Helpdesk manager Work, Jobs in Burnham, Brk (with Salaries)

Helpdesk Supervisor
Siemens —Slough
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Flexible schedule
5d
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Quick apply
12d
Vending Operator - Decorum Vending Ltd
9620146 —Byfleet
- From £31,000 a year
- Full-time
- English
- Driving
- Warehouse experience
- Annual leave
Quick apply
4d
Senior Operations Manager - Soft FM
Equans —London
- Full-time
- Customer service
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
Guest Experience Coordinator Monday - Friday
CH&CO —London
- £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
9d
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Data entry
- Organisational skills
- Referral programme
Quick apply
10d
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
IT Administrator
The Brain Tumour Charity —Fleet
- £29,000 a year
- Full-time
- Hybrid work
- Communication skills
Trainee IT Administrator
Montcalm Collection —London
- Weekend availability
- Hotel
- Travel
- Organisational skills
Quick apply
11d
Facilities & Operations Assistant
Financial Times —London
- Full-time
- Hybrid work
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
Senior Lifecycle & Projects Manager
OCS Group —Reading
- Business development
- Bachelor's degree
- Continuous improvement
Quick apply
Client Service Administrator
BidvestNoonan —West Byfleet
- £26,227.50 a year
- Monday to Friday
- Communication skills
Quick apply
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
9d
Floor Ambassador
JLL —Maidenhead
- Computer literacy
- English
- Analysis skills
Reactive Repairs Manager
Mountjoy —Woking
- £51,028.34 a year
- Full-time
- Supervising experience
- Organisational skills
- Computer skills
1d
Helpdesk & Accommodation Supervisor - FTC
Skanska —Middlesex
- Supervising experience
- Team management
- Communication skills
5d
Corporate Services Administrator
Columbia Threadneedle Investments —London
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Work from home
4d
Assistant Facilities Manager
Emcor —Farnborough
- £35,000 a year
- Overtime
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Contract Support Scheduler
JIK-Integral UK Limited —Reading
- Full-time
- Microsoft Word
- In-person
- Business
Quick apply
10d

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Helpdesk Supervisor

Siemens -
Slough

Apply Now

Job details

Permanent | Full-time
5 days ago

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

Microsoft Powerpoint
Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Leadership
Communication skills
Operations leadership experience

Full job description

Help Desk Supervisor

Location: This role will be primarily based at our Botanica Ditton Park site. We are planning to relocate to Botanica Ditton Park from January 2027. Until then, the role will be based at our current Farnborough office.

Siemens Smart Infrastructure - Buildings helps create safe, sustainable and energy-efficient buildings through innovative building technologies, services and solutions. We're seeking a Supervisor to lead our Customer Service Support Office team, ensuring the delivery of excellent customer service and operational performance across our UK service business. Working closely with the Head of Service, you'll drive team performance, oversee key service administration activities and champion continuous improvement to deliver against customer expectations and business objectives.

Please note: this role requires candidates to have current and permanent right to work in the UK. We are unable to support visa applications for this position.

Key Responsibilities

Lead, coach and develop the CSSO team, driving high performance, engagement and a culture of accountability, continuous improvement and excellent customer service.
Manage team performance, workload planning, attendance and resources to ensure service levels and operational priorities are consistently achieved.
Monitor and improve performance against key operational KPIs, using data and reporting to identify trends, drive improvements and support business objectives.
Act as the escalation point for operational and customer service issues, ensuring effective resolution and a positive customer experience.
Collaborate with Service Managers, Engineers, Sales teams and customers to support service delivery, account performance and operational goals.
Oversee service administration activities, including engineer scheduling and dispatch, maintenance planning, invoicing, quotations and service documentation.
Ensure procurement, contract administration and operational processes are managed effectively and in line with company policies and governance requirements.
Support compliance, health & safety and RAMS activities, promoting a strong culture of safety, risk management and operational excellence.
Identify and implement process improvements, supporting change initiatives, new systems and operational efficiencies across the function.
Produce performance reports and operational updates for senior leadership, providing insight and recommendations for continuous improvement.

About You:

We're looking for a collaborative and results-driven leader with a passion for customer service excellence. You'll be an effective coach and communicator, able to inspire high performance, build strong stakeholder relationships and drive continuous improvement. With a proactive and adaptable approach, you'll thrive in a fast-paced environment while maintaining a strong focus on quality, efficiency and customer satisfaction.

Proven experience leading and developing teams within a service operations, facilities management, engineering support or similar operational environment.
Demonstrable experience managing performance against KPIs, service levels and operational targets.
Strong leadership, coaching and people management skills, with the ability to drive engagement and performance.
Experience managing operational workflows, service administration processes and competing priorities within a fast-paced environment.
Strong analytical, planning and organisational skills, with the ability to identify trends and implement improvements.
Excellent communication and stakeholder management skills, with the ability to build effective relationships with customers and colleagues at all levels.
Proficient in Microsoft Office, particularly Excel, Word, Outlook and PowerPoint.

Desirable Skills & Experience

Experience within Fire & Security, Facilities Management, Building Services, Engineering Services or a similar service-led environment.
Understanding of health & safety compliance, including RAMS, permits and related governance processes.
Experience with service management, scheduling, workforce management or invoicing systems.
Knowledge of SLA management, customer reporting and strategic account support.
Understanding of procurement and goods receipting processes.

What can we offer?

Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days!

We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.

#LI-AD1 #CVL-PLC

Apply Now

Refine Your Search

helpdesk manager jobs in burnham, brk

Helpdesk Supervisor

IT & Helpdesk Manager - Panavision London

Vending Operator - Decorum Vending Ltd

Senior Operations Manager - Soft FM

Guest Experience Coordinator Monday - Friday

Service Helpdesk Coordinator

Junior IT Support

IT Engineer

IT Administrator

Trainee IT Administrator

Facilities & Operations Assistant

Senior Lifecycle & Projects Manager

Client Service Administrator

IT Service Desk Analyst

Floor Ambassador

Reactive Repairs Manager

Helpdesk & Accommodation Supervisor - FTC

Corporate Services Administrator

Assistant Facilities Manager

Contract Support Scheduler

I want to receive the latest job alerts for helpdesk manager in burnham, brk

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