Contact centre Work, Jobs in Bulwell, Ntt (with Salaries)

Customer Service Associate
Hillarys —Carlton
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
11d
Probation Services Officer - Nottingham City
HM Prison & Probation Service —Nottingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
18h
Customer Services Coordinator
Mi Hub Ltd —Derby
- £25,065.82 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
4d
Customer Service Specialist
Specsavers —Nottingham
- £26,300 a year
- Part-time
- Microsoft Office
- Phone etiquette
- Communication skills
7d
Customer Service Coordinator (Sales Administrator)
DS Smith —Belper
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
Contact Centre Advisor
Bassetlaw District Council —Worksop
- £21,459.20 - £22,878.40 a year
- Part-time
- Customer service
- Communication skills
- Flexitime
4d
IT Service Desk Analyst
TheNottingham —Nottingham
- £26,000 - £31,000 a year
- Microsoft Office
- Communication skills
11d
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Executive Assistant (Fixed term, Part-time)
University of Nottingham —Nottingham
- £29,740 - £36,446 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Customer Service Specialist (UK)
Specsavers —Nottingham
- Up to £26,300 a year
- Full-time
- Hybrid work
- Communication skills
7d
Cleaner - UP East (Part-time)
University of Nottingham —Nottingham
- £13.45 - £13.99 an hour
- Part-time
- Customer service
- University
- Employee assistance programme
- Employee discount
14d
Learning Facilitator (Part-time, Permanent)
Nottingham College —Nottingham
- £25,256 - £26,348 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
21h
Field Interviewer - Nottingham
the National Centre for Social Research —Nottingham
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Experienced Contact Centre Agent
Allscreens Nationwide —Leicester
- From £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
5d
Customer Care Case Handler
The CDA Group Ltd —Nottingham
- £24,785.69 a year
- Full-time
- Hybrid work
- Customer service
- English
- Data entry
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Logistics Administrator
Hovis Bakery —Nottingham
- Monday to Friday
- Microsoft Office
- Administrative experience
- Analysis skills
- Free parking
- Annual leave
Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Castle Donington
- £14.29 an hour
- Overtime
- Hybrid work
- Customer service
- Computer literacy
- Administrative experience
Learning Facilitator (Fixed Term, Term Time Only)
Nottingham College —Nottingham
- £25,256 - £26,348 a year
- Temporary
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
21h
Bank Support Worker
Community Integrated Care —Nottingham
- £13.12 an hour
- Part-time
- No experience needed
- IT
- Annual leave
Quick apply
7d
Customer Experience Receptionist (Part Time)
Vaillant Group U.K. Ltd —Belper
- Part-time
- Microsoft Outlook
- Salesforce
- Organisational skills
3d

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contact centre jobs near bulwell, ntt

Customer Service Associate

Hillarys -
Carlton

Quick apply

Job details

Full-time
11 days ago

Benefits

Free parking
Employee discount

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
SAP
GCSE
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

We are looking for enthusiastic and customer-focused individuals to join our dynamic Contact Centre team as Business Generation Associates. In this fast-paced role, you will be the first point of contact for both new and existing customers, handling a variety of queries and appointment requests through multiple communication channels. You will play a key role in scheduling appointments, providing excellent service, and supporting our advisors by ensuring their schedules are efficiently coordinated.

Key Responsibilities:

Act as the first point of contact for new and existing customers via telephone, email, and online requests.
Handle both inbound and outbound calls in a professional, timely, and efficient manner.
Coordinate and schedule appointments between customers and field advisors, ensuring accuracy and availability alignment.
Respond to cancellations and rescheduling requests, ensuring excellent service continuity.
Use effective questioning to understand customer requirements and match them with appropriate services.
Ensure all interactions comply with company quality standards and General Data Protection Regulations (GDPR).
Maintain accurate records of customer interactions and appointments using internal systems.
Meet individual and team-based Key Performance Indicators (KPIs).
Support customer engagement by promoting services, products, and current promotions where appropriate.
Follow company procedures for handling escalated issues, complaints, cancellations, and rebooking.
Outbound call customers as required to confirm or reschedule appointments.
Collaborate with internal teams to ensure seamless customer service delivery.
Attend regular training and development sessions to enhance knowledge and performance.

What we are looking for:

Excellent telephone manner with strong communication skills.
Minimum of GCSE (or equivalent) level education.
Ability to work independently with minimal supervision.
Strong time management and organisational skills; able to prioritise workload and meet deadlines.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Previous experience in a customer service or contact centre environment (desirable but not essential).
Experience with SAP or CRM systems (desirable but not essential).
Willingness to attend training sessions and actively participate in ongoing development.
Ability to respond positively to performance feedback and appraisals.

What We Offer:

Permanent, full-time role in a supportive and engaging team environment.
Flexible working shifts between 9am and 7pm, across weekdays and weekends.
Comprehensive training and development opportunities.
Opportunity to work in a fast-paced, customer-focused setting with clear progression path

You can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount.

We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate

Everyone who applies will receive a response.

Quick apply

Refine Your Search

contact centre jobs in bulwell, ntt

Customer Service Associate

Probation Services Officer - Nottingham City

Customer Services Coordinator

Customer Service Specialist

Customer Service Coordinator (Sales Administrator)

Contact Centre Advisor

IT Service Desk Analyst

Referrals Coordinator

Executive Assistant (Fixed term, Part-time)

Customer Service Specialist (UK)

Cleaner - UP East (Part-time)

Learning Facilitator (Part-time, Permanent)

Field Interviewer - Nottingham

Experienced Contact Centre Agent

Customer Care Case Handler

Logistics Administrator

Customer Service & Operations Analyst

Learning Facilitator (Fixed Term, Term Time Only)

Bank Support Worker

Customer Experience Receptionist (Part Time)

I want to receive the latest job alerts for contact centre in bulwell, ntt

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