Customer solutions specialist Work, Jobs in Bruton, Som (with Salaries)

Patient Transport Liaison Officer (Yeovil Hospital)
EMED Group —Shepton Mallet
- £13.75 an hour
- Full-time
- Hospital
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales & Customer Service Administrator
Charles Endirect Limited —Wincanton
- £13.45 - £14.03 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Free parking
- Sick pay
Quick apply
Customer Success Specialist
Furniturebox UK —Warminster
- £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Work from home
- Employee assistance programme
Quick apply
Document Control/Scanning Team Lead
Xerox —Yeovil
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Audi Sales Specialist
Van Mossel Automotive Group UK Ltd —Yeovil
- £40,000 - £70,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Employee discount
- Gym membership
Quick apply
Customer Solutions Specialist
DeterTech —Yeovil
- £33,000 - £38,000 a year
- Full-time
- Continuous improvement
- Communication skills
2d
Marketing Coordinator
ICL Group —Henstridge
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Free parking
- Work from home
Quick apply
11d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- Windows
- Computer skills
- Communication skills
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Project Coordinator
Ecosurety —Bristol
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Annual leave
- Life insurance
Quick apply
10d
Regional Learning, Skills & Capability Partner
Abri —Yeovil
- Full-time
- Training & development
- Leadership
11d
Talent Acquisition Business Partner (Wealth Management)
Titan Wealth Holdings —Bristol
- £5 - £10 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Records Administrator
Osborne Clarke —Bristol
- Monday to Friday
- Microsoft Word
- Analysis skills
- Continuous improvement
Customer Service Adviser
Wessex Water —Bath
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
Service Administrator
Harmony Fire —Yeovil
- Full-time
- Organisational skills
- Communication skills
Quick apply
Customer Case Handler
Wessex Water —Trowbridge
- Communication skills
- Time management
Deployment Specialist
ICE - Industrial Cleaning Equipment —Warminster
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
Quick apply
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Organisational skills
- In-person
Quick apply
Homelessness Assistant
Bristol City Council —Bristol
- £29,064 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Flexitime
Gallery Registrar & Sales Coordinator
Lougher Contemporary —Bristol
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Writing skills
- Health & wellbeing programme
- Flexitime
Quick apply

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Patient Transport Liaison Officer (Yeovil Hospital)

EMED Group -
Shepton Mallet

Quick apply

Job details

Full-time
£13.75 an hour

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Referral programme

Qualifications

Integration of care pathways
Driving Licence
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Transport scheduling
Communication skills
Hospital experience

Full job description

We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Yeovil Hospital.

Supporting Operational and the Call Centre Operations Team; the Patient Transport Liaison officer will provide on site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the second point of escalation within the hospital for all patient transport related issues. This includes Co-ordination with Track and Triage, Occupational Therapists and Care teams to ensure the smooth planning and successful delivery of complex discharges and communicating with patients within the hospital setting to keep them updated with any details related to their Patient Transport Service Bookings.

This is a full time, permanent position working 42.5 hours per week (Monday to Friday - 10.00-19.00).

Hourly Rate: £13.75 per hour

Main Purpose of the Role

Maximising patient movement in and out of healthcare - utilising the full capacity of the resources
Work alongside Trusts, control staff, road staff and site teams to deliver effective communication
Patient care is crucial and should be made a priority
To provide solutions and support with a professional approach to difficult situations
Answering all enquiries escalation of patient transport service bookings.
Attend trust bed meetings in order to feedback pertinent information regarding imminent Patient Transport demands for the coming day.
To act as second point of escalation after CCO for all service users in order to provide clear and concise updates regarding any issue being escalated. This applies to all service users.

Duties and Responsibilities include

Work with EMED Controllers to deliver the requirements of the day to successfully transfer patients with the allocated resources and deploy crews accordingly to patients mobilities in a timely manner.
Communication between the trust and site teams - to determine if patients are ready to travel, can travel together etc. ensuring safe working practices relating to user care.
To liaise with control and monitor Cleric Booking System throughout the day to ensure smooth delivery of service for all users and reduce delays.
Liaise with control regarding any new and pertinent information that comes available in relation to patients and patient transport bookings including to amend notes on Cleric Booking System to ensure all information held is up to date.
Assist with assessments of properties as and when required - uploading information to systems for future information, liaise with site teams.
Act as representative of EMED to liaise with patients at hospital who are experiencing issues or delays on the day of travel to ensure that regular updates are given where required.
Support improvement of the service within the hospital setting by providing regular feedback of any obstacles to achieving appropriate service delivery.
To Act as escalation for controllers in the event that they are unable to communicate ETAs/Delays/Queries to any department within the hospital.
Assist Crews at Hospital Site as and when required to ensure safe and timely service delivery.
To support the control team in establishing order of priority as and when required by liaising with Site Teams at the hospital.
To complete 3rd manning journeys, completing patient feedback and vehicle/staff/site audits.
Be a key figure in relaying information from within the hospital in the event of serious incidents.
Supporting with patient journeys when required

To be considered as a PTLO, you will need to have:

Commitment to patient care.
Experience of working in a healthcare / hospital setting.
Thorough working knowledge of Non-Emergency Patient Transport services.
The ability to plan and prioritise own workload.
Excellent communication skills – verbal and written – with the ability to explain decisions made.
Ability to make decisions based on impact assessment.
The ability to build effective relationships using influencing skills with key stakeholders
A full, manual UK driving licence with less than 6 penalty points

What benefits can you expect?

Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
24/7 online/telephone GP Consultation and access to prescriptions.
2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
Access to mental health consultations.
Access to physiotherapy consultations.
Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
Financial guidance re retirement planning, tax savings and state benefits.
Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
Refer a Friend recruitment incentive scheme with financial rewards.
The EMED foundation, to provide support to colleagues and our local communities.
Paid holiday entitlement.
Pension Scheme.
Blue Light Card.
Uniform provided.
EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
Flu vaccination (through an internal campaign in Autumn/Winter).

Our Values

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn, and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do; we take responsibility, and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.

Quick apply

Refine Your Search

customer solutions specialist jobs in bruton, som

Patient Transport Liaison Officer (Yeovil Hospital)

Sales & Customer Service Administrator

Customer Success Specialist

Document Control/Scanning Team Lead

Audi Sales Specialist

Customer Solutions Specialist

Marketing Coordinator

Support Analyst

Manager of Dedicated Implementations - EMEA

Project Coordinator

Regional Learning, Skills & Capability Partner

Talent Acquisition Business Partner (Wealth Management)

Records Administrator

Customer Service Adviser

Service Administrator

Customer Case Handler

Deployment Specialist

Customer Retention & Upsell Specialist

Homelessness Assistant

Gallery Registrar & Sales Coordinator

I want to receive the latest job alerts for customer solutions specialist in bruton, som

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