Passenger assistant Work, Jobs in Burnley Bb12 (with Salaries)

Customer Relations Assistant
Northern Trains —Lea Town
- £23,970 - £29,159 a year
- Overtime
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
1d
Ambulance Care Assistant (Bank)
EMED Group —Manchester
- £12.71 an hour
- Patient care
- Communication skills
Quick apply
1d
OTAP Clerk - 12 Month FTC
Northern Trains —Bradford
- £28,492 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
1d
H2S Self Employed Passenger Assistant Manchester
HATS Group —Salford
- £12.71 an hour
- Part-time
- English
- School
- Annual leave
- Flexible schedule
Quick apply
Pupil Escort
Bury Council —Bury
- £13.55 an hour
- Call to connect
- School
2d
Relief Pupil Escort
Bury Council —Bury
- £13.55 an hour
- Call to connect
- School
Driver
North Yorkshire Council —Skipton
- £13.28 - £13.47 an hour
- Weekend availability
- School
- Employee discount
4d
Facilities Assistant
ISS Facility Services —Preston
- Microsoft Office
- Communication skills
Quick apply
Catering Assistant
ISS Facility Services —Halifax
- £12.71 an hour
- Every weekend
8d
Assistant Manager, Street Operations
Metropolitan Council —Heywood
- £89,232.00 - £144,830.40 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows
- Employee assistance programme
- Life insurance
19h
Roadside Recovery Assistant
First Bus —Bradford
- £13.45 an hour
- Full-time
- In-person
- Free parking
- Annual leave
Driver Attendant
Bury Council —Bury
- £26,721 - £28,142 a year
- Full-time
- Driving
- Communication skills
2d
Counter Fraud Litigated File Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
Assistant Manager (Manchester Airport)
Pasta Evangelists —Manchester
- Full-time
- Bar
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Signalling Engineer
Amey Ltd —Manchester
- Full-time
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
Counter Fraud Solicitor
Keoghs —Bolton
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
H2S Self Employed PSV Company Bus Driver Manchester
HATS Group —Salford
- £15 an hour
- Part-time
- English
- Driving
- Communication skills
- Annual leave
Quick apply
Litigated File Handler Linked & Organised Fraud
Keoghs —Bolton
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
NDA Fraud Litigated File Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
NDA Litigated File Handler - Counter Fraud
Keoghs —Bolton
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
13d

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Customer Relations Assistant

Northern Trains -
Lea Town

Apply Now

Job details

Full-time
£23,970 - £29,159 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Customer service
IT
Communication skills

Full job description

Job Title: Customer Relations Assistant

BUSINESS FUNCTION: Customer & Commercial - Stations

SALARY: £23,970 during your first 6 months of training, this will then rise to £29,159, Plus aggregation/IUP Allowance (Where Applicable),Plus overtime opportunities

Grade: RSA

ROLE TYPE: Customer Service

LOCATION: Lea Green

HOURS: Full Time

Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant at Lea Green to join our dedicated Station Teams across the West Region.

As the face of Northern, you'll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.

If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!

What You’ll Be Doing

Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
Ensure our stations remain safe, clean, and welcoming at all times
Ticket Sales & Issuing
Handle challenging or complex customer queries with confidence and care
Maintain compliance through internal checks and procedures
Passenger Assistance support
Oversee ticketing, stores, and leaflet stock levels
Manage station finances, including cash handling and preparing for banking
Provide vital support during service disruption to minimise customer impact
Ensure all station promotional materials are accurate and up to date

About you

A genuine passion for delivering exceptional customer service
Excellent communication skills, both written and verbal
Strong IT literacy and the ability to learn new systems
Confidence to work independently and handle responsibility
Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up your contributions by 1.5 times.
Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

We may close this role early if we receive high volumes of applications, so don’t delay — apply today!

However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

Why Northern? We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

passenger assistant jobs in burnley bb12

Customer Relations Assistant

Ambulance Care Assistant (Bank)

OTAP Clerk - 12 Month FTC

H2S Self Employed Passenger Assistant Manchester

Pupil Escort

Relief Pupil Escort

Driver

Facilities Assistant

Catering Assistant

Assistant Manager, Street Operations

Roadside Recovery Assistant

Driver Attendant

Counter Fraud Litigated File Handler

Assistant Manager (Manchester Airport)

Signalling Engineer

Counter Fraud Solicitor

H2S Self Employed PSV Company Bus Driver Manchester

Litigated File Handler Linked & Organised Fraud

NDA Fraud Litigated File Handler

NDA Litigated File Handler - Counter Fraud

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