioritization, and follow-up across multiple regions and time zones.

WORKING CONDITIONS

Approximately 95% of time spent in the office environment.
Office environment conditions are normal for an office environment.
Approximately 5% spent at other office business locations.

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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Refine Your Search

support specialist jobs in brough, ery

Help Desk Support Specialist II

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Debt Caseworker

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Referral Coordinator - New Hall Surgery

I want to receive the latest job alerts for support specialist in brough, ery

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