1st line support engineer Work, Jobs in Burnley, Lan (with Salaries)

1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Systems Engineer 1st Line
Blackburn with Darwen Council —Blackburn with Darwen
- £25,583 - £26,824 a year
- Full-time
- Software troubleshooting
- Customer service
- Continuous improvement
9d
IT Engineer
Scorpion Automotive —Chorley
- £38,000 a year
- Full-time
- Azure
- Computer networking
- SharePoint
- Free parking
- Employee discount
Quick apply
2d
1st Line NOC Engineer (German speaking)
Evolve BG Ltd —Wigan
- £28,000 - £30,000 a year
- Hospitality
- Customer service
- English
Quick apply
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
9d
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Regional Field Engineer
OCU Group —Preston
- Full-time
- Microsoft Access
- Management
- Customer service
Quick apply

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1st Line NOC Engineer
Convergence Group —Manchester
Deliver top-notch customer service by resolving technical issues and keeping customers in the loop. At least 1 years’ support experience in a busy, customer-…
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1st line support engineer jobs near burnley, lan

1st Line NOC Engineer

Convergence Group -
Manchester

Quick apply

Job details

Full-time
£28,000 - £36,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

CCNA
LAN
WAN
Solarwinds
ServiceNow
Communication skills

Full job description

1st Line NOC Engineer – Kickstart Your Tech Career!

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll do:

Deliver top-notch customer service by resolving technical issues and keeping customers in the loop
Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs
Use tools such as Solarwinds and Extreme XIQ to track down problems
Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed
Assist with hardware and vendor management, ensuring swift resolution of faults

What you’ll need to apply:

At least 1 years’ support experience in a busy, customer-focused service desk or NOC environment
Solid understanding of LAN/WAN technologies
A networking qualification like CCNA (or working towards it) is a big plus
Strong communication – clear, calm and customer-focused
Confidence working in a shift-based environment
Ability to obtain BPSS, SC, and NPPV3 clearance for this role

Perks of the role:

You'll bag a fantastic base salary of £28,000 - £36,000
33 days holiday (including bank holidays and it gets better!)
Private medical insurance, enhanced pension, income protection & life assurance
Learning and development? Absolutely!

The nitty gritty:

Full-time permanent position, 40 hours per week
We operate a 24/7/365 rota. Standard shifts are between 8:00am and 6:30pm, Monday to Friday. You will also take part in a 7-day home working rota, which includes the following shift patterns: 06:00–14:30, 14:00–22:30 and 22:00–06:30.
Hybrid working on the Monday to Friday shifts, with Monday, Wednesday and Thursday in the office and Tuesday and Friday working from home.

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A Players come to make a difference

If you like solving problems, learning fast and making a real impact - this one’s got your name on it. Apply now and shape the future of connectivity.

Quick apply

Refine Your Search

1st line support engineer jobs in burnley, lan

1st Line NOC Engineer

Systems Engineer 1st Line

IT Engineer

1st Line NOC Engineer (German speaking)

Business and Operations Support Engineer - 24/7 cover

Senior TechOps Generalist

Regional Field Engineer

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