Job Title: Head of Product
Salary: Competitive + Car Allowance + Bonus
Location: Hybrid - Based from home & travel to Milton Keynes once a week & Manchester once a month
Working Hours: Monday - Friday, 37.5 hours per week (9:00am – 5:30pm)
Job Status: Permanent
At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars...)
Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.
We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch).
The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.
This role owns the entry point to our ecosystem, how customers find us, engage with us, and convert. Constellation Retail brings together cinch and Marshall Motor Group and we’re redefining how customers discover, choose and buy cars.
Search. Discovery. Personalisation. Journey orchestration. Conversion. If it impacts growth, engagement or funnel performance, it sits here.
The Role
We’re hiring a Head of Product to lead our Acquisition & Engagement tribe — responsible for turning demand into revenue through exceptional, data-led customer experiences.
This is a hands-on leadership role with real commercial accountability. You will own how customers find us, experience us, and convert, and turn that into growth.
What you’ll be working on
Conversion as a Product Discipline
- Own and optimise the end-to-end acquisition and engagement funnel
- Drive measurable improvements in conversion, activation, and revenue
- Treat conversion as a continuous system
The Customer Entry Point
- Redefine how customers search, discover and navigate our platform
- Lead the shift toward intuitive, low-friction, AI-powered experiences (including conversational interfaces)
- Build journeys that feel seamless, intelligent, intuitive and customer led
Data-Led Decision Making
- Establish a culture where every decision is backed by insight
- Define clear success metrics and ensure teams are accountable to them
- Use experimentation, behavioural data and customer insight to drive prioritisation
Strategy Roadmap Impact
- Own the vision and roadmap for Acquisition & Engagement
- Translate strategy into clear, focused delivery plans
- Balance short-term gains vs long-term capability building
Leadership & Execution
- Lead a tribe of 3-4 cross-functional squads (Product, Engineering, Design, Data)
- Set a high bar for ownership, pace and quality
- Develop Product Managers into strong, commercially-minded leaders
Stakeholder Influence & Trade-offs
- Work directly with senior stakeholders across Commercial, Marketing, Operations and Tech
- Make clear, confident prioritisation decisions with the ability to stand behind them
- Simplify complexity and align teams around what matters most
Product × Engineering × Design
- Partner deeply with Engineering with clear requirements and strong technical alignment
- Ensure Design is central to the product build and enhancements backed by research and data
- Operate as one team delivering outcomes
Build for Scale
- Make smart build vs buy decisions
- Ensure we’re creating scalable, reusable capabilities
- Leverage AI and data to unlock personalisation and efficiency at scale
While the initial focus is on Acquisition & Engagement, the scope may change over time as business priorities evolve.
Things we look for in you
- Proven Head of Product / Lead Product experience in high-scale B2C or marketplace environments
- Hands on leader who has led product teams to deliver end-to-end user products and propositions
- Ability to handle a high-degree of complexity
- Proven ability to manage senior stakeholders with competing priorities, creating alignment by clearly linking product decisions and new capabilities to measurable business and P&L outcomes.
- Comfortable with ambiguity, turning it into a cohesive & exciting product strategy driving successful outcomes for our customers.
- Strong track record of driving conversion and growth through product
- Experience owning customer-facing journeys where UX directly impacts revenue
- You understand how product decisions translate into P&L impact
- You prioritise based on value
- You’re comfortable being accountable for real business outcomes
- You’re deeply data-led
- You know how to set up and run experimentation at scale
- You can turn insight into clear action
- Strong grasp of current tech stacks and architectures
- Comfortable in build-first environments, with clear judgement on when to buy
- Able to translate between product intent and engineering execution
You can lead and influence
- You bring clarity to complex environments with the ability to translate, inspire and lead
- You influence senior stakeholders without authority
- You drive accountability by building teams that own their outcomes and can tie results to business metrics and priorities
Why This Role?
- Own one of the most commercially critical areas of the business
- Direct impact on growth, revenue and customer experience
- Work across both a pure digital platform (cinch) and a physical + digital hybrid (Marshall)
- Build modern, AI-enabled customer journeys in an industry ready for disruption
cinch and rewards
cinch’s benefits programme sees that our people are supported both in and out of work. That’s what a faff-free life is all about.
We offer:
• Competitive salaries and bonuses
• A company pension scheme
• Private Healthcare (Bupa)
• An Employee Assistance Programme
• Access to trained mental health first aiders
• Enhanced maternity, paternity, and adoption leave
And so much more!
cinch and you
In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry
Diversity and Inclusion
cinch wants to help all kinds of people in the UK find and buy a car. So it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.
And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.
