Head of customer experience Work, Jobs in Buckhurst Hill, Ess (with Salaries)

Customer Service Executive - Full Time
Syte Link —Loughton
- £28,000 - £32,000 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Sick pay
Quick apply
7h
Head of Customer Experience
Curriculum Solutions —London
- £150 - £180 a day
- Part-time
- Remote
- CRM software
- Management
- English
- Work from home
Quick apply
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
1d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Designate General Manager
TeamSport —Edmonton
- Weekend availability
- Bar
- Management
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Global Head of Client Experience
Citi —London
- Full-time
- Marketing
- Customer service
- Master's degree
5d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
4d
Café Manager
La Bakerie —London
- From £31,500 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Management
- Employee discount
Quick apply
5d
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
14d
Head of Transport
DDC Foods Ltd —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Management
- Analysis skills
- In-person
Quick apply
4d
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Leadership
Head of Client Experience
Jobs In. Fitness —London
- Full-time
- Hospitality
- Analysis skills
- Leadership
Quick apply
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Accounts Analyst
AutoProtect Group —Harlow
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Store discount
Quick apply
Account Executive
Commusoft —London
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
AI Solutions and Implementation Lead
Journey Digital —London
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Project management
- Flexitime
- Work from home
Quick apply
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Resident Engagement Manager
Pinnacle Group —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Head of Channel UKI
Verkada —London
- Management
- Up to 50% travel
- Analysis skills
- Annual leave

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head of customer experience jobs near buckhurst hill, ess

Customer Service Executive - Full Time

Syte Link
Loughton

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
7 hours ago

Benefits

Free parking
Company pension
Company events
Sick pay
On-site parking

Qualifications

Customer service
GCSE
English
Data entry
Phone etiquette
Communication skills

Full job description

This role is perfect for anyone looking to develop their customer service career, with a company that is growing fast and is looking to build something great in its marketplace.

Our mission is to simplify the supply of construction site services through great people & industry-leading technology.

Syte Link is an eight-figure turnover, forward-thinking business that offers the construction sector a range of Waste Management, Material Supply, Equipment Hire, Fuel services, and more.

We provide a centralised hub that offers our construction customers the most comprehensive services, tools and materials for their construction sites. We keep building projects moving!

This role will report to the Head of Operations and will develop close working relationships with the Finance, Service Delivery and Sales teams.

THE ROLE

The Service Delivery Rep plays a pivotal role in supporting the success of the Business Development team by ensuring the seamless execution of daily operations and delivering outstanding customer service.

Acting as the first point of contact for account-related queries, this role enables Business Development Managers to focus on sales-focused activities. Responsibilities of the Service Delivery Rep include creating orders, processing payments, and dealing with day-to-day queries surrounding our customers' sites.

This highly collaborative position works closely with clients, finance, and supply chain partners to drive a best-in-class customer experience.

Act as the first point of contact for client queries and account-related requests, ensuring timely, accurate resolutions and shielding Business Development Managers from day-to-day operational tasks.
Support Business Development in maintaining client satisfaction, retention, and growth by handling tasks such as order creation, simple pricing decisions (where clear agreed-upon rules have been given by BDM), and routine client communications.
Use all available communication channels (calls, emails, etc.) to efficiently complete tasks associated with our growing customers, and standard daily operations, which could include ETA’s, Collections, and Live Issues etc.
Collaborate closely with the service delivery team, finance, and supply chain partners to ensure consistent, high-quality execution of services across all managed accounts.
Manage sensitive customer lists to ensure that delivery checks are completed, improving successful delivery rates for our VIP customers.
Ensure that absence & lateness levels are kept in line with the company guidelines, following all policies in place.
Manage your time effectively through the use of our system, tracking your availability, meetings, and scheduled breaks correctly.
Promote and motivate others to live by the company values by driving a positive mentality on a day-to-day basis.

THE REQUIREMENTS

Ability to understand that growth businesses are unpredictable environments and are comfortable with a degree of change.
You will have experience within a successful customer service or customer success team, preferably within the construction equipment/materials industry.
Highly capable of managing different workloads, organising daily structures and comfortably working through multiple tasks.
Comfortable with being a strong communicator, unafraid to have difficult conversations and can articulate with excellent written and verbal skills.
Tech-savvy and comfortable working with our CRM solution and software tools.
Team player who fits right into our culture and lives by our company values.
Demonstrable skills in de-escalation, organisation and a positive mindset.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in buckhurst hill, ess

Customer Service Executive - Full Time

Head of Customer Experience

Head of Customer Operations

Head Of Customer Experience

Designate General Manager

Talent Development Partner

Global Head of Client Experience

Head of Customer Value

Café Manager

Head of Learning & Development

Head of Transport

D2C Head of Customer Experience

Head of Client Experience

Head of Client Services

Accounts Analyst

Account Executive

AI Solutions and Implementation Lead

Commercial Director

Resident Engagement Manager

Head of Channel UKI

I want to receive the latest job alerts for head of customer experience in buckhurst hill, ess

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