Senior technical Work, Jobs in Bures Saint Mary, Ess (with Salaries)

ICT Senior Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £37,704 a year
- Hybrid work
- Computer networking
- IT
- Communication skills
8d
Senior Planner
enable-infrastructure —Ipswich
- £60,000 - £85,000 a year
- Full-time
- Engineering
- Construction experience
- In-person
Quick apply
Senior Solution Architect - Digital
Transport for London —Pier
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Microsoft Office
- Annual leave
- Employee discount
3d
Senior Technical Analyst
Braintree District Council —Braintree
- £41,145 - £45,498 a year
- Full-time
- Hybrid work
- Mentoring
- Employee discount
2d
Senior Systems Administrator
BUUK Infrastructure —Bury St. Edmunds
- Hybrid work
- Azure
- No degree
- Computer networking
Professional Services Manager
M Group —Ipswich
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee assistance programme
Senior Highways Design Engineer
M Group —Ipswich
- AutoCAD
- Management
- Contracts
- Annual leave
- Employee assistance programme
Transformation Manager - Payments & Revenue
Transport for London —Pier
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
- Employee discount
3d
Operations Manager (Technical)
CBRE —Ipswich
- Full-time
- Leadership
- Communication skills
- Employee discount
Client Manager (Technical)
RDA —Chelmsford
- £40,000 - £70,000 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Free parking
- Relocation assistance
Quick apply
9d
Senior Data Analyst - 12 Month FTC
Delta Housing —Chelmsford
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Annual leave
- Employee assistance programme
8d
Senior Strategic Transport Planner
Suffolk County Council —Ipswich
- £40,777 - £47,054 a year
- Full-time
- Hybrid work
- Data analysis skills
- Organisational skills
- Construction experience
- Annual leave
7d
Technical Director II-Location Based Entertainment
Tait —Haverhill
- Full-time
- CAD
- Communication skills
- Annual leave
- Employee assistance programme
Senior Operations Manager
Equans —Chelmsford
- Full-time
- Computer literacy
- IT
- Computer skills
- Annual leave
- Employee assistance programme
3d
Communication Systems Engineer - Mid level
Sierra Nevada Corporation Mission Systems UK,LTD —Colchester
- £36,501.00 - £54,751.50 a year
- Full-time
- Linux
Quick apply
Coastal Technical Officer
East Suffolk Council —Woodbridge
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
4d
Senior Science Technician
St Joseph's College —Ipswich
- Full-time
- Laboratory experience
- Analysis skills
- In-person
- Free parking
Quick apply
4d
Solutions Manager
Sierra Nevada Corporation Mission Systems UK,LTD —Colchester
- Full-time
- Computer Science
- Engineering
- Business development
- Employee assistance programme
Quick apply
10d
Senior Structures Engineer
M Group —Ipswich
- Management
- Contracts
- Annual leave
- Employee assistance programme
Web Designer/Developer
echelon media —Tiptree
- Full-time
- Analysis skills
- Project management
- Continuous improvement

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senior technical jobs near bures saint mary, ess

ICT Senior Service Desk Analyst

BUUK Infrastructure -
Bury St. Edmunds

Apply Now

Job details

Fixed term contract
From £37,704 a year
8 days ago

Benefits

Company pension

Qualifications

GCSE
Information security
DHCP
ITIL
Remote access software
IT support
Computer networking
DNS
IT
BTEC
Communication skills
Active Directory
VPN

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Location: Woolpit

Additional Location Information:
Salary: From £37,704
Contract type: Fixed Term
Posting End Date: 16/07/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for ICT Senior Service Desk Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

This is a fixed term position until 30 May 2027

Purpose of this role

Provide a senior level of first line support by acting as an escalation point for other Service Desk Analysts and Team Leaders. Manage team on a deputised basis by coordinating workflows and making decisions on behalf of Service Desk Team Leader.
To ensure efficient resolution of escalated incidents, contributing to impeccable customer service and a ‘can do’ attitude to all levels of the business whilst working as part of a diverse and dynamic team.

Your key responsibilities are

Help and mentor the Service Desk team members, through sharing experience and knowledge.

Triage and allocate Service Desk tickets and help the Team by organisation of resources where appropriate.

Give advice and support on IT-related issues, ensuring the effective management of all incidents and service requests through the appropriate communication methods.

Handles security incidents, focus is overseeing BAU and how this is distributed across the team.

Providing excellent customer service via the telephone, email and the ITSM system.

Maintaining the high standards required for BUUK internal service levels.

Working in a front of house position offering in person customer and technical services.

Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.

Proactively manage communication for all Incident/Request statuses through to resolution.

Provide user support and coaching for end-users using BUUK systems.

Maintaining a rapport with customers by understanding their role within the organisation.

Complete the setup of new starters, role changes & leavers.

Offer first line support “out of hours” as specified on the team rota.

Any other appropriate duties as required by the Service Support Manager and the Service Desk Team Leaders.

Qualifications

GCSE grade C / 5 in English and Maths, or equivalent.

ITIL Foundations.

Aspiring Managers.

Experience/Knowledge

Experience working within an IT service desk / IT Support environment.

A customer services background.

Experience supporting Microsoft operating systems, Active Directory and Exchange.

Abilities/Skills

Great interpersonal skills when engaging and communicating with customers.

Good written communication skills to engage and support customers.

Strong aptitude for problem-solving, able to effectively analyse situations and provide innovative solutions.

Highly organised and self-motivated.

Ability to deal with potentially stressful situations calmly.

Assertive, confident, positive, and professional manner.

Ability to prioritise to achieve SLA.

Maintain high attention to detail.

Ability to troubleshoot IT related issues.

Have a good understanding of IT security and awareness of cyber security best practices.

Desirable

IT based A level Grade C or above / BTEC or equivalent.

Degree or equivalent.

Support based Microsoft technologies accreditation.

Knowledge of Remote Desktop Services technologies.

Network troubleshooting experience.

Knowledge of DHCP, DNS, VPN.

Experience using ITSM packages.

Knowledge of smartphone & mobile device support.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 10% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#BUUK

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What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

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We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

senior technical jobs in bures saint mary, ess

ICT Senior Service Desk Analyst

Senior Planner

Senior Solution Architect - Digital

Senior Technical Analyst

Senior Systems Administrator

Professional Services Manager

Senior Highways Design Engineer

Transformation Manager - Payments & Revenue

Operations Manager (Technical)

Client Manager (Technical)

Senior Data Analyst - 12 Month FTC

Senior Strategic Transport Planner

Technical Director II-Location Based Entertainment

Senior Operations Manager

Communication Systems Engineer - Mid level

Coastal Technical Officer

Senior Science Technician

Solutions Manager

Senior Structures Engineer

Web Designer/Developer

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