Customer experience leader Work, Jobs in Burnopfield, Dur (with Salaries)

Customer Support Agent
Newcastle International Airport Ltd —Newcastle upon Tyne
- £28,393 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Annual leave
3d
People Support Team Leader
Greggs —Newcastle upon Tyne
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Airside Operations Controller
Newcastle International Airport Ltd —Newcastle upon Tyne
- £30,270.18 a year
- Weekend availability
- Driving
- Communication skills
- Free parking
- Annual leave
12d
Service Advisor (Customer Service)
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Annual leave
Engagement Officer
Reed In Partnership —Newcastle upon Tyne
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Online Chat Support Agent
Wadley Donovan Gutshaw Consulting —Washington
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Quick apply
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
7d
Customer Service Centre Agent
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £26,607 a year
- Part-time
- Hybrid work
- Customer service
- Word processing
- Computer literacy
- Annual leave
- Employee assistance programme
7d
Service Coordinator
RA Dalton Ltd —Crook
- £24,420 - £31,950 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
5d
Sales Administrator
FSW Ltd —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
13d
Maison Crivelli - Full & Part Time Brand Ambassadors - Fenwick Newcastle
Maison Crivelli —Newcastle upon Tyne
- Up to £26,000 a year
- Part-time
- Bilingual
- Sales
- English
- Free parking
- Store discount
Quick apply
CCTV Operator
Newcastle University —Newcastle upon Tyne
- £27,319 - £28,778 a year
- Full-time
- English
- Microsoft Office
- University
6d
Complaints Local Delivery Lead
HM Land Registry —Sherburn ED
- £54,700 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
12d
Energy Consultant
Tritility Limited —Jarrow
- £27,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- In-person
- Free parking
- Annual leave
Quick apply
Sales - Sales Advisor - UK
New Look —Metrocentre
- Part-time
- Microsoft Word
9h
Storekeeper Driver
Durham County Council —Durham
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Annual leave
4d
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Assistant Accommodation Manager
Cloud Student Homes —Newcastle upon Tyne
- £14,300 a year
- Part-time
- Hospitality
- Customer service
- Annual leave
Quick apply
Claims Handler - Settlements
Tesco Insurance —Newcastle upon Tyne
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- IT
- Communication skills
- Employee discount
Lounge Services Team Member Host - PART TIME - Newcastle Airport
Swissport International AG —Newcastle upon Tyne
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
11d

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Customer Support Agent

Newcastle International Airport Ltd -
Newcastle upon Tyne

Apply Now

Job details

Full-time | Fixed term contract
£28,393 a year
3 days ago

Benefits

Free parking
On-site gym
Annual leave
Employee assistance programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Sales
Customer service
Computer literacy
Communication skills

Full job description

Do you enjoy providing excellent customer service? Are you diligent, professional, and ready to play a vital role in one of the UK’s most awarded airports?

We are looking for enthusiastic, customer-focused individuals to join our busy and friendly Call Centre team as a Customer Support Agent on a 12-month contract.

This is an exciting opportunity to become part of a team that plays a vital role in delivering excellent customer service. You will be the first point of contact for customers, helping them with parking bookings, answering enquiries, and providing solutions that ensure their journey is as smooth and stress-free as possible.

Whether you already have experience in customer service or sales, or you're looking to develop your skills in a fast-paced customer-focused environment, we'd love to hear from you.

About Your Airport

Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.

Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.

Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.

About the role

As a Customer Support Agent, you will be responsible for delivering professional, friendly and efficient support to customers via telephone and other communication channels.

This is a full-time position working Monday to Friday between 9:00am and 5:00pm on a 12 month contract.

What will you be doing?

Handling inbound customer calls related to car parking bookings and products
Assisting customers with new reservations, amendments, and booking enquiries
Providing accurate information regarding parking services, facilities, pricing, and availability
Resolving customer queries and issues in a timely and professional manner
Identifying opportunities to promote relevant parking products and services where appropriate
Working collaboratively with colleagues to ensure consistently high levels of customer satisfaction
Supporting customers with a positive, helpful and solution-focused approach

Key Skills & Experience

We're seeking motivated individuals who take pride in delivering exceptional service.

The successful candidate will be able to demonstrate:

Strong communication skills, both verbal and written
Excellent customer service and interpersonal skills
Good computer literacy, including a working knowledge of Microsoft Word, Excel and general office systems
The ability to multitask and work efficiently in a busy environment
Strong attention to detail and accuracy
A positive, proactive and flexible "can-do" attitude
The ability to remain calm and professional when dealing with a variety of customer enquiries

Previous experience within a customer service, call centre, retail, hospitality or sales environment would be advantageous, however, we are equally keen to hear from individuals who demonstrate the right attitude, enthusiasm and willingness to learn.

Why come onboard?

Newcastle International Airport is a unique work environment where your actions really matter! The environment fosters a real passion for aviation operations and being best in class.

Just some of the benefits you can enjoy:

Reduced parking charges Park & Fly
Generous annual leave entitlement
Car servicing and repairs
Free on-site car parking whilst at work
Access to World Duty Free
On-site occupational health support
On-site physiotherapist
Employee assistance programme support
Employee discounts at airport retail/ catering outlets
Membership to our on-site gym

This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process that you have no relevant criminal record.

Newcastle International Airport Limited promotes the equality of opportunity.

Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.

Apply Now

Refine Your Search

customer experience leader jobs in burnopfield, dur

Customer Support Agent

People Support Team Leader

Airside Operations Controller

Service Advisor (Customer Service)

Engagement Officer

Online Chat Support Agent

Head of Customer Operations and Insight

Customer Service Centre Agent

Service Coordinator

Sales Administrator

Maison Crivelli - Full & Part Time Brand Ambassadors - Fenwick Newcastle

CCTV Operator

Complaints Local Delivery Lead

Energy Consultant

Sales - Sales Advisor - UK

Storekeeper Driver

Customer Service Advisor

Assistant Accommodation Manager

Claims Handler - Settlements

Lounge Services Team Member Host - PART TIME - Newcastle Airport

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