Customer experience training and quality manager Work, Jobs in Buckhorn Weston (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
20h
Marketing and Communications Manager
JPL Telecom —Sturminster Newton
- £28,000 - £32,000 a year
- Full-time
- Marketing
- CAD
- Bachelor's degree
- Free parking
Quick apply
12d
Sales Correspondent
Valmiera Glass UK Ltd —Sherborne
- £29,400 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Sick pay
Quick apply
3h
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
WMF Default Process Coordinator
Serco Group —Yeovil
- Full-time
- Military
- Employee assistance programme
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
20h
Sales Insight Support
Mars —Castle Cary
- £32,900 - £34,900 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
- Free parking
- Annual leave
6d
Crematorium Manager
WesterleighGroup —Trowbridge
- £42,000 - £52,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
14d
Warehouse Administration Clerk
AJ & RG Barber Ltd —Shepton Mallet
- £13.01 an hour
- Full-time
- Microsoft Office
- Warehouse experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6h
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
20h
Quality Assurance Manager
Thales —Templecombe
- Full-time
- Hybrid work
- Project management
- Annual leave
- Employee discount
Fresh Food Manager - Wincanton
Morrisons —Wincanton
- Hospitality
- Team management
- Employee discount
Quick apply
Joinery Office Manager
Hawker Joinery —Frome
- Full-time
- CAD
- English
- Microsoft Office
- Free parking
- Sick pay
Quick apply
4d
Lead Building Safety Manager
Magna Housing —Dorchester
- £62,100 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Sick pay
10d
B2B Operations Support Representative
Screwfix —Yeovil
- Full-time
- Hybrid work
- Microsoft Excel
- Employee discount
- Flexible schedule
Junior Contracts Manager
Jones Building Group —Yeovil
- Full-time
- English
- Bachelor's degree
- Driving
Quick apply
4d
Service Designer
Magna Housing —Dorchester
- £48,719 a year
- Full-time
- No degree
- Travel
- IT
Site Manager
Sureserve —Yeovil
- Up to £42,500 a year
- IT
- Construction
Quick apply
Bid & Proposal Manager
Callen-Lenz —Salisbury
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
3d
Waterway Operative
Canal & River Trust —Stourton
- £26,315 a year
- Weekend availability
- Customer service
- IT
- Communication skills
4h

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customer experience training and quality manager jobs near buckhorn weston

Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time
20 hours ago

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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Refine Your Search

customer experience training and quality manager jobs in buckhorn weston

Customer Experience Training and Quality Manager

Marketing and Communications Manager

Sales Correspondent

Customer Experience Manager

WMF Default Process Coordinator

Customer Service & Experience Team Leader

Sales Insight Support

Crematorium Manager

Warehouse Administration Clerk

Customer Experience Manager (Contact Centre Manager)

Quality Assurance Manager

Fresh Food Manager - Wincanton

Joinery Office Manager

Lead Building Safety Manager

B2B Operations Support Representative

Junior Contracts Manager

Service Designer

Site Manager

Bid & Proposal Manager

Waterway Operative

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