Dispatch operator Work, Jobs in Burslem, Sts (with Salaries)

Customer Service & Repairs Coordinator
OpenFix Ltd —Newcastle-under-Lyme
- £26,500 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
5d
Transport Operator - 4 On/4 Off
Maritime Transport —Longport
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Dispatch Operator
My Cab Ltd —Crewe
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- No experience needed
- Analysis skills
- Free parking
- Employee discount
Quick apply
2d
Transport Support Operator
Culina Logistics —Stafford
- £26,825 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Transport Co-ordinator Early & Late Shifts
Asap Cargo Ltd —Middlewich
- From £33,000 a year
- Full-time
- Administrative experience
- Warehouse experience
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
Transport Admin Clerk (Nights)
DHL —Stoke-on-Trent
- £25,750 a year
- Night shift
- Computer literacy
- Data entry
- Free parking
2d
Transport Coordinator
Gist Limited —Crewe
- £33,000 a year
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee assistance programme
- Employee discount
1d
Dispatcher (Stoke-on-Trent)
MedicoPartners —Stoke-on-Trent
- £14 - £15 an hour
- Part-time
- Organisational skills
- IT
Quick apply
Customer Service Administrator
WS Transportation —Knutsford
- £26,500 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Transport Operator
ATL —Derby
- £33,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Referral programme
Quick apply
4d
Service Co-ordinator - Helpdesk - 12 month FTC
EQUANS —Stoke-on-Trent
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Dispatcher (Leek)
MedicoPartners —Leek
- £14 - £15 an hour
- Weekend availability
- Organisational skills
- IT
Quick apply
1d
Service Co-ordinator
Endress+Hauser UK —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Office and Hire Desk
Scott’s Hire Ltd —Sandbach
- Part-time
Helpdesk Administrator
Mitie —Buxton
- £23,874.96 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Rail Replacement Coordinator
First Bus —Crewe
- £12.60 an hour
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
Breakdown Advisor (Night Shift)
Halfords —Stafford
- £12.71 an hour
- Weekend availability
- In-person
- Annual leave
- Employee discount
Transport Planning Operative
DSV —Manchester
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
14d
Transport Administrator
Stobart —Rudheath
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Breakdown Advisor (Part-time, 25 hours)
Halfords —Stafford
- £12.71 an hour
- Part-time
- In-person
- Annual leave
- Employee discount
7d

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Customer Service & Repairs Coordinator

OpenFix Ltd -
Newcastle-under-Lyme

Quick apply

Job details

Permanent | Full-time
£26,500 - £30,000 a year
5 days ago

Benefits

Company pension
On-site parking

Qualifications

Customer service
GCSE
Microsoft Office
Organisational skills
IT
Care plans
Time management

Full job description

Job Title: Customer Service & Repairs Coordinator

Location: Newcastle-under-Lyme, ST5 7RG (Landmark Business Centre)

Salary: £26,500 - £30,000 salary per annum

Job Type: Full-time, Permanent

About OpenFix:

At OpenFix, we are a fast-growing, independent business. We protect what matters most by providing high-quality home repair service plans that keep our customers' heating, plumbing, and home systems running smoothly.

We have an established customer base and are looking for sharp, organised people to manage repairs and deliver professional customer service. We believe in open communication, quick problem-solving, and building a motivated team of people who take pride in their work and appreciate a supportive, fast-paced environment.

Is This the Right Fit For You?

Before you apply, we want to be completely transparent about the environment. We value consistency and clear standards, so this role is perfect for you if:

You thrive in an office environment: We are a fully office-based team. We value real-time collaboration, face-to-face support, and the energy of working together daily.
You value consistency: You understand that sticking to established processes ensures we treat every customer fairly. You can hold your ground and have professional conversations because you know that staying in line with our terms and conditions protects our entire community.
You are a natural problem solver: If an engineer isn't immediately available, you won't just wait for the system to update. You’ll be proactive picking up the phone to source, negotiate with, and secure new contractors to cover the emergency.
You are comfortable with our rota: You are happy working a rotating shift pattern (operating hours 8:00 AM to 6:00 PM, 40 hours per week) and committing to one mandatory Saturday shift per calendar month. Because our customers need us year-round, we also cover standard Bank Holidays on a rota—if you work a Bank Holiday, that day remains in your holiday pot to book off at another time instead.

Salary & Holiday:

Competitive Salary: An annual salary of £26,500 to £30,000 per annum (dependent on experience).
Holiday Entitlement: 28 days total annual holiday entitlement.
Location: We are fully office-based at the Landmark Business Centre in Newcastle-under-Lyme, Stoke-on-Trent.
Plus: Workplace pension scheme and comprehensive training to get you up to speed.

The Role: What You’ll Actually Be Doing

This is a fast-paced role where you act as the crucial link between our service plan holders and our network of engineers.

Own the Lifecycle of Repairs: You aren't just logging calls. You are managing the entire process—from the initial customer request, to evaluating agreement terms, sourcing an engineer, and confirming the job is completed.
Evaluate & Deliver Decisions: Review inbound repair requests against our service agreements. You'll make clear decisions based on the customer's terms and deliver those decisions over the phone with empathy, clarity, and professionalism.
Command & Control the Job: When a job is accepted, you’ll dispatch it to our engineer network. If no one is available locally, you will take the initiative to source, call, and onboard new qualified engineers so no customer is left stranded.
Manage to Completion: Track the job all the way through, holding firm, professional conversations with engineers to ensure they turn up, do the job right, and charge fairly.
Support Business Growth: As part of a close-knit team, you will assist with new customer sign-ups, negotiate cancellation requests, and improve overall customer retention, using your relationship-building skills to keep our community's protection active.
Master the Details: Ensure data protection (GDPR) and company confidentiality processes are strictly followed at all times.

The Perfect Candidate Ticks These Boxes:

We care about character, focus, and attitude. You’re perfect for this if:

You're a People Person: You naturally connect with people, build rapport instantly, and genuinely love talking on the phone.
You Care About the Details: You take pride in accuracy, you notice the little things, and you can strictly follow core operational processes.
You’re Tech-Fluent: We use modern CRM platforms, billing software, and custom internal tech. To pass our training and thrive here, you need to be someone who picks up new software easily and can navigate between multiple web apps quickly and accurately under pressure.
You're Committed to Growth: You want a stable, rewarding role where you can become a true expert in what you do, challenge yourself daily, and grow your skills alongside an expanding business.

HOW TO APPLY (PLEASE READ CAREFULLY)

We take great care in building our team and select candidates based on alignment with our values, character, and problem-solving skills. Our process follows a deliberate path:

1. Stage 1: Initial Interest

Hit the Apply button on Indeed to submit your CV.

2. Stage 2: The OpenFix Candidate Assessment

You will receive an invitation containing a unique link to our official candidate questionnaire. This is an essential step designed to let you showcase your practical logic, software fluency, and communication style.

3. Stage 3: Performance Scoring and Analysis

Completed assessments are processed through our evaluation system, where answers are scored against our core benchmarks for quality, detail, and problem-solving.

4. Stage 4: On-Site Interview

Candidates whose responses meet our operational benchmarks will progress directly to a face-to-face interview at our offices to meet the team.

Please Note: We place a high value on thoroughness. Completing the assessment is the required gateway to be considered for a role, ensuring that we invest our time with candidates who are genuinely invested in joining OpenFix.

Job Types: Full-time, Permanent

Pay: £26,500.00-£30,000.00 per year

Benefits:

Company pension
On-site parking

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

dispatch operator jobs in burslem, sts

Customer Service & Repairs Coordinator

Transport Operator - 4 On/4 Off

Dispatch Operator

Transport Support Operator

Transport Co-ordinator Early & Late Shifts

Transport Admin Clerk (Nights)

Transport Coordinator

Dispatcher (Stoke-on-Trent)

Customer Service Administrator

Transport Operator

Service Co-ordinator - Helpdesk - 12 month FTC

Dispatcher (Leek)

Service Co-ordinator

Office and Hire Desk

Helpdesk Administrator

Rail Replacement Coordinator

Breakdown Advisor (Night Shift)

Transport Planning Operative

Transport Administrator

Breakdown Advisor (Part-time, 25 hours)

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