Regional head Work, Jobs in Bushey, Hrt (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Head of Performance Improvement
North London NHS Foundation Trust —London
- £88,250 - £100,355 a year
- Full-time
- Annual leave
5d
Head of Operations - Full Time (South Central)
HM Prison & Probation Service —Aylesbury
- £60,001 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Assistant Regional Head of Service - Service Operations
Sanctuary Group —London
- £83,879 - £88,293 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Corporate Head of Environment
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £72,399 - £79,119 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Regional Director - London
The Labour Party —London
- £80,533.78 a year
- Full-time
3d
Head of Operations – Food Distribution
Zumra Foods Ltd —London
- £65,743.93 - £91,987.51 a year
- Full-time
- Hybrid work
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Head of Area Operations
Achieve Together —London
- £60,000 a year
- Full-time
- Employee discount
10d
Head of Climate Change & Sustainability
Lambeth Council —London
- £73,266 - £78,090 a year
- Full-time
- Leadership
3d
Head of Development Management
Harrow Council —Harrow
- £81,375 - £89,547 a year
- Negotiation
7d
Strategic Commissioning Manager
Harrow Council —Harrow
- £54,810 - £62,349 a year
- Contracts
4d
RCA Team Leader
Innovus —Luton
- Full-time
Quick apply
Head of Centre of Excellence - Tenancy
Peabody —Dunstable
Regional Recruiting Lead (EMEA & Asia Pacific)
General Atlantic Service Company, L.P —London
- Master's degree
- Analysis skills
- Financial services
Senior People Operations Manager
Morningstar —London
- £68,200.00 - £95,333.33 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- IT
Head of Operational Excellence
Howden Group Holdings —London
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
7d
Head of Platform Delivery - Director
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Communication skills
- Annual leave
Head of Customer Experience
IG Group —London
- Full-time
- Customer service
- Master's degree
- Analysis skills

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

regional head jobs in bushey, hrt

Head Of Customer Experience

Head of Retail for the South (UK)

Head of Performance Improvement

Head of Operations - Full Time (South Central)

Global Head of Customer Support

Assistant Regional Head of Service - Service Operations

Corporate Head of Environment

Regional Director - London

Head of Operations – Food Distribution

Head of Area Operations

Head of Climate Change & Sustainability

Head of Development Management

Strategic Commissioning Manager

RCA Team Leader

Head of Centre of Excellence - Tenancy

Regional Recruiting Lead (EMEA & Asia Pacific)

Senior People Operations Manager

Head of Operational Excellence

Head of Platform Delivery - Director

Head of Customer Experience

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