Performance analyst Work, Jobs in Bulwell, Ntt (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
Commercial Performance Analyst
ivolve Care and Support —Chesterfield
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Referral programme
4d
Data Analyst
Derbyshire County Council —Matlock
- £32,347 - £34,317 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Presentation skills
- Annual leave
- Flexitime
4d
Lead Debt Recovery Performance Analyst
Equifax —Nottingham
- Full-time
- Management
- SQL
- Bachelor's degree
- Sick pay
10d
IT Systems Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- IT
- Communication skills
- Employee discount
- Referral programme
Women’s Pro Game Academy Performance Analyst Undergraduate Placement Student
Nottingham Forest Football Club —Nottingham
- Full-time
- Microsoft Excel
- Organisational skills
Data Analyst
Flint Bishop —Derby
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Free parking
- Employee discount
Quick apply
Graduate Planning & Data Analyst
AMETEK, Inc. —Leicester
- Microsoft Excel
- Engineering
- Master's degree
Data Analyst - Sustainability
SC Johnson Professional —Denby
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Free parking
- Annual leave
7d
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Tech Operations Analyst
TheNottingham —Nottingham
- £30,000 - £36,000 a year
- Hybrid work
- Azure
- Scripting
- IT
Product Analyst
Miniclip —Derby
- SQL
- Analysis skills
- IT
Business Analyst – NetSuite (Mid-Level)
Select Engineering —Nottingham
- £50,000 - £60,000 a year
- Call to connect
- ERP systems
- AWS
- Project management
14d
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Analyst
FERRERO —Alfreton
- Customer service
- Communication skills
Commercial Analyst
E.ON UK Network Assets Limited —Derby
- £46,636 - £58,937 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Annual leave
13d
Forecast Analyst - Supply Chain Graduate
Noble Foods Limited —Lincoln
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
Business Analyst
LSEG (London Stock Exchange Group) —Nottingham
- Full-time
- AWS
- APIs
- Agile
Senior Business Analyst
Greencore Group —Worksop
- Full-time
- IT
- Employee discount
- Life insurance
12d
Commercial Analyst
Capital One UK —Nottingham
- Full-time
- Hybrid work
- SQL
- Maths
- Marketing

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First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

performance analyst jobs in bulwell, ntt

First Line Analyst 3

Commercial Performance Analyst

Data Analyst

Lead Debt Recovery Performance Analyst

IT Systems Analyst

Women’s Pro Game Academy Performance Analyst Undergraduate Placement Student

Data Analyst

Graduate Planning & Data Analyst

Data Analyst - Sustainability

Senior Complaints Insight Specialist

Tech Operations Analyst

Product Analyst

Business Analyst – NetSuite (Mid-Level)

Senior Pricing & Costing Analyst

Customer Service Analyst

Commercial Analyst

Forecast Analyst - Supply Chain Graduate

Business Analyst

Senior Business Analyst

Commercial Analyst

I want to receive the latest job alerts for performance analyst in bulwell, ntt

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