Customer support representative Work, Jobs in Buckshaw Village, Lan (with Salaries)

Customer Support Representative
Skiddle —Preston
- £26,227.50 a year
- Full-time
- Hybrid work
- Free parking
- Sick pay
Quick apply
Customer Service Representatives – Chorley, Lancashire
Health and Fitness Education —Chorley
- From £23,795 a year
- Part-time
- Communication skills
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Customer Service Representative
carloans 365 —Sale
- £27,500 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
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7h
Customer Service Representative
William Hill —Skelmersdale
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
13d
Customer Service Representative
MSite —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Customer Service Representative
The Granite Group —Formby
- £25,877 - £27,515 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Customer Service Representative
OpsArmy —Bolton
- Customer service
- English
- Computer skills
Quick apply
11d
Visa Documentation Agent
TLScontact UK —Manchester
- £26,436 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
11d
Customer Support Executive
PC Group —Blackburn
- Temporary
- Hybrid work
- APIs
- Communication skills
Quick apply
Customer Service Representative - Part Time
The Granite Group —Formby
- £26,938 - £28,609 a year
- Part-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Sales - Sales Advisor - UK
New Look —Preston
- Part-time
- Microsoft Word
1d
Customer Service Representative
Contechs —Manchester
- £13.54 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Customer Service Representatives (Liverpool) - 10th August Start
Capita —Liverpool
- £25,155 a year
- Full-time
- Customer service
- Employee discount
4d
Rider Support Representative - Payments
Deliveroo —Manchester
- Weekend availability
- English
- Case management
- Communication skills
- Flexible schedule
Customer Service Advisor (part time)
Olleco —Liverpool
- £10,999.08 a year
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
12d
Sales Development Representative - Renewals & Retention
BES Group —Preston
- Up to £30,000 a year
- Full-time
- CRM software
- Presentation skills
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Customer Service Representative - Full Time Evenings, Monday-Sunday: 15:00-23:00 (37.5 Hours)
QVC —Liverpool
- £13.81 an hour
- Full-time
- Customer service
- Computer skills
- Free parking
- Annual leave
2d
Customer Service Representative - Full Time Days, Monday-Sunday: 07:00-18:00 (37.5 Hours)
QVC —Liverpool
- £13.81 an hour
- Full-time
- Customer service
- Computer skills
- Free parking
- Annual leave
2d
Finance Customer Service Representative
The Granite Group —Liverpool
- £26,938 - £28,609 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
4d
Customer Service Representative
iFLY Indoor Skydiving —Manchester
- Sales
- Customer service
- Computer literacy
- Employee discount

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Customer Support Representative

Skiddle -
Preston

Quick apply

Job details

Full-time
£26,227.50 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Tech scheme
Car scheme
Sick pay

Full job description

Company Background:

Skiddle was born in 2001 as a what's on guide and began selling tickets in 2006 and is now one of the UK's most loved ticketing services selling tickets for tens of thousands of events throughout the UK, from independent club nights through to 60,000 capacity festivals. Skiddle currently sells tickets for the likes of The Warehouse Project, Creamfields, Digbeth Dining Club and Live Nation, and hundreds of independent venues and promoters across the country.

On your side since 2001, because we believe true fans deserve a fairer and smarter way to discover events they love

Role Summary:

We love what we do here at Skiddle, and we want you to love what you do too! As a Customer Support Representative, youll become an integral part of making the UKs event industry the world-leading enterprise that it is today. Your main responsibility will be to provide vital customer service to our many loyal customers, from existing ticket holders to potential new customers whilst also liaising with event organisers to resolve their queries and ensure their events run smoothly.

Our exceptionally high level of customer service is something were extremely proud of here at Skiddle and constantly committed to retaining. Were thrilled to be rated as one of the best in the industry by our customers, via trustpilot.co.uk and reviews.co.uk, and always aim to deliver first-class customer support to customers and event planners alike.

Our Customer Support team handles a broad range of ticketing-based queries on a day-to-day basis, received via phone and email, and via support and social media channels. Through delivering first-class customer support, youll directly impact the departments performance, assisting in achieving the companys goals.

In addition to aiding event-goers and the teams behind some of the nations biggest and best events, you will also be required to communicate directly with fellow departments within Skiddle, such as Account Support, Account Management and Business Development, to further ensure all queries are dealt with correctly.

Key Responsibilities:

Handle incoming general ticketing queries from existing and potential customers, received via multiple channels including calls, email, support and social media.
Manage inbound customer queries via our in-house support platform (Intercom)
Responsible for managing multiple customer queries against tight deadlines
Accountable for the resolution of all queries at the first point of contact
Regular outbound call activity and building a rapport with customers and event organisers alike
Working as part of a team to ensure that all customers receive the best possible experience
Responsible for maintaining a high level of professionalism with customers and event organisers ensuring you establish a positive rapport with each interaction
General administration duties including images and listing moderation
Maintain our public-facing information to ensure customers can obtain relevant information
Reviewing internal processes and managing workflow to ensure consistency amongst the team, taking the opportunity to suggest improvements and support the overall team goals and business strategy.
Stay up to date on product knowledge and be informed of any changes in company policies
Manage refund protection-based claims raised via our insurance partner to ensure that the process is upheld.
Achieve and aspire to personal and team KPIs

Person Specification:

Were looking for a talented, ambitious and enthusiastic individual to bring their expertise and offer unique and effective solutions to those in need, ensuring Skiddle remains a leader in providing an impeccable experience to event attendees and organisers.

The successful candidate for this role will have an unquenchable thirst for knowledge and show a willingness to challenge themselves and learn new skills. A genuine interest in events and the events industry is essential in order to understand queries and offer efficient resolutions to our customers at the first point of contact.

If you consider yourself someone who thrives in a dynamic and fast-paced environment, this could be the perfect opportunity to launch your career in one of the most exciting industries in the world.

Previous experience working within a customer-focused role is essential. It's vital that the right candidate has a confident telephone manner, and a general understanding of the internet, social media and email use. We are seeking an extremely organised individual who possesses a high level of communication both internally and externally with a desire to help all customers and promoters with understanding and compassion no matter how challenging the request.

What can Skiddle offer:

In return for your commitment, you can look forward to excellent working conditions in a progressive and growing company that acknowledges and rewards its staff for their efforts. Youll enjoy various team outings throughout the year, with Christmas parties and regular team-building days, and be given the opportunity to attend fantastic events and get involved with charitable fundraising activities.

Our company culture is informal, friendly and lively, with a team built-up of like-minded individuals who all share a passion for music.

We can offer:

Friendly working environment / Casual dress
Health insurance provided by Vitality following 12 months service
25 days holiday rising to 30 days with length of service, plus bank holidays
Performance-based compensation
Cycle to work scheme following 12 months service
Tech scheme following 12 months service
Electric Car Scheme following 12 months service
Company pension
Sick pay
Future career progression
Free parking

Hours and place of work:

5 days each week including working every Saturday with a day off each week = 37.5 hours

Place of work: Longridge, Preston with an opportunity of part remote working following a successful probation period

Please note: The head office is easily accessible from the M6 however rurally based; therefore, own transportation is highly recommended.

Important Information: The successful applicant must agreed to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be confirmed to the successful applicant subject to a satisfactory Disclosure report.

PLEASE NOTE: ALL APPLICATIONS MUST INCLUDE A COVER LETTER AND A COMPLETED APPLICATION FORM

Quick apply

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