Customer care specialist Work, Jobs in Bursledon, Ham (with Salaries)

Customer Experience Specialist
Browns More Hair Now Ltd —Chichester
- £24,500 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Business Support Manager
M Group —Southampton
- Microsoft Office
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
Deep Cleaning Operative
Pinnacle Group —Southampton
- £13.45 an hour
- Temporary
- Windows
- Employee discount
Quick apply
Shop Manager - Bitterne
Naomi House —Bitterne
- £14.05 an hour
- Full-time
- Hospice
13d
Shop Manager - Bitterne
Naomi and Jack's —Bitterne
- £14.05 an hour
- Full-time
- Hospice
Quick apply
13d
Contact Centre Administrator
Damira Dental Studios —Portsmouth
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
12d
Team Secretary - Eating Disorders
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Bitterne
- £25,760 - £27,476 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Senior Practitoner
Advance Housing and Support Ltd —Southampton
- £29,769.39 a year
- Weekend availability
- Management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
11d
Receptionist
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,272 a year
- Part-time
- English
- Microsoft Office
- Organisational skills
10h
Pharmacist
Boots —Whiteley
- Weekend availability
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Handyperson
Anchor —Eastleigh
- £13.45 an hour
- Weekend availability
- Customer service
- Maintenance
- Employee discount
13d
Care Navigator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Alverstoke
- £25,272 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
16h
Bank Medical Records Administrator
Spire Healthcare —Portsmouth
- Full-time
- Computer literacy
- Annual leave
6d
Plumber
A Plus Clean LTD —Southampton
- £35,000 - £40,000 a year
- Overtime
- Carpentry
- Maintenance
- Plumbing
Quick apply
7d
Admin Assistant Talking Therapies
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £25,272 a year
- Part-time
- Administrative experience
- IT
- Communication skills
6d
Fertility Specialist
TFP Fertility —Southampton
- Weekend availability
- Master's degree
- Communication skills
- Free parking
Quick apply
Medical Records Administrator - Bank
Spire Healthcare —Southampton
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Waking Nights Support Worker Specialist
Advance Housing and Support Ltd —Alverstoke
- £15.44 an hour
- Weekend availability
- English
- Care plans
- Employee assistance programme
- Employee discount
Assistant Shop Manager - Bitterne
Naomi House —Bitterne
- Part-time
- Hospice
13d
Guest Operations Specialist SOU
Signature Aviation —Southampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Quick apply

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Customer Experience Specialist

Browns More Hair Now Ltd
Chichester

Quick apply

Job details

Permanent | Full-time
£24,500 - £26,000 a year
5 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Work from home
Private medical insurance
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Administrative experience
Organisational skills
Communication skills

Full job description

Department: Customer Experience
Reports to: Customer Experience Team Lead
Location: Chichester
Contract: Full-time, permanent (Monday–Friday, 9am–5pm)
Salary: £24,000 - £26,000

We’re Browns (& you could be too.)

We help people feel like themselves again. With understanding, care, and expertise, our specialist wig consultants and stylists guide each person through their hair journey with compassion and confidence — because feeling good begins with feeling understood.

Where we’re at
Our Customer Experience team is at the heart of Browns. You’re the first voice our patients hear — the person guiding them through what is often an emotional and vulnerable moment. You’ll support patients referred from NHS Trusts across the UK, manage appointment journeys, answer queries, and ensure every interaction reflects the care and compassion Browns is known for.

We’re looking for someone who can bring calm, empathy, and structure to a role that truly impacts people's lives.

Next Chapter
This is a varied, rewarding role where you’ll support patients from their initial referral through to their appointment with our Wig Consultants. You’ll manage clinic diaries through our online booking system, coordinate bookings, answer queries, and ensure every patient feels listened to and looked after.

If you’re warm, organised, and thrive in a role where you can genuinely help people, this could be the next chapter for you.

What you’ll be doing
You’ll provide outstanding support to Browns patients, ensuring every interaction is handled with empathy, efficiency, and professionalism.

You’ll be:

Making initial contact with referred patients to introduce Browns, explain the referral process, set expectations, and secure appointments.
Being the first point of contact for all incoming calls — offering clear, compassionate support.
Managing the diary using our booking system: creating patient profiles, adding appointments, rearranging bookings, and ensuring schedules run smoothly.
Assisting patients from any Trust with queries such as booking or amending appointments, placing product orders, and checking order progress.
Returning missed calls, including those received outside working hours.
Supporting Wig Consultants during clinic days by handling referral and patient queries promptly.
Building and maintaining strong relationships with NHS Trust contacts.
Providing administrative support to colleagues and covering duties during annual leave or busy periods.

What we’re looking for
You don’t need to meet every requirement, but ideally you’ll bring:

At least 2 years’ experience in a customer service or patient-facing environment.
Strong administrative and organisational skills, with confidence managing multiple tasks.
Excellent communication skills — friendly, professional, and clear.
Previous call-handling experience.
Ability to work independently and use initiative.
Confidence handling sensitive or emotional conversations with care.
A warm, patient manner — with empathy at the heart of what you do.
Understanding of GDPR and general H&S expectations.

Core Competencies

Essential:

Analytical: Makes rational, informed decisions based on information and context.
Self-Driven: Motivated, proactive, and committed to achieving goals.
Communication: Speaks and writes clearly, adapting style and tone appropriately.

Important:

Learnability: Continuously builds knowledge and skills.
Resilience: Maintains effective performance during pressure or setbacks.
Teamwork: Works respectfully and effectively with colleagues.

What you’ll get from us

A supportive, compassionate team who care deeply about the people we serve.
28 days holiday (including bank holidays), increasing annually with length of service (up to 5 extra days).
Healthcare and pension from day one.
2 volunteering days per year to support causes that matter to you.
Ongoing training and development opportunities.
A meaningful role where your work directly helps people feel like themselves again.

The important bit
If this role sounds right for you — even if you don’t meet every single requirement — we’d still love to hear from you. Show us your strengths, your passion, and what you can bring to Browns. Let’s talk.

Job Types: Full-time, Permanent

Pay: £24,500.00-£26,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in bursledon, ham

Customer Experience Specialist

Business Support Manager

Deep Cleaning Operative

Shop Manager - Bitterne

Shop Manager - Bitterne

Contact Centre Administrator

Team Secretary - Eating Disorders

Senior Practitoner

Receptionist

Pharmacist

Handyperson

Care Navigator

Bank Medical Records Administrator

Plumber

Admin Assistant Talking Therapies

Fertility Specialist

Medical Records Administrator - Bank

Waking Nights Support Worker Specialist

Assistant Shop Manager - Bitterne

Guest Operations Specialist SOU

I want to receive the latest job alerts for customer care specialist in bursledon, ham

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