Housing officer Work, Jobs in Bures Saint Mary, Ess (with Salaries)

Neighbourhood Housing Officer
Havebury Homes —Bury St. Edmunds
- £37,190 a year
- Full-time
- Hybrid work
- Customer service
- Negotiation
- Annual leave
Quick apply
2d
Homechoice Officer
Colchester City Council —Colchester
- £29,319 - £30,616 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Housing Manager
Bromford Flagship Livewest —Bury St. Edmunds
- £47,917.60 a year
- Continuous improvement
- Leadership
- Annual leave
- Sick pay
Service Development and Contracts Manager
Suffolk County Council —Ipswich
- £46,185 a year
- Full-time
- Annual leave
9d
Finance Officer
Babergh and Mid Suffolk District Councils —Ipswich
- £31,537 - £36,363 a year
- Part-time
- Hybrid work
- Microsoft Office
- Communication skills
- Employee assistance programme
Environmental Health Officer
Ipswich Borough Council —Ipswich
- £39,152 - £45,091 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
4d
Business Support Project Officer (Safe Suffolk Renters)
East Suffolk Council —Woodbridge
- £31,537 - £34,434 a year
- Full-time
- Hybrid work
- IT
- Employee discount
2d
Care Leavers Officer
Anglia Care Trust —Martlesham
- From £24,810 a year
- Part-time
- In-person
Quick apply
4d
Support Worker for Homeless Services
CHESS Homeless —Chelmsford
- £26,500 - £27,474 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
6d
Resident Liaison Officer
Colorminium —London
Team Leader - Operations
Care Stream —Walton-on-the-Naze
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Senior Planning Policy Officer (Monitoring and S106)
Braintree District Council —Braintree
- £48,165 - £52,518 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
11d
Oil and Gas Engineer - OFTEC Qualified
Sureserve —Chelmsford
- £40,000 - £45,000 a year
- Customer service
- Driving
- Annual leave
- Employee assistance programme
Quick apply

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3d

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Neighbourhood Housing Officer

Havebury Homes
Bury St. Edmunds

Quick apply

Job details

Full-time
£37,190 a year
2 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Car scheme

Qualifications

Driving Licence
Customer service
Negotiation

Full job description

We are looking for an experienced Neighbourhood Housing Officer to join our fantastic Neighbourhood Team! Be the driving force behind great neighbourhoods - supporting residents, resolving issues, and delivering an exceptional customer experience!

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Requirements

Outline of key responsibilities...

In this role, you'll be a key player in managing and addressing tenancy and estate management challenges, collaborating with a dedicated team. You'll oversee a caseload within a specific geographic area, taking responsibility for each case until a solution is fully reached
As the first point of contact for the Neighbourhood and Estate team, you'll handle inquiries via phone, email, and in person. You'll connect with other teams when needed to ensure that customer queries are addressed quickly and in line with our service standards and KPIs
Your proactive nature will help you investigate any potential breaches of tenancy conditions, ensuring appropriate actions are taken to resolve issues. This includes serving Notices of Seeking Possession, gathering evidence, recommending injunctions or legal actions, and attending court hearings
You’ll also handle all tenancy and neighbourhood processes, including administration, while adhering to statutory timelines, policies, and procedures for mutual exchanges, successions, management transfers, settling-in visits, welfare visits, tenancy changes, notices, and more
By taking a swift and victim-centred approach to reports of anti-social behaviour, you'll work to understand the issues affecting our communities and their root causes. Your proactive efforts will help resolve and prevent anti-social behaviour (ASB) in collaboration with the Tenancy Enforcement Team Leader, providing guidance and determining when escalation is necessary

We are looking for someone who has...

Experience in providing excellent customer service, whether it's through phone calls, face-to-face interactions, or emails, ideally in a housing setting
An understanding of the current laws related to housing, especially landlord and tenant regulations within the realm of social housing
Self-motivated, capable of working independently while effectively planning their workload and achieving performance goals
Strong negotiation skills are essential, as you'll be handling challenging situations and working towards positive outcomes for our customers
Additionally, a valid driving license is required, as you'll need to travel between sites and conduct visits when needed

Benefits

In return, we are offering...

An annual salary of £37,190.23 plus a car allowance of £1,545 per annum
We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
Flexible working around a 37 hour week
Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
Pension – between 7% - 12% dependant on individual contribution
Life assurance - a payment of X3 your salary.
Annual Flu Jab - provided each winter to all employees.
Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
Competitive medical cashback plan

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Quick apply

Refine Your Search

housing officer jobs in bures saint mary, ess

Neighbourhood Housing Officer

Homechoice Officer

Housing Manager

Service Development and Contracts Manager

Finance Officer

Environmental Health Officer

Business Support Project Officer (Safe Suffolk Renters)

Care Leavers Officer

Support Worker for Homeless Services

Resident Liaison Officer

Team Leader - Operations

Senior Planning Policy Officer (Monitoring and S106)

Oil and Gas Engineer - OFTEC Qualified

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