Director of customer service Work, Jobs in Bury, Gtm (with Salaries)

Associate Director of Retail - South
GOOUTDOORS —Bury
- Full-time
- Microsoft Office
- Mentoring
- Leadership
Quick apply
Head of Product & Digital
Specscart. —Bury
- Full-time
- Software development
- AI
Quick apply
Head of Order to Delivery
Haier Europe —Birchwood
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- ERP systems
- Communication skills
2d
Head of Compliance
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Continuous improvement
- Travel
Quick apply
Assistant Director (ICT and Digital Transformation)
Calderdale Council —Halifax
- £103,464 a year
- Full-time
- IT
- Leadership
Head of Technology UKI
Bupa —Salford
- Full-time
- Computer Science
- Engineering
- Software development
- Employee discount
- Gym membership
Quick apply
Head of Client and Learner Services
Fitch Learning —Manchester
- Hybrid work
- Microsoft Excel
- Project management
- Continuous improvement
Head of Rental and Used Equipment
Jungheinrich UK —Warrington
- Sales
- Continuous improvement
- Business
Quick apply
13d
Head of Brand & Content
The Fragrance Shop —Manchester
- Leadership
- Free parking
- Work from home
10d
Head of Shift Operations - Fulfilment / 3PL
THG Ingenuity —Warrington
- Management
Quick apply
Head of Change
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
Quick apply
Trading Director
Awaze —Manchester
- Hybrid work
- AI
- Leadership
- Communication skills
- Employee discount
1d
Head of Ecommerce - THG Nutrition | Myprotein
THG —Manchester
- Sales
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Mobile Engineering
Valtech Group —Manchester
- Public speaking
- Presentation skills
- APIs
Financial Sponsors - Associate Director
Shawbrook —Manchester
- Full-time
- Microsoft Excel
- Management
- Customer service
- Employee assistance programme
- Employee discount
Product Director - Billing & Pricing
Worldpay (UK) Limited —Manchester
- Bachelor's degree
- AI
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5d
Head of Regulatory Compliance & Quality
THG Ingenuity —Manchester
- Leadership
- Communication skills
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director of customer service jobs near bury, gtm

Associate Director of Retail - South

GOOUTDOORS -
Bury

Quick apply

Job details

Full-time

Qualifications

Microsoft Office
Mentoring
Leadership
Communication skills

Full job description

At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors”. That’s because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values aren’t just posters on the wall, we live them every day; ‘One Team ‘we are stronger together’, ‘Responsibility ‘we take ownership’, ‘Passion ‘we believe in what we do’ and ‘Integrity ‘we do the right thing’. Clear values which help us to fulfil our mission to be ‘the nations favourite outdoor retailer’. If you share our passion and want to make a difference join our team to be a part of something ‘unbeatable’!

Associate Director South – JD Outdoor

Responsible to: Retail Director – JD Outdoors
Department: Central Operations
Location: Nationwide UK – Field based
Hours: 40 (Full-Time)

Role Overview:
This person will develop and grow our business across our South Outdoor division. Working as a member of the Outdoor Leadership Team with various stakeholders; Partnering with buying, merchandising, finance, marketing & retail functions to drive sales in line with our strategic aims. This role will involve travel and overnight stays across the UK.

Key Duties & Responsibilities:

As part of the Outdoor Leadership Team help shape, communicate, and implement the JD Outdoor vision, purpose, values, and strategy, with specific focus on your business area.
Focus & Drive - Develop and deliver a sales plan for your category in line with the JD Outdoors’s strategic aims.
Support & Develop Regional Managers to drive sales performance through the delivery of KPI’s; ensuring that sales, profit, and operational targets are met.
Work with Visual Merchandising teams to shape inspiring displays to aid customer journeys in store.
Create a strong service culture by engaging all category stakeholders to operate with our focus being on ‘Customer at the Heart’
Ensure effective sales monitoring and reporting is in place to highlight commercial opportunities
Support new stores openings, ensuring they are equipped to deliver your sales plan.
Identify and develop processes with central operations to deliver consistency to the customers.
Provide detailed competitior analysis and identify opportunities to improve the category to other stakeholders.
Propose soltuions which improve business performance and give a competitive edge to your business area.

Skills/Experience/Knowledge preferred:

Excellent communication and influencing skills, can demonstrate that they can use several communication styles to effectively influence a wide range of audiences.
Great coaching, mentoring and teambuilding skills that motivates and inspires others to take positive action, deliver great customer experiences and drive performance.
The ability to build trust and influence others through collaborative working relationships with key stakeholders.
A developing knowledge of the industry within your remit. A learning mindset which keeps up to date with the market and consumer feedback.
Knowledge of industry marketing techniques and best practices.
Capacity to manage various projects and work to tight deadlines.
Proficient and confident in the use of Microsoft Office products and retail business system.
Proven retail operations and leadership experience across multi-site retail that is gained within a fast-paced retail environment is essential.
Multi-site leadership experience delivering initiatives and commercial focus across projects, retail stores or similar is essential.
Proven record of driving performance through the delivery of KPI’s in a Multi-site business.
A leader that is Customer-centric and has a proven record of driving and delivering retail excellence in this area.

Leadership Behaviours:

Lead with a plan/do/review mindset.
Puts the Customer at the Heart.
Confident and clear decision maker.
Communicates in a way that inspires and engages.
Strives to be better.
Resilient and positive attitude even under pressure.
Takes personal responsibility.
Lives and breathes our values.
Passionate about developing teams.
Committed to two-way, clear, and honest feedback.
Confident to “have a go” and not afraid to challenge!
Builds great relationships.
Catches people doing the right things.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time

#GO

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Refine Your Search

director of customer service jobs in bury, gtm

Associate Director of Retail - South

Head of Product & Digital

Head of Order to Delivery

Head of Compliance

Assistant Director (ICT and Digital Transformation)

Head of Technology UKI

Head of Client and Learner Services

Head of Rental and Used Equipment

Head of Brand & Content

Head of Shift Operations - Fulfilment / 3PL

Head of Change

Trading Director

Head of Ecommerce - THG Nutrition | Myprotein

Head of Mobile Engineering

Financial Sponsors - Associate Director

Product Director - Billing & Pricing

Head of Regulatory Compliance & Quality

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