Patient experience manager Work, Jobs in Burnage, Gtm (with Salaries)

Patient Coordinator (Maternity Cover 1 year)
CREATE Fertility —Wilmslow
- From £27,976 a year
- Full-time
- Sales
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Newborn Hearing Screener
Manchester University NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Part-time
- Databases
- University
- Patient care
3d
Research and Innovation Administrator
The Christie NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Full-time
- Organisational skills
- Communication skills
10d
Customer Contact Centre Advisor
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Service Delivery Manager
OCS Group —Manchester
- Team management
- Computer skills
- Training & development
Quick apply
Dental Receptionist/New Patients' Coordinator
Gatley Park Dental Practice —Cheadle
- From £12.80 an hour
- Full-time
- Computer literacy
- Cleaning
- In-person
Quick apply
9d
Call Centre Manager
Optegra —Manchester
- £50,000 - £55,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Senior Clinical Trials Coordinator
The Christie NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Training & development
- Leadership
- Communication skills
7d
Customer Platform Assistant - 6 Month FTC
Northern Trains —Manchester
- £13,520 - £26,101 a year
- Weekend availability
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
2d
Patient Safety and Risk Manager
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- Management
- University
- Continuous improvement
10d
Bed Lead/Improvement Manager for Division of Medicine
Manchester University NHS Foundation Trust —Manchester
- £39,959 - £48,117 a year
- Full-time
- University
- Communication skills
6h
Youth Support Coordinator
The Christie NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Weekend availability
- Hospital
- Communication skills
12h
GP Practice Care Navigator/ Administrator
Whitley Road Medical Centre —Manchester
- From £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Data entry
- Free parking
- Employee discount
Quick apply
11d
Call Centre Sales Advisor - Cosmetic (hybrid, £33k OTE)
Pall Mall Medical —Manchester
- From £25,000 a year
- Overtime
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
11d
CAMHS Neurodevelopmental Practitioner
Manchester University NHS Foundation Trust —Salford
- £39,959 - £48,117 a year
- Full-time
- University
- Experience working with children
- Case management
9d
Service Manager - Transplant Services
Manchester University NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- University
- Organisational skills
- Leadership
3d
Support Worker
Gian Healthcare Ltd —Stockport
- £17,135.30 - £26,227.50 a year
- Part-time
- Computer literacy
- English
- Computer skills
- Employee assistance programme
Quick apply
1d
Deputy Service Manager
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- Hospital
- University
- Team management
4d
Head of Patient Acquisition
Re-Ignite Dental —Altrincham
- From £35,000 a year
- Part-time
- Hybrid work
- CRM software
- Management
- Sales
- Employee discount
- Flexible schedule
Quick apply
Treatment Coordinator
Invisiblebraces4u —Manchester
- £300 - £450 a day
- Sales
Quick apply
11d

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patient experience manager jobs near burnage, gtm

Patient Coordinator (Maternity Cover 1 year)

CREATE Fertility -
Wilmslow

Quick apply

Job details

Full-time | Fixed term contract
From £27,976 a year
10 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Integration of care pathways
Sales
Patient appointment coordination
Complaint handling
Patient service
Client services
Leadership

Full job description

ABOUT US

We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK.

Our clinics are at the forefront of innovation, offering Natural and Mild IVF alongside a full range of advanced fertility treatments including IVF, IUI, ICSI and fertility preservation.

We are committed to evidence-based treatment, innovation and personalised, patient-focused care.We are looking for a dynamic Patient Coordinator to work onsite at our clinic in Wilmslow, Manchester.

ROLE PURPOSE

The Patient Coordinator is a key member of the Clinic Team and is responsible for supporting patients through their treatment journey, from booking, to initial consultation and through to treatment completion. They are responsible for the delivery of a world class patient experience, and supporting the delivery of a commercially successful business.

ROLE REQUIREMENTS

Reporting to the Clinic Manager, or their appropriate delegate, and working closely with clinical colleagues, the Patient Coordinator will effectively and efficiently manage all patient journeys, while driving the delivery of a variety of financial targets. This management, along with other supporting administrative duties, will include but is not limited to:

Ensuring that all new patients are met and placed into the correct patient pathway
That all agreed contact and touch points take place offering world class patient service
Liaising with clinical members of the team to provide high quality service to patients
To plan, prepare, and organise all aspects of the patient journeys as required
Utilising central and local reports to monitor personal performance against targets
Ensure that the service excels on patient experience with early intervention when issues occur
Support patients through their pathway ensuring consistent delivery of a high quality service
Recording accurate patient pathway information onto local software as required
Booking patient appointments for patients including any associated confirmation
Ensuring all potential patients are followed up in line with company policy
Drive the conversation of patients and their progression through the patient pathway
Creating statements, invoices, and other relevant financial materials for patients
Taking service payments completing reconciliation of invoices and payments as required
Participate in and support the resolution of complaints, investigations, audits, and other administrative processes relating to patients and their pathways
Ensuring that all activities are carried out in accordance with HFEA requirement
Other reasonable requests made by the local Hub Leadership Team

EDUCATION AND EXPERIENCE

Customer service and sales experience, preferably within the healthcare sector
Strong ability to prioritise and manage competing demands in a fast paced environment
Verifiable record of the management and delivery of operational, financial, and quality KPI
Competence in working both independently and as part of a wider team

Employment is subject to status to work in the UK and 2 satisfactory references.

CREATE Fertility is an Equal Opportunities Employer

BENEFITS

Our benefits package includes:

25 days holiday plus a day off on your birthday
Increasing annual leave for every full year worked up to 30 days (includes birthday)
Perkbox (employee platform – discounts in shops, cinemas etc.)
Pension Scheme
Cycle to work Scheme
Private healthcare
Life insurance (4 times your salary)
Season ticket loan
Discounted IVF treatment (after 2 years’ service)

WE KINDLY REQUEST NO AGENCY INVOLVEMENT

Pay: From £27,976.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme

Application question(s):

Do you have UK right to work?
Will you now or in the future require sponsorship?
What is your current notice period?
What do you feel you can bring to the role?
How many years of customer service experience do you have?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient experience manager jobs in burnage, gtm

Patient Coordinator (Maternity Cover 1 year)

Newborn Hearing Screener

Research and Innovation Administrator

Customer Contact Centre Advisor

Service Delivery Manager

Dental Receptionist/New Patients' Coordinator

Call Centre Manager

Senior Clinical Trials Coordinator

Customer Platform Assistant - 6 Month FTC

Patient Safety and Risk Manager

Bed Lead/Improvement Manager for Division of Medicine

Youth Support Coordinator

GP Practice Care Navigator/ Administrator

Call Centre Sales Advisor - Cosmetic (hybrid, £33k OTE)

CAMHS Neurodevelopmental Practitioner

Service Manager - Transplant Services

Support Worker

Deputy Service Manager

Head of Patient Acquisition

Treatment Coordinator

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