Head of customer success Work, Jobs in Bury, Gtm (with Salaries)

Customer Success and Retention Manager
The DMS Digital Group —Bolton
- £30,000 - £40,000 a year
- Full-time
- Driving
- Travel
- IT
- Free parking
- Employee discount
Quick apply
Head of Delivery
Bauer Media Group —Manchester
- Hybrid work
- Agile
- Communication skills
12d
Customer Services Executive
Softcat —Manchester
- Hybrid work
- Communication skills
- School
- Time management
- Flexible schedule
6d
Head of Standards & Verification
Training Qualifications UK —Sale
- £65,000 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
Quick apply
7d
Customer Experience Advisor
Rendall & Rittner —Manchester
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
4d
Team Leader: Student Support, Advice & Funding
University of Greater Manchester —Bolton
- £42,254 - £48,823 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
7d
Head of Education Strategy & Sales
Dataspire Solutions Ltd —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Customer Success and Retention Manager
DMS Digital group Ltd —Manchester
- £30,000 - £40,000 a year
- Driving
- Travel
- IT
Head of Year
Star Academies —Bacup
- £27,821.61 - £34,434.00 a year
- Call to connect
- Organisational skills
- School
7d
Head of Partnerships
Betfred —Manchester
- Full-time
- Marketing
- Analysis skills
- Project management
- Employee assistance programme
Quick apply
5d
Group Operations Manager
Out Lane Social —Leyland
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Free parking
- Store discount
Quick apply
6d
Internal Communications and Brand Executive
HSS Hire Group —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Head of Operations
PA Ross —Knutsford
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Flexitime
- Flexible schedule
Quick apply
CRM Manager
The Fragrance Shop —Manchester
- Free parking
- Work from home
Commercial - Customer Excellence Coordinator
Finsbury Food Group —Whitefield
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Bakery
- Employee assistance programme
- Employee discount
Quick apply
Head of Product
JDSPORTS —Bury
- Full-time
- Contracts
- Agile
- Leadership
- Employee discount
Quick apply
Content creator
Ox Resin Ltd —Manchester
- £25,000 - £40,000 a year
- Part-time
- Hybrid work
- Driving
- In-person
- Free parking
Quick apply
13d
Head of Bid Management
Vix Technology —Manchester
- Full-time
- AI
- Leadership
- Employee assistance programme
Quick apply
Head of Marketing
The Fragrance Shop —Manchester
- Retail management
- Marketing
- Free parking
- Work from home
Data Governance Manager
JDSPORTS —Bury
- Full-time
- Driving
- AI
- Communication skills
- Employee discount
Quick apply

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Customer Success and Retention Manager

The DMS Digital Group
Bolton

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year

Benefits

Free parking
Casual dress
Company car
Company events
Employee discount
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
SaaS
Account management
Communication skills

Full job description

Customer Success & Retention Manager/Exec Location

DMS Technology & Training Suite (Bolton Wanderers Stadium), DMS Head Office (Egerton, Bolton) and customer sites across the UK.

Job Type

Full Time

Join a Different Kind of Technology Partner

The DMS Digital Group helps schools, Multi Academy Trusts and businesses transform the way they work through technology.

From managed IT services, networking and cybersecurity to AV, print, cloud services and physical security, we deliver complete technology solutions backed by exceptional service and long-term partnerships.

As our business continues to grow, we are creating a new Customer Success & Retention Manager role to help strengthen customer relationships, improve customer experience and ensure every customer receives maximum value from their partnership with DMS.

This is a fantastic opportunity for somebody who enjoys working with people, building trusted relationships and helping organisations achieve their goals through technology.

The Role

This is not a traditional sales role.

It is about building relationships, understanding customer needs and becoming a trusted advisor to the organisations we support.

As Customer Success & Retention Manager, you will work closely with our customers throughout their journey with DMS, helping them understand new technologies, maximise the value of existing solutions and ensuring they receive an exceptional experience at every stage of their partnership with us.

You will regularly visit customer sites, attend review meetings, support customer events and work alongside our Account Management, Service Desk, Technical Services and Project Delivery teams to ensure customers receive a proactive, joined-up service.

You will become the voice of the customer within DMS, helping us continuously improve while ensuring our customers remain engaged, supported and informed.

The role offers a unique opportunity to work with a wide range of technologies and solutions across education and commercial sectors while developing long-term relationships with senior leaders, operational teams and key decision-makers.

What You'll Be Doing

You'll spend your time meeting customers, understanding their priorities and ensuring they continue to receive value from their investment in technology.

You'll help coordinate customer reviews, strategic planning meetings, technology update sessions and engagement events, while working closely with internal teams to ensure customer feedback is acted upon and opportunities for improvement are identified.

You'll develop a strong understanding of the technologies and services delivered by DMS, allowing you to confidently discuss industry trends, best practice and future opportunities with customers.

Whilst this is not a direct sales role, you'll work closely with our commercial teams to identify opportunities where additional solutions or services could further support customer objectives.

Most importantly, you'll help build long-term partnerships that strengthen customer loyalty, improve retention and contribute to the continued growth of the business.

Who We're Looking For

We're looking for someone who genuinely enjoys working with people and building relationships.

You may currently work in Customer Success, Account Management, Education Technology, Managed Services, Telecommunications, SaaS, Security, AV, IT Services or another customer-facing technology role.

You'll be a confident communicator, highly organised and comfortable engaging with a wide range of stakeholders from operational users through to senior leadership teams.

You don't need to be deeply technical, but you should have a genuine interest in technology and a desire to continually learn about new solutions and industry developments.

Most importantly, you'll care about customer outcomes and be passionate about delivering an exceptional customer experience.

Essential Requirements

Experience in a customer-facing role
Excellent communication and relationship-building skills
Strong organisational and planning abilities
Ability to work collaboratively across multiple teams
Professional presentation and communication skills
Full UK Driving Licence
Willingness to travel regularly to customer sites

Desirable Experience

Education sector experience
Multi Academy Trust experience
Customer Success or Account Management experience
Managed Services or IT Services experience
Telecommunications, SaaS, Security or AV industry experience
Experience delivering customer review meetings or strategic discussions
Knowledge of Microsoft 365, Google Workspace or cloud-based technologies

What We Offer

At DMS, we believe great people deserve great opportunities.

In return, we offer:

Competitive remuneration package based on experience
Company car and fuel card, or car allowance if preferred
Company mobile phone and laptop
Ongoing training, professional development and vendor certifications
Access to some of the most innovative technologies in the industry
A varied role combining office, customer site and event-based working
The opportunity to work from our DMS Technology & Training Suite at Bolton Wanderers Stadium
Genuine career progression opportunities within a growing business
A supportive, ambitious and customer-focused team culture

Why DMS?

We're building something different.

Our customers don't see us as suppliers; they see us as trusted partners.

This role is an opportunity to become a key part of that journey, helping customers navigate change, embrace technology and achieve better outcomes through long-term partnership.

If you're passionate about people, technology and delivering exceptional customer experiences, we'd love to hear from you.

Pay: £30,000.00-£40,000.00 per year

Benefits:

Casual dress
Company car
Company events
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of customer success jobs in bury, gtm

Customer Success and Retention Manager

Head of Delivery

Customer Services Executive

Head of Standards & Verification

Customer Experience Advisor

Team Leader: Student Support, Advice & Funding

Head of Education Strategy & Sales

Customer Success and Retention Manager

Head of Year

Head of Partnerships

Group Operations Manager

Internal Communications and Brand Executive

Head of Operations

CRM Manager

Commercial - Customer Excellence Coordinator

Head of Product

Content creator

Head of Bid Management

Head of Marketing

Data Governance Manager

I want to receive the latest job alerts for head of customer success in bury, gtm

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