Join the House of CB team as a Team and Customer Experience Manager in our Oxford Street , London store and become a key player in an evolving global fashion phenomenon.
Who We Are:
House of CB is a leading British womenswear brand, internationally acclaimed for its high octane, statement designs for every occasion. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable House of CB. Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing House of CB. So that’s what she created; a brand that makes pieces for real women who own their femininity.
What You'll Do:
To lead and inspire the store team to deliver an exceptional customer experience while supporting, developing and engaging our people. The role champions service excellence, team culture and operational standards, ensuring both customers and colleagues feel valued.
Customer Experience
· Promote a positive shopping experience by greeting, engaging, and assisting customers at all touch points to ensure an exceptional level of customer service and satisfaction.
· Lead by example to confidentially advise and surprise customers by holding excellent collection & product knowledge through accurately describing product features and benefits.
· Actively ensure the store is clean, well maintained, and standardised.
· Partner with the VM/Ops team to ensure the shop floor is visually inviting and fully replenished.
· Embed the use of customer services expectations at all touch points to ensure an empowering lasting impression.
· Manage and promote customer KPIs by always leading by example.
· Capture customer feedback through regular in-store observations, identifying opportunities to enhance and deliver a premium customer experience.
Growth
· Strive to achieve and exceed daily and weekly sales targets.
·Have a full awareness of store targets an daily KPI targets and utilise all reports to highlight any opportunities.
·Ensure your team keep up to date with everything HOCB has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness.
·Analise Top 10 data to help build knowledge of trade activity to highlight potential commercial opportunities.
·Work with store management to drive profit growth by maximising sales opportunities and promoting a proactive, can-do approach to cost control.
·Effectively manage payroll spend with budget and company guidelines.
·Investigate and analyse till discrepancies.
Team
·Identify staffing issues and support with recruitment, interviewing, hiring and inductions to hire an inclusive and diverse team.
· Role model our service expectations and ensure our Teams work with them in mind Seek out opportunities for self-development; this is as important as that of your Teams Responsible for effective resourcing and scheduling - this underpins operational success and strong team.
·Aid the Store Manager to create a culture that rewards and recognises both individual and strong team performance.
·Aware of key people policies and procedures, which allows performance issues to be proactively identified and managed
· Ensure your team are fully trained to keep the store environment safe for our customers and Team Members by understanding their responsibility to follow all H&s procedures
·Manage and oversee the team to ensure all employees are fulfilling assigned tasks and achieving brand expectations.
·Promote a loyal and honest working environment.
·Support the Store Manager to recognise and develop individual talent and champion recognition.
·Actively share knowledge and best practices with the team to maintain consistent store operations.
·Use initiative to multi-task and support the needs of the store & customers.
Compliance
·Always adhere to Company policies and procedures as outlined in the employee contract and handbook.
·Assist with increasing profit and reducing loss within the store.
·Promote, execute, and train the team about House Rules and customer experience.
·Assist in taking responsibility with following and enforcing all Health & Safety guidance to promote a safe working environment.
· Follow detailed HR processes to assist the Store Manager.
·Support the Store Manager to deliver the brand’s vison and expectations.
·Positively represent House of CB by acting as a brand ambassador.
·Actively control risks by preventing the theft or damage of goods, company property or resources from the business, where safe to do so.
·Assist in completing monthly store audits to evaluate, assess and improve store compliance.
·Confident at raising any concerns or issues which may impact store performance to the Store Manager.
· Any other duties as required.
Who We Are Looking For:
- Bachelor degree desirable.
- A proven track record of retail management and leadership experience.
- A passion for delivering outstanding customer service and dedicated to exceeding expectations.
- Strong communication skills to effectively lead, motivate and retain talent.
- Flexibility in working hours with weekend availability to accommodate our dynamic environment.
- Holds a proactive mindset, uses initiative and is a critical thinker.
- Ability to multi-task with ease in a fast-paced environment.
What We Offer:
- Recieve a competitive rate of pay that reflects your experience and contribution.
- Brand discount.
- Unlock a monthly monetary bonus based on your store’s performance.
- Celebrate your birthday with a paid day off.
- Part Time Position: 24hrs and 32hrs
Job Types: Part-time, Permanent
Benefits:
Experience:
- Retail management: 2 year (required)
Work Location: In person
Job Type: Part-time
Pay: £15.75-£20.19 per hour
Benefits:
Work Location: In person
