Service desk support Work, Jobs in Burnham On Crouch, Ess (with Salaries)

Service Desk Support Analyst
FRP Advisory Group —Brentwood
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
1h
Service Desk Administrator
Minerva Fire & Security Ltd —Wickford
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Referral programme
Quick apply
3h
Technical Support Engineer
Microtill Ltd —Chelmsford
- From £22,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
Quick apply
12d
IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SQL
- Employee discount
- Sick pay
Quick apply
6d
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Analyst (1st Line Support)
Utilize —Basildon
Quick apply
Senior Administrator
Provide CIC —Maldon
- £25,760 - £27,476 a year
- Part-time
- Nursing home
- Microsoft Office
- Administrative experience
9d
IT Service Desk Analyst
Care UK —Colchester
6d
Operational Support Officer
HM Courts & Tribunal Service —Basildon
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
4d
Skills Account Manager (Apprenticeships)
Get Set UK 1 —Basildon
- £30,000 - £35,000 a year
- Monday to Friday
- CRM software
- Microsoft Outlook
- Microsoft Office
Quick apply
Applications Support Associate (1st line support)
Stonebridge Mortgage Solutions Limited —Basildon
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Work from home
Quick apply
Administrator - Desk Side Services
HCLTech —Basildon
- £24,420 - £34,000 a year
- Windows
- Organisational skills
- In-person
Quick apply
12d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Receptionist (Part-time)
Broadway Veterinary Group —Herne Bay
- From £13.47 an hour
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
6d
Service Desk Coordinator
Utilize —Basildon
Quick apply
3d
Pharmacist
Wellspring Health —Clacton-on-Sea
- £45,104.46 - £60,000.00 a year
- Full-time
- Bachelor's degree
- Patient care
- In-person
Quick apply
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
5d
Mechanical Project Manager (HVAC / Air Conditioning & Ventilation)
Athena Mechanical Services Ltd —Brightlingsea
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- HVAC
- Organisational skills
- Communication skills
Quick apply
Workshop Manager - Basildon
Arc —Basildon
- £30,000 - £40,000 a year
- Management
- Customer service
- Supervising experience

I want to receive the latest job alerts for service desk support in burnham on crouch, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Support Analyst

FRP Advisory Group
Brentwood

Quick apply

Job details

Full-time
1 hour ago

Qualifications

ITIL Certification
Software troubleshooting
BMC Remedy
Customer service
Windows
IT support
ServiceNow
Communication skills

Full job description

Company Description

About FRP

At FRP, we are a leading national business advisory firm based in the UK. With over 850 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value.

Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals.

Job Description

The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. This role is critical in ensuring smooth technology operations across a fast-paced professional services environment. You will deliver timely, effective resolutions and exceptional customer service to maintain high user satisfaction and support FRP’s commitment to operational excellence.

Location: Flexible across FRP Advisory offices (Chelmsford, Brentwood, London, and other UK sites)

Reports To: Service Desk Manager

Key responsibilities:

Serve as the initial contact for IT support via phone, email, or ticketing system.
Log, categorize, and prioritize incidents and service requests using the ITSM platform.
Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Escalate complex issues to second-line support or specialist teams, ensuring thorough documentation.
Provide guidance and support for core business applications (e.g., Microsoft 365, collaboration tools, and FRP-specific systems).
Maintain accurate records of all interactions and resolutions in line with compliance standards.
Follow ITIL-aligned best practices for incident, problem, and request management.
Assist in creating and maintaining knowledge base articles to support self-service and team efficiency.
Ensure adherence to FRP’s security policies and regulatory requirements.
Contribute to continuous improvement initiatives within the Service Desk function.

Qualifications

Essential:

Strong customer service and communication skills, with a professional and client-focused approach.
Solid understanding of Windows OS, Microsoft 365, and common business applications.
Ability to troubleshoot hardware and software issues effectively.
Familiarity with ITSM tools (e.g., ServiceNow, Remedy).

Desirable:

ITIL Foundation certification.
Previous experience in a Service Desk or IT support role within a professional services or financial environment.

Key Competencies

Analytical thinking and problem-solving skills.
Ability to work under pressure and manage multiple priorities in a deadline-driven environment.
Collaborative team player with a proactive attitude.
Strong attention to detail and documentation accuracy.
Flexibility and adaptability to changing business needs.

Working Hours

Coverage between 08:00 and 18:00, with staggered shifts to ensure early and late support as required.

Additional Information

Our Values

Straightforward: We provide clear, no-nonsense advice
Confident: Our guidance is backed by expertise and evidence
Pragmatic: We focus on practical solutions and tangible outcomes
Real: We are professional yet approachable, understanding the challenges our clients face

Our Commitment to You and the Environment

At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment.

We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.

We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.

Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.

We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.

Quick apply

Refine Your Search

service desk support jobs in burnham on crouch, ess

Service Desk Support Analyst

Service Desk Administrator

Technical Support Engineer

IT Technical Support

Analyst, Enterprise Service Desk

Call Centre Team Leader

Service Desk Analyst (1st Line Support)

Senior Administrator

IT Service Desk Analyst

Operational Support Officer

Skills Account Manager (Apprenticeships)

Applications Support Associate (1st line support)

Administrator - Desk Side Services

General Manager

Receptionist (Part-time)

Service Desk Coordinator

Pharmacist

IT Support Team Leader

Mechanical Project Manager (HVAC / Air Conditioning & Ventilation)

Workshop Manager - Basildon

I want to receive the latest job alerts for service desk support in burnham on crouch, ess

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected