Mobile response Work, Jobs in Bursledon, Ham (with Salaries)

Customer Service Advisor
Aerial Direct —Fareham
- £27,100 a year
- Full-time
- Hybrid work
- Agile
- Employee assistance programme
- Employee discount
Quick apply
11d
Business Development Executive
Veolia ES (UK) Limited —Fawley
- Up to £32,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Employee discount
Quick apply
Electrician
OCS Group —Southampton
- Overtime
- Referral programme
Quick apply
Operative [Track Maintenance] - Eastleigh DU
Network Rail —Eastleigh
- £29,611 a year
- Weekend availability
- Communication skills
- Annual leave
4d
Helpdesk Operator - Fire & Security
Emcor —Eastleigh
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Quick apply
M&E Engineer
Arcus FM —Salisbury
- £35,000 - £45,000 a year
- Full-time
- Driving
- IT
- Annual leave
Quick apply
9d
TEMPORARY COVER-Security Officer - Gatehouse Duties and Foot Patrols Southampton SO16 0YS
Guardforce Security Services Ltd —Southampton
- £13 an hour
- Temporary
- Customer service
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
12d
Technician Signalling Maintenance
Network Rail —Eastleigh
- £43,104 - £45,699 a year
- Weekend availability
- Maintenance
- Driving
- Mechanical knowledge
- Annual leave
9d
Apprentice Engineer - Fire & Security
ADP Security Systems —Petersfield
- £17,000 - £21,000 a year
- Schematics
- English
- Hotel
Quick apply
Team Leader [Signalling Maintenance]
Network Rail —Eastleigh
- £52,291 a year
- Weekend availability
- Maintenance
- Mechanical knowledge
- Annual leave
9d
Mobile Mechanical Engineer
Mitie —Andover
- Overtime
- Computer literacy
- Programmable logic controllers
- Electrical experience
- Annual leave
- Employee discount
10d
Fire & Security Engineer
Emcor —Eastleigh
- £44,000 a year
- Overtime
- Automotive diagnostics
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply

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mobile response jobs near bursledon, ham

Customer Service Advisor

Aerial Direct -
Fareham

Quick apply

Job details

Full-time
£27,100 a year
11 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Agile

Full job description

Customer Service Advisor

Join our team as a Customer Service Advisor and play a vital role in supporting Aerial Directs growing mobile customer base. Youll be the friendly voice our customers rely on the first point of contact who makes a real difference by solving problems, answering queries, and delivering an exceptional experience every time.

We offer a flexible hybrid working model - 3 days working from home and 2 days in our newly refurbished Fareham office - giving you the perfect balance between collaboration and flexibility.

Full time Monday Friday with 1 Saturday in 4

Week 1 08:30 - 17:00

Week 2 09:00 - 18:00

1 Saturday Shift in 4 10:00 14:00

What do we offer?

Holiday rising with each year of service
Your Birthday Off - after all it's the most important day of the year!
Buy/Sell holiday scheme
Access to Perkbox platform
Free eye tests & support towards glasses
Our Employee Assistance Programme offering confidential Wellbeing Support
Regular events and activities throughout the year including our famous Christmas Party & Employee Awards!
Company pension scheme
Youll Get Involved In:

Be responsible for answering customer enquiries via incoming calls and resolving in a first-time response where possible
Follow best practice to successfully manage and resolve queries within the SLA timescale for each query type
Where another team is accountable for resolving a query, ensuring the necessary information is transferred to them fully and efficiently to allow them to promptly resolve the query
Identify and assess customers' needs and requirements to achieve satisfaction and where necessary advising on and offering further products
Build sustainable relationships and trust with customers through open and interactive communication
Follow communication procedures, guidelines and processes to ensure you are providing consistent, concise and regular internal and customer communication
Displays extensive knowledge of products and services
Exceed customer expectations
Ensure full accuracy and attention to detail in all interaction with internal / external customers
Ideally, youll have experience of:

Experience of handling customer queries by telephone
Experience of working within a high-volume, fast paced environment

Who are we?

We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience.

Working at Aerial Direct offers the opportunity to be part of a supportive and professional environment where your contribution is recognised and valued. We believe in giving our employees the tools, training, and support they need to succeed, while providing opportunities to develop new skills and grow within the business. Youll work on a variety of tasks, collaborate with different teams across the organisation, and play an important role in the day-to-day success of the company.

We are proud to be one of the UKs leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.

Our Process

Step 1: Is there a fit? Youll have a chat with our Talent Acquisition team, talk through your past experiences and what it is youre looking for from your career

Step 2: Meet with your would-be manager, our Customer Services Manager, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. Youll run through a few scenario based questions, and get the opportunity to ask anything youd like to learn about.

Step 3: If it looks like a good fit from both sides, well be looking to make you an offer!

Our Values:

All: We are one team enabling each other and the business to thrive

Elite: We will be the very best that we can be for our customers and our colleagues

Respectful: We show respect for our environment, our people and above all else, our customers

Impeccable: We will deliver the best customer experience and service in all we do

Agile: Were always looking to be one step ahead, quick to move, and to anticipate our customers needs

Limitless: We seek continuous improvement in order to grow and develop the business

Quick apply

Refine Your Search

mobile response jobs in bursledon, ham

Customer Service Advisor

Business Development Executive

Electrician

Operative [Track Maintenance] - Eastleigh DU

Helpdesk Operator - Fire & Security

M&E Engineer

TEMPORARY COVER-Security Officer - Gatehouse Duties and Foot Patrols Southampton SO16 0YS

Technician Signalling Maintenance

Apprentice Engineer - Fire & Security

Team Leader [Signalling Maintenance]

Mobile Mechanical Engineer

Fire & Security Engineer

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We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience.

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