Head of customer service Work, Jobs in Broughton, Nth (with Salaries)

Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Category Assistant - FTC - Up to 5 months
Booker Group —Wellingborough
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Head of Asset Intelligence
Amplius —Milton Keynes
- £81,445.19 a year
- Full-time
- Hybrid work
Lead Officer - Heritage and Place
North Northamptonshire Council —Kettering
- £59,077 - £62,879 a year
- English
- No degree
- Employee assistance programme
HEAD OF SUPPLY CHAIN
RML Group —Wellingborough
- ERP systems
- Leadership
- Communication skills
3d
Proposition Manager - Convenience
Booker Group —Wellingborough
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer Service Advisor - Energy (Leicester)
Octopus Energy Group —Leicester
- From £26,300 a year
- Full-time
Quick apply
2d
Proposition Manager - Forecourts
Booker Group —Wellingborough
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
Senior Digital PR & Social Executive
National Accident Law - Advert Layout —Burton Latimer
- £35,000 - £42,000 a year
- Full-time
- Social media management
- Travel
- Marketing
- Annual leave
- Employee discount
Quick apply
Lead Officer - Environment and Place
North Northamptonshire Council —Kettering
- £59,077 - £62,879 a year
- English
- No degree
- Travel
- Employee assistance programme
Technical Customer Service Business Partner
Solenis —Northampton
- Full-time
- Hotel
7d
People Assistant - Retail & Contact Centre
The White Company —Northampton
- Hybrid work
- Microsoft Powerpoint
- Sales
- Microsoft Office
- Work from home
- Employee discount
11d
Head of Performance Improvement
Nationwide Platforms —Lutterworth
- Communication skills
- Annual leave
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
8d
Service Coordinator
Mitie —Wellingborough
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Client Solutions Specialist
James and James Fulfilment Ltd. —Northampton
- From £30,000 a year
- Full-time
- Sick pay
Quick apply
Visual Merchandising Volunteer (Homestore)
British Heart Foundation —Kettering
- Employee discount
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Assistant Manager In N Out Auto Centres Kettering
In N Out Autocentres Ltd —Kettering
- Up to £35,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Store discount
Quick apply

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Quality Manager

Healthxchange -
Kettering

Apply Now

Job details

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Quality management
Microsoft Office
Analysis skills
Communication skills

Full job description

Quality Manager

Reports to: Head of Quality & Responsible Person (RP)

Location: Kettering with occasional travel to other sites (London, Reading and Manchester)

Package: Competitive salary + annual bonus

About The Role:

The Quality Manager & RP supports the Responsible Person in maintaining compliance with Good Distribution Practice (GDP) guidelines to ensure the Quality, safety and integrity of products throughout the Healthxchange supply chain.

Reporting to the Head of Quality, the Quality Manager & RP will collaborate closely with cross-functional teams to identify areas for improvement and support the implementation of best practices to uphold our commitment to Quality. This role will also include the added responsibility of acting as the Responsible Person (RP).

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

Responsibilities:

Support the implementation & maintenance of Healthxchange’s commitment towards GDP, GMP and GPhC Regulatory standards
Provide daily support towards Healthxchange’s operations licences at all sites; namely WDA(H) & MS licenses
Assist the Head of Quality in implementing and maintaining applicable standards across all Healthxchange operations
Act as the Responsible Person
Oversight and maintenance of the Quality Management System (QMS) including document control, change management, deviation and CAPA management, complaint management and validation activities.
Assist in the development and improvement of procedures, protocols and departmental documentation
Support customer, supplier qualification and re-qualification
Outsourced activities qualification
Partake and support internal and external audits to assess compliance whilst continually removing risk from Healthxchange operations
Perform quality risk assessments
Perform investigation of temperature excursions and impact assessments
Management of the product recall
Provide guidance and support to cross-functional internal teams on QA related topics
Drive continuous improvement initiatives to enhance QA systems, processes & performance
Maintain and support GDP/GMP training to internal colleagues to ensure staff are consistently aligned with applicable industry regulations and expectations
Collaborate with the Head of Quality to manage and report QA KPIs that assess Quality effectiveness across Healthxchange, including trend analysis and identification of improvement opportunities
Collate information and host Quality Management Review meetings
Ensure timely resolution of QA related issues and deviations to minimize risk to customers, patients and Healthxchange supply chain of products
Support the Head of Quality in communications with external agencies and clients in all matters pertaining to QA/Regulatory
Other duties which may be reasonably required from time to time, including delegated duties during the absence of colleagues.

Requirements:

Batchelors degree in related field (Quality Assurance, life sciences etc)
Minimum of 3 years’ experience in a QA role in pharma industry (GDP, GMP, GxP)
Experience in GxP QMS management
Previous RP experience on WDA(H) (preferably with the same licence conditions)
Strong analytical, problem-solving and decision-making skills
Effective communication and interpersonal skills
Excellent attention to detail with strong analytical skills
Ability to work independently and collaboratively across multiple cross-functional departments
Preferred knowledge of Lean Six Sigma principles and methodologies
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Benefits

Company pension, annual performance bonus, 25 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Apply Now

Refine Your Search

head of customer service jobs in broughton, nth

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