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manager, payroll implementation, newcastle upon tyne/manchester jobs near burnopfield, dur

Healthier & Wealthier Adviser

Groundwork -
Newton Aycliffe

Apply Now

Job details

Permanent | Full-time
£26,988 a year
7 days ago

Qualifications

Client engagement
Case note recording
Case record updates
English
Communication skills

Full job description

Key details

Closing Date: 7th September 2026

Salary: Circa £26,988 per annum

Contract type: Permanent (Paid)

Region: Groundwork North East & Cumbria

Healthier & Wealthier Adviser

Join us to make a real difference in the lives of people across County Durham

We are recruiting for a: Healthier & Wealthier Adviser

We are seeking a compassionate, proactive, and client-focused Healthier & Wealthier Adviser to join our team. In this role, you will deliver high-quality advice and guidance to residents across County Durham, helping them navigate welfare benefits, debt, housing, energy, budgeting, employment, family support, and more.

Job Purpose

You will primarily provide telephone-based advice, with additional support via face-to-face meetings, email, online chat, and video appointments. You will work with clients referred from Primary Care Trusts (PCTs) and other health organisations, gathering information about their circumstances, offering tailored guidance, and acting on their behalf when required.

Your role will include:

Providing high-quality advice and guidance via phone, email, online chat, video, and face-to-face appointments.
Gathering detailed client information to offer personalised support and make referrals to specialist agencies when needed.
Maintaining accurate case records and ensuring all work meets quality standards.
Responding to enquiries promptly and supporting the general advice line during busy periods.

You’ll be part of a supportive, collaborative team that values learning, innovation, and continuous improvement.

About You
We’re looking for someone who is:

Empathetic and approachable, with excellent listening and communication skills.
Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
Organised and proactive, able to manage a varied workload and meet deadlines.
Committed to equality, diversity, and inclusion in service delivery.
Adaptable, with a willingness to travel and work flexibly to meet client needs.

Join us to make a real difference in the lives of people across County Durham, helping them to be healthier, wealthier, and more empowered.

For more information on the role, please contact Vicky Wood, Project Manager on 07885 460715 or [email protected]

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

We reserve the right to close this advert at any time.

Job Description
Person Specification

Interview Details

To be confirmed after the closing date.

Language

English

Job type

Other

Work location

Head Office - Newton Aycliffe

Region

Groundwork North East & Cumbria

Working hours

Full Time (37 hours per week) and Part Time roles available

Role type

Flexible (full or part time)

Contract type

Permanent (Paid)

Salary

Circa £26,988 per annum

Application closing date

7th September 2026

Apply Now

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Healthier & Wealthier Adviser

We are recruiting for a: Healthier & Wealthier Adviser

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