Patient access occupations Work, Jobs in Bury St. Edmunds, Sfk (with Salaries)

Front of House Coordinator
Hestia Clinic —Bury St. Edmunds
- £24,000 - £32,000 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
- Employee discount
Quick apply
6h
Administration Assistant
PrimaryCareCareers —Bury St. Edmunds
- £12.71 an hour
- Monday to Friday
- Customer service
- Computer literacy
- GP surgery experience
- Annual leave
6d
Clinic Assistant
Newmedica —Bury St. Edmunds
- £26,750 - £27,500 a year
- Weekend availability
- English
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Medical Administrator - Women and Children
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £25,760 - £27,476 a year
- Part-time
9d
Bank Receptionist
Non-Clinical —Colchester
- £13 - £16 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Medical Office Clerk
French Consulting —Lakenheath
- Full-time
- Customer service
- Military
- GP surgery experience
Quick apply
11d
Health Business Centre Advisor
Suffolk County Council —Ipswich
- £25,185 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Data entry
- IT
- Annual leave
- Flexitime
2d
0-19 HCP Administrator
East of England Community Health and Care NHS Trust (Cambridgeshire) —Cambridge
- £25,760 - £27,476 a year
- Part-time
- Management
- School
12d
Receptionist/Care Navigator
PrimaryCareCareers —Ipswich
- £13.03 an hour
- Customer service
- Front desk
- IT
6d
Care Navigation Supervisor
PrimaryCareCareers —Ipswich
- £14.12 an hour
- Customer service
- Word processing
- Organisational skills
Dental Receptionist/Nurse
Great Horkesley Dental Studio —Colchester
- Administrative experience
- Front desk
- In-person
- Employee discount
Quick apply
10d
Care Coordinator
Provide CIC —Colchester
- £25,272 a year
- Full-time
- Nursing home
9d
Head Receptionist
mydentist —Cambridge
- From £13.23 an hour
- Overtime
- Employee assistance programme
- Employee discount
Quick apply
3d

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Administration Assistant
PrimaryCareCareers —Bury St. Edmunds
Process incoming and outgoing mail and telephone calls. We will conduct a telephone interview prior to inviting candidates to meet face to face.
£12.71 an hour
6d
Data Entry/Administrative Assistant
Facit Testing Limited —Norwich
Answering the phone and directing calls. Computer literate with good keyboard skills and working knowledge of Microsoft Office, Google docs and Share point.
£10.85 - £12.71 an hour
Quick apply
6d

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Front of House Coordinator

Hestia Clinic
Bury St. Edmunds

Quick apply

Job details

Permanent | Graduate | Full-time
£24,000 - £32,000 a year
6 hours ago

Benefits

Company pension
Company events
Private medical insurance
Employee discount

Qualifications

Hospitality
Customer service
Computer literacy
Organisational skills
Communication skills
A Level

Full job description

Front of House Coordinator

The Hestia Clinic

About Hestia

The Hestia Clinic is an award-winning, CQC-registered medical aesthetics and skin clinic dedicated to delivering exceptional patient care through evidence-based treatments, advanced technology and an uncompromising commitment to excellence.

Every interaction with Hestia should feel effortless, personal and memorable. Our Front of House Coordinator is often the very first and last impression of our clinic, making this one of the most important roles within our team.

We are looking for someone who genuinely enjoys caring for people, thrives in a luxury environment and takes pride in creating exceptional experiences.

The Hestia Clinic is entering an exciting period of growth. Following the success of our award-winning flagship clinic, we are expanding into a second dedicated site for cosmetic surgery and advanced medical procedures, further establishing Hestia as a leading destination for aesthetic medicine and surgery. As our team and patient community continue to grow, we are seeking an exceptional Front of House Coordinator to join us. This is an exciting opportunity to become part of a forward-thinking, ambitious clinic where excellence, innovation and patient experience are at the heart of everything we do.

The Role

As our Front of House Coordinator, you will be responsible for ensuring every client receives a seamless, warm and highly personalised experience from the moment they enquire to the moment they leave the clinic.

You will become the face of Hestia, creating an atmosphere of calm professionalism whilst ensuring the smooth day-to-day running of the clinic.

Working alongside our Client Experience Manager, senior leadership team and clinical team, you will anticipate client needs, maintain impeccable presentation standards and ensure every detail reflects the Hestia brand.

Key Responsibilities Patient Experience

Welcome every patient with warmth, professionalism and confidence.
Learn patients' names and build genuine relationships.
Offer refreshments and ensure every client feels comfortable.
Prepare consultation rooms and reception areas to the highest standards.
Escort patients throughout the clinic where appropriate.
Ensure every patient leaves feeling valued and cared for.

Reception & Administration

Manage incoming telephone calls and enquiries.
Respond promptly to emails and online enquiries.
Book consultations and treatments using Phorest.
Process payments accurately.
Explain membership options where appropriate.
Maintain appointment diaries.
Confirm appointments and manage waiting lists.
Handle cancellations professionally.
Maintain confidentiality at all times.
Liaise with clinical team and update on any information requiredn throughout the day

Clinic Presentation

Take ownership of the clinic environment by ensuring:

Reception is immaculate throughout the day.
Retail displays remain perfectly presented.
Brochures are replenished.
Flowers, candles and refreshments are maintained.
Music, lighting and scent create a calm luxury environment.
Waiting areas are pristine.
Consultation rooms are stocked at the end of each day

Attention to detail is everything.

Retail & Homecare

You will play an important role in supporting clients with their home skincare journey by:

Recommending products following clinician advice.
Explaining skincare routines confidently as prescribed by clinicians
Packaging purchases beautifully.
Promoting membership benefits.
Supporting monthly retail initiatives.

Operational Duties

Open and close the clinic.
Prepare daily appointment lists.
Monitor stock levels.
Receive deliveries.
Maintain retail inventory.
Prepare welcome packs.
Support events and launch evenings.
Assist with treatment room turnaround when required.
Ensure compliance with clinic policies.

Personal Qualities

We are looking for someone who naturally demonstrates:

Exceptional communication skills
Immaculate personal presentation
Emotional intelligence
Genuine warmth and kindness
Outstanding organisational skills
Attention to detail
Initiative
Calmness under pressure
Professional discretion
Pride in delivering exceptional service

Desired Experience

Previous experience within luxury hospitality, private healthcare, premium retail, hotel concierge or aesthetics.
Experience using booking systems such as Phorest is desirable but not essential.
Excellent written and verbal communication.
Confident using Google workspace and computer literate.
Ability to multitask in a busy environment.

The Hestia Standard

Every member of our team is expected to uphold the values that define The Hestia Clinic.

We believe luxury is found not only in beautiful surroundings, but in thoughtful service, genuine relationships and meticulous attention to detail.

Our patients should feel welcomed, remembered and cared for at every visit. We look for individuals who naturally notice the small details, take pride in their work and consistently strive to exceed expectations.

Professionalism, kindness and integrity are at the heart of everything we do.

Success in this Role

An exceptional Front of House Coordinator will:

Know many clients by name.
Create a welcoming, calm atmosphere from the moment clients arrive.
Anticipate needs before clients need to ask.
Keep the clinic presented to an impeccable standard.
Support clinicians so they can focus entirely on patient care.
Build trust that encourages long-term client loyalty.
Represent Hestia with warmth, professionalism and genuine pride.
Have a keen interest in Cosmetic Medicine and Surgery

Pay: £24,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Employee discount

Application question(s):

Why would you be a great asset to join Hestia?
Explain your previous experience and how this can relate to the role at Hestia?

Education:

A-Level or equivalent (preferred)

Experience:

Customer service: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in bury st. edmunds, sfk

Front of House Coordinator

Administration Assistant

Clinic Assistant

Medical Administrator - Women and Children

Bank Receptionist

Medical Office Clerk

Health Business Centre Advisor

0-19 HCP Administrator

Receptionist/Care Navigator

Care Navigation Supervisor

Dental Receptionist/Nurse

Care Coordinator

Head Receptionist

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