Service desk engineer Work, Jobs in Burpham, Wsx (with Salaries)

Junior IT Support Engineer
Black Sheep Support Ltd —Brighton
- From £25,000 a year
- Full-time
- Azure
- Customer service
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Continuous improvement
- Mentoring
IT and Cyber Presales Engineer
Focus Group —Shoreham by Sea
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
11d
Device Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Service Coordinator
Bennett & Game Recruitment Limited —Chichester
- £32,000 - £38,000 a year
- Overtime
- Microsoft Word
- In-person
Quick apply
7d
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
Software Engineer Flight Simulation
Acron Aviation Academy —Crawley
- Full-time
- Engineering
- JavaScript
- Software development
- Employee assistance programme
- Gym membership
Installation Field Engineer - Remote
ORBITAL NET LIMITED —Chichester
- £26,000 - £28,000 a year
- Remote
- Maintenance
- Communication skills
Quick apply
Technical Facilities Service Assistant
Veolia Energy & Utility Services UK Limited —Portsmouth
- Up to £32,000 a year
- Full-time
- Computer literacy
- Computer skills
- Power tools
- Annual leave
- Employee discount
Quick apply
4d
Service Coordinator - Office based
P & I Generators —Havant
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Time management
Quick apply
L2 Engineer
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Azure
- Continuous improvement
- Scripting
Quick apply
Geotechnical Engineer
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- English
- Travel
- Annual leave
- Employee discount
Senior Software Engineer, Core Experiences - Brighton, United Kingdom
Speechify —Brighton
- Remote
11d
Principal Geotechnical Engineer
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Mentoring
- Annual leave
- Employee discount
Senior Principal Geotechnical Engineer
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Travel
- Annual leave
- Employee discount
Senior Engineering Geologist
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- English
- Travel
- Annual leave
- Employee discount
Engineering Geologist
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- English
- Travel
- Annual leave
- Employee discount

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Junior IT Support Engineer

Black Sheep Support Ltd
Brighton

Quick apply

Job details

Permanent | Full-time
From £25,000 a year

Benefits

Health & wellbeing programme
Additional leave
Cycle to work scheme
Financial planning services
Free flu jabs
Annual leave
Discounted or free food
Company pension
Company events
Private medical insurance
Life insurance
Referral programme

Qualifications

Technical troubleshooting
Driving Licence
Azure
Customer service
Ticket management
Firewall
IT support
DNS
Network support
Customer support
Customer interaction
Communication skills
Microsoft Azure
Intune
Help desk

Full job description

Start Your Next Chapter in IT – We’re Hiring a Junior IT Support Engineer

(Full-time, Office-Based, Monday – Friday)

At Black Sheep Support, we’re looking for a motivated Junior IT Support Engineer to join our growing technical team. With an exciting pipeline of new sales and customer projects, this is a brilliant opportunity to build your skills, take on responsibility and grow with the business.

Working alongside our CTO, Senior Engineers and a small team of Engineers, you’ll support customers, solve day-to-day technical issues and contribute to projects across Microsoft 365, cloud, devices, networking and security.

This is a broad, hands-on role in a growing MSP. You’ll spend much of your time supporting customers and working through tickets, but you’ll also get involved in project work, pre-sales preparation, customer onboarding and billing queries. We need a self-starter with a can-do attitude who is curious, dependable and happy to muck in wherever the team needs help.

The Role

As a Junior IT Support Engineer, you’ll be one of the first people our customers turn to for help. You’ll diagnose and resolve issues, keep customers informed and make sure your work is clearly documented. When something needs deeper expertise, you’ll gather the right information and escalate it effectively to a senior engineer.

No two days will look exactly the same. The role combines first and second-line support with customer service, project assistance and the practical tasks that keep a growing MSP running smoothly.

You’ll be supported by experienced engineers who will help you develop your technical knowledge and confidence. In return, we’ll expect you to take ownership of your learning, ask thoughtful questions, follow work through and contribute positively to the whole team.

The role is primarily office-based, with occasional travel to customer sites across the UK. There may also be occasional planned out-of-hours work for project implementations, with support from the wider team.

What You’ll Be Doing

Responding to first and second-line support tickets and resolving issues across hardware, software, Microsoft 365, devices and networks
Setting up, configuring and supporting Microsoft 365 Modern Workplace environments
Supporting Microsoft Azure, Entra ID, Intune and Windows environments under the guidance of senior engineers
Assisting with networking equipment, firewalls and wireless solutions
Following security best practice across identity, devices, email, cloud services and networks
Troubleshooting methodically, documenting your work and escalating complex issues with clear, useful information
Building positive customer relationships and communicating clearly with technical and non-technical users
Helping with technical discovery and pre-sales preparation, including gathering information and documenting customer requirements
Supporting customer onboarding, device preparation, user setup and service handover
Learning from senior engineers, sharing useful knowledge and contributing to better documentation and processes
Helping with billing and account queries by checking technical details and confirming the work completed
Pitching in across the support queue and wider business when priorities change - no “that’s not my job” mentality

What We Offer

Competitive starting salary, depending on experience.
25 days annual leave + bank holidays
Up to 5 additional days off through our attendance reward scheme
Life Assurance after 12 months of service
Health Insurance after 2 years of service
Early finish on Fridays, birthday leave, regular incentives & team socials
Fully stocked kitchen and recreation area with free snacks and drinks
Training and certification support, including a Microsoft Modern Work certification programme
Genuine career progression – we’re passionate about promoting from within

Who We’re Looking For

We’re looking for someone who is enthusiastic about technology, enjoys helping people and takes pride in doing things properly. You’ll be a calm problem-solver who is willing to learn, comfortable asking for help and determined to see work through.

Some hands-on IT support experience is preferred, especially within an MSP or managed IT services environment. We’re also open to candidates at the beginning of their career who can demonstrate strong fundamentals, practical learning and the right attitude.

You’ll ideally have:

Experience in an IT support, service desk, helpdesk or technical customer service role, or equivalent practical experience
Exposure to an MSP or managed IT services environment, or an understanding of how an outsourced IT support business works (preferred)
A working knowledge of Microsoft 365 and Windows, with an interest in developing skills across Modern Workplace, Azure, Entra ID and Intune
A basic understanding of networking concepts such as IP addressing, DNS, DHCP, Wi-Fi and firewalls
Awareness of cyber security fundamentals, including strong authentication, device security, phishing and safe handling of customer data
A logical approach to troubleshooting and the patience to investigate problems methodically
Clear communication and strong customer service skills, with the confidence to speak to technical and non-technical users
Good organisation, attention to detail and the ability to manage several tickets or tasks while keeping people updated
A proactive, solutions-focused approach: a self-starter with a can-do attitude, a willingness to learn and a genuine readiness to muck in
A full UK driving licence and access to your own vehicle, as occasional travel to customer sites is required

Why Join Black Sheep Support

We’re a close-knit, growing team with an exciting pipeline of new sales and customer projects. You’ll learn from experienced engineers, work with a wide range of technologies and gain exposure to the full customer journey - not just the support queue. As your skills grow, so will your responsibility and opportunity to progress.

If you want variety, practical experience and the chance to build a strong career in managed IT while helping take a growing business to the next level, we’d love to hear from you.

Apply now to start your next chapter with Black Sheep Support.

Pay: From £25,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Financial planning services
Free flu jabs
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme

Ability to commute/relocate:

Brighton, East Sussex: reliably commute or plan to relocate before starting work (required)

Application question(s):

Why did you leave/are you leaving your most recent role?
Why do you want to work as an IT Support Engineer?

Experience:

IT support: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in burpham, wsx

Junior IT Support Engineer

First Response Engineer - Service Desk - MSP

Senior Service Desk Engineer

IT and Cyber Presales Engineer

Device Repairs Engineer

Service Coordinator

Senior Systems Support Analyst Team Leader

Software Engineer Flight Simulation

Installation Field Engineer - Remote

Technical Facilities Service Assistant

Service Coordinator - Office based

L2 Engineer

Geotechnical Engineer

Senior Software Engineer, Core Experiences - Brighton, United Kingdom

Principal Geotechnical Engineer

Senior Principal Geotechnical Engineer

Senior Engineering Geologist

Engineering Geologist

Other jobs to consider

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