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Funding Management Specialist

MiniMed -
Watford

Apply Now

Job details

Full-time

Qualifications

CRM software
Microsoft Excel
SAP
Microsoft Office
Administrative experience
Customer support
Typing
Communication skills
Time management

Full job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

The primary objective of this role is to safeguard continuity of patient funding by ensuring the accurate , compliant, and timely management of funding documentation, approvals, and customer account maintenance.

The role requires proactive collaboration with healthcare professionals (HCPs), funding bodies, patients, and internal stakeholders to establish and maintain valid funding arrangements, supporting uninterrupted access to patient care.

It is responsible for completing all necessary funding verification, approval processes, and account setup activities for both NHS-funded and self-funded patients. Customer and patient records are maintained across multiple systems, including SAP, Evolve, SAP CRM ICE, and PCRM.

The position combines administrative execution with customer interaction, involving both inbound and outbound communication with HCPs, patients, Field Sales teams, and Technical Consultants. Performance is measured against defined service levels, quality standards, compliance requirements, and key performance indicators (KPIs).

Key Responsibilities :

Set up and maintain customer and patient accounts, ensuring all funding information is complete, accurate , and compliant with company procedures

Liaise with healthcare professionals and other stakeholders to obtain, validate , and update funding documentation where required

Manage workloads effectively through a shared team inbox, ensuring timely processing and fair distribution of tasks

Proactively monitor funding expiry dates and follow up with customers and funding providers to ensure continuity of patient funding

Update payer information accurately when c ustomers change address, hospital, or funding arrangements

Process warranty pump information to support uninterrupted patient care

Investigate invoice queries and gather supporting information for disputed invoices prior to escalation through formal dispute processes

Complete pump serial number transfers and account updates in line with regulatory and compliance requirements

Identify and resolve duplicate accounts and data quality issues in a timely manner

Collaborate with cross-functional teams to ensure efficient, compliant, and continuously improving funding, account management, and invoicing processes

Maintain a strong understanding of all Funding Management activities and support cross-training within the team

Regularly review and update the team Training Matrix, identifying training needs and development opportunities

Maintain a personal Development Plan aligned with agreed short- and long-term business and personal objectives

Key Measures & Expected Results :

Accountable for ensuring continuity of Funding

Turnaround time from start to completion of new account set-up

Minimise backlog (of cases with funding/approvals pending, or dispute cases)

On or above-target compliance with set quality standards on contact handling procedures for HCPs with funding queries, and system usage

Qualifications :

Required

Minimum 2 years’ experience in a customer support, funding, accounts, or administrative role involving customer account setup and maintenance

Experience managing funding arrangements, ideally involving third-party payers

Experience handling customer invoicing queries via email

Strong administrative, organisational , and time-management skills with excellent attention to detail

Numerate with sound understanding of financial and invoicing processes

Proficiency in Microsoft Excel (filtering, sorting, data extraction, dataset manipulation, reporting)

Strong verbal and written communication skills

Proven experience working within defined financial, administrative, compliance, and customer service procedures

Flexible and adaptable approach, with ability to manage multiple priorities

Competent in using multiple systems simultaneously while maintaining data accuracy and quality

Preferred

Experience in funding, accounts, or customer support within medical devices, healthcare, or regulated industries

Knowledge of diabetes therapies and/or medical devices

Understanding of the UK healthcare system, including NHS funding pathways

Touch-typing proficiency

Experience with SAP, CRM systems, and Microsoft Office applications

#BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

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