customer success manager Work, Jobs in burnham beeches (with Salaries)

Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
4d
Customer Success Manager (CSM)
Test Partnership —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
14d
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
10d
Customer Success Manager
Esri UK —Aylesbury
- From £39,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Leadership
- Health & wellbeing programme
- Work from home
Quick apply
3d
Customer Success Operations Manager
Bitrise —London
- £60,000 - £75,000 a year
- Remote
- SQL
- AI
- Communication skills
Quick apply
8d
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
9d
Customer Success Manager (B2B SaaS)
NextStep —London
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Human resources
Quick apply
8d
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Customer Success Manager
Mimecast —London
- £44,000 - £66,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Leadership
7d
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
1d
Customer Success Manager
Cvent —London
- Full-time
- Hybrid work
- Analysis skills
- Travel
- AI
- Work from home
Customer Success Manager, EMEA
Vercel —London
- £102,500 - £127,500 a year
- Full-time
- Remote
- JavaScript
- Work from home
Customer Success Manager (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Marketing
- Salesforce
- Bachelor's degree
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
7d
Customer Success Manager, Customer Data Platform - EMEA
mParticle —London
- £76,000 - £119,000 a year
- Full-time
London Stylist
Astrid & Miyu —London
- £13.85 an hour
- Hair styling
- Communication skills
Quick apply
Customer Success Manager
Syntasso —London
- Hybrid work
- Agile
- IT
Quick apply
6d

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Customer Success Manager

iomart -
Cookham

Apply Now

Job details

Full-time
£37,000 - £50,000 a year
4 days ago

Qualifications

CRM software
Management
Sales
Complaint handling
Mentoring
Computer networking
SAN
IT
Leadership
Communication skills

Full job description

What you'll be doing::

The Customer Success Manager plays a key role in ensuring customers achieve maximum value from RapidSwitch’s solutions and services, driving customer satisfaction, retention, and long-term growth.

Leading a small, high-performing team, you will build strong, lasting relationships with customers and partners—positioning RapidSwitch as a trusted partner rather than just a supplier. Acting as a central point of contact for key accounts, you’ll ensure a seamless customer journey, aligning client needs with our products and services while proactively supporting their business objectives.

This is a hands-on leadership role where you’ll guide the Customer Success team in managing customer relationships, identifying growth opportunities, resolving issues, and delivering an exceptional overall experience. You’ll also play a key role in gathering customer feedback and sharing insights across the wider business to continuously improve our offering.

Responsibilities

Lead, coach and develop a team of Customer Success professionals (based in Maidenhead), ensuring high standards across all day-to-day activities and handling escalations where required

Build and maintain strong relationships with customers and resellers, with a focus on retention, growth, and long-term partnership

Work closely with the Sales team to support upgrades and identify new opportunities, while ensuring smooth handovers for wider sales activity

Take ownership of customer issues and escalations, including complaints, cancellations, and problem management, driving positive outcomes and retention

Oversee billing and account-related queries, working closely with Finance to ensure accuracy and efficiency (within an automated billing environment)

Capture and share customer insights and feedback to support continuous improvement across products, services, and delivery

Document processes and provide regular reporting on team performance and customer trends

We want to hear from you if you::

Product & Technical Knowledge

Experience within the dedicated server, hosting, or wider IT infrastructure industry
A solid understanding of server hardware, networking equipment, and rack-based solutions (e.g. SANs)
Good working knowledge of networking fundamentals

Commercial & Sales Experience

Experience selling products or services to both new and existing customers
Understanding of sales processes and the ability to identify growth opportunities
Familiarity with CRM and sales tools

Operational Excellence

Strong customer focus, with experience handling queries, complaints, and escalations
Confidence using CRM systems and operational tooling
Ability to plan, prioritise, and deliver projects effectively
Experience producing and analysing reports on sales performance, retention, and customer satisfaction
A continuous improvement mindset, with the ability to identify inefficiencies and optimise processes (knowledge of Lean principles is a plus)
Awareness of risk, with the ability to assess issues and implement mitigation strategies

Leadership & Interpersonal Skills

Experience managing or mentoring a team, including setting objectives and handling day-to-day people management tasks
Excellent communication skills, with the ability to collaborate across teams and clearly present information both verbally and in writing
Highly adaptable, with the ability to manage changing priorities and respond to urgent customer needs

What's in it for me?:

£37,000-£50,000 DOE + Benefits

Who you'll be doing it for::

RapidSwitch is a leading Bare Metal service provider in the UK. RapidSwitch was founded in 1999 and have been a part of the Iomart Group since 2009.

We have a highly experienced team, all based in our Maidenhead office, who support over 1000 customers, across over 7500 devices. Our teams get to work with a range of devices & technologies, including (but not limited to):

Dell Servers - using both Intel & AMD chipsets.
HPE servers - using both Intel & AMD chipsets
GPU servers - used by our customers for machine learning, AI, and high data-load processing
Storage devices
Networking devices, including security devices.

We also work with a wide range of customers & businesses, everything from gaming to health-care.

Our Maidenhead office is attached to Iomart Group's flagship Data Centre, where the majority of our customers are hosted.

No matter what your role is within RapidSwitch, you'll get to work in a collaborative-initiative atmosphere, & work closely with experts in this field.

What to do next::

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on [email protected]

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

Apply Now

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