Customer experience manager (contact centre manager) Work, Jobs in Bursledon, Ham (with Salaries)

Customer Experience & Retentions Advisor
WeBuyAnyPhone.com —Fareham
- Up to £31,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
7d
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
Contact Centre Reporting manager
Utilita Energy Limited —Valley Park
- £44,639 a year
- Customer service
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
14d
Senior Business Development Manager
Visitor Chat Limited —Portsmouth
- £52,000 - £80,000 a year
- Full-time
- Sales
- Business development
- In-person
- Annual leave
- Referral programme
Quick apply
12d
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Sales
- Continuous improvement
- Driving
- Employee discount
Quick apply
Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
Customer Account Executive Role
IPA Supplies —Portsmouth
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
1h
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Continuous improvement
- Leadership
8d
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
Senior Project Lead - Housing
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Management
- Analysis skills
- Employee assistance programme
- Employee discount
7d
Cover Cleaning Operative / Cleaner
RAPID CLEAN —Southampton
- £14.50 an hour
- Temporary
- In-person
- School
- Time management
Quick apply
CSS Programme Manager (Service Owner)
Roke —Romsey
- Full-time
- Project management
- Travel
- Business
Deputy Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £30,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Employee discount
9d
Children & Learning Services Academy Manager
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Employee assistance programme
- Employee discount
6d
CSS Programme Manager (Service Owner)
Roke Manor Research Limited —Romsey
- Project management
- Travel
- Business
Senior Project Lead - Education
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Management
- Analysis skills
- Employee assistance programme
- Employee discount
7d
Referral Pathway Coordinator
University of Southampton —Southampton
- £27,319 - £30,378 a year
- Full-time
- Maintenance
- Administrative experience
- University
8d
Customer Service Advisor
Quilter —Southampton
- £18,000 a year
- Full-time
- Hybrid work
Retail Manager FTC
Land Securities —Portsmouth
- Weekend availability
- Annual leave
- Employee assistance programme
Upgrade Pathway Coordinator
University of Southampton —Southampton
- £27,319 - £30,378 a year
- Full-time
- Maintenance
- Administrative experience
- University
9d

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Customer Experience & Retentions Advisor

WeBuyAnyPhone.com
Fareham

Quick apply

Job details

Permanent | Full-time
Up to £31,000 a year
7 days ago

Benefits

Casual dress
Company events
Gym membership

Qualifications

CRM software
Customer service
Salesforce
Complaint handling
Organisational skills
Telecommunication
Business requirements
Account management
Communication skills
Negotiation

Full job description

WeBuyAnyPhone.com is the UK's largest independent tech recycling business, buying, refurbishing and recycling mobile phones, tablets and wearable tech. We're looking for a confident and resilient Customer Experience & Retentions Advisor to join our growing team.

This role is ideal for someone who enjoys speaking to customers, thrives in a fast-paced environment, and knows how to balance excellent customer service with commercial awareness.

Location: Whiteley, near Solent Hotel
Salary: Basic salary up to £28,000 DOE, plus performance bonus of up to £3,000 per year (OTE up to £31,000)
Hours: Monday–Friday, 8:30am–5:00pm

Why This Role Matters

This is a busy, high-volume contact role where you'll spend your day speaking with customers across phone, email and live chat.

You'll be handling consecutive inbound and outbound customer conversations, helping customers understand the value of their devices, addressing concerns around any revised offers, and retaining customers wherever possible.

Success in this role comes from being able to build rapport quickly, handle objections confidently, and deliver a positive customer experience while working within clear business guidelines.

This role sits between customer service and retention. We're looking for someone who genuinely enjoys helping customers, while also demonstrating strong commercial awareness. You'll be comfortable understanding business requirements, discussing revised offers with customers, and balancing customer needs with commercial objectives to achieve the best possible outcome for both the customer and the business.

What You’ll Be Doing

Managing a high volume of customer interactions via phone, email and live chat
Discussing revised offers with customers clearly, professionally and confidently
Handling objections and retaining customers wherever possible
Explaining our grading process and pricing decisions in a fair and consistent manner
Delivering excellent customer service while balancing commercial outcomes
Maintaining accurate customer records and notes
Working closely with internal teams to ensure a smooth customer journey
Meeting customer experience and retention targets

What We're Looking For

At least 1 year's recent experience in a contact centre, call centre, customer service, retention, account management, or objection-handling role
Experience managing high volumes of customer interactions across multiple channels
Strong written and verbal communication skills, with the ability to listen actively, build rapport quickly, and handle challenging conversations professionally
Resilient, positive, and calm under pressure in a fast-paced environment
Confident handling objections and balancing customer satisfaction with commercial objectives
Motivated by delivering results and retaining customers within a structured, process-driven environment
Enjoy engaging with customers and achieving positive outcomes

Desirable

Experience within e-commerce, telecoms, consumer electronics, or marketplace platforms such as eBay and Amazon
Experience using CRM systems, particularly Salesforce
Previous customer retention or loyalty programme experience

Why Join Us?

Competitive salary with the opportunity to make a real impact in a growing business
Be part of a close-knit, supportive team where you'll receive ongoing training and support to help you succeed
Work in an exciting industry at the intersection of technology, e-commerce and sustainability
You'll join an award recognised business, who has been shortlisted and named finalist for several industry awards, including the Sustainability and Environment category at the 2024 Mobile News Awards. We're committed to reducing electronic waste and giving technology a second life, helping to create a more sustainable future.
We actively encourage employee feedback through regular surveys, our monthly all-hands meetings and through our suggestion scheme
Make a genuine difference by helping customers get the most value from their technology while contributing to a circular economy

Additional Information

This is a full-time office-based role
DBS check required.

Recruitment Process

We aim to keep our recruitment process straightforward and transparent:

Stage 1 - Initial Screening Call

A short introductory call with a member of the People & Culture team to learn more about you and to cover a few initial recruitment checks.

Stage 2 - Teams Interview

A 45- minute teams interview with our Customer Experience Manager, featuring competency-based questions alongside an opportunity to gain a deeper understanding of the role and what success looks like.

Stage 3 - Final Face-to-Face Interview

An opportunity to meet our Customer Experience Manager and the People & Culture team in person, learn more about the business and working environment, ask any remaining questions, and discuss your suitability for the role.

We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we’ll be happy to accommodate you.

WeBuyAnyPhone is part of the Ridown Group, a forward-thinking private investment company with a proven track record of building and scaling brands into multi-million-pound businesses. Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!

**We are not working with third-party recruiters for this role, and any unsolicited submissions will be considered direct applications without agency involvement.

Job Types: Full-time, Permanent

Pay: Up to £31,000.00 per year

Benefits:

Casual dress
Company events
Gym membership

Ability to commute/relocate:

Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years' experience do you have working in a contact/ call centre?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager (contact centre manager) jobs in bursledon, ham

Customer Experience & Retentions Advisor

Customer Experience Manager (Contact Centre Manager)

Contact Centre Reporting manager

Senior Business Development Manager

Sales Centre Manager

Customer Experience Training and Quality Manager

Customer Account Executive Role

Contact Centre Director

Customer Service & Experience Team Leader

Senior Project Lead - Housing

Cover Cleaning Operative / Cleaner

CSS Programme Manager (Service Owner)

Deputy Helpdesk Manager

Children & Learning Services Academy Manager

CSS Programme Manager (Service Owner)

Senior Project Lead - Education

Referral Pathway Coordinator

Customer Service Advisor

Retail Manager FTC

Upgrade Pathway Coordinator

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